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"This page intentionally left blank": Effective HelpdeskExcellent points; although this short piece does not begin to convey the pre-requisite skill and judgment that goes into effective helpdesk. A person needs YEARS of experience working with other people in order to know how people describe their problems. One of my favorites was "Why are...; Tags: Call centers, mgordon@..., help desk, helpdesk technician; Discussion threads 2007-07-02
Germany outlaws 'hacking tools': An impossible ban for sysadmins?: NMAP -- a benign administration toolI use "nmap" frequently. Most recently we had a problem with the HVAC (heating, ventilating and air conditioning controller). The controller would not respond to Internet Explorer, but was the controller dead? NMAP revealed that the controller was listening on the designated...; Tags: Spyware, adware & malware, Spyware, SECURITY, NETWORKING, mgordon@..., NMAP, hacking tool, network, hacking; Discussion threads 2007-06-05
(Images: ReadNotify's tracking service): Use PINE on Linux -- bye, bye web bugs.If you read email using an HTML enabled rendering engine, your "expectation of privacy" ought to be substantially reduced. I love PINE; it is quite passive and makes no attempt to render HTML. Alternatively, you can unplug your network cable...; Tags: mgordon@..., Pine, Notepad, e-mail; Discussion threads 2006-10-02

Microsoft Outlook: Intermediate Skills: This ready-to-deliver presentation will help you teach Microsoft Outlook features to users at the intermediate skill level -- even if you don't consid ...; Buy Now

TechRepublic's Portable Storage Policy: Your organization is subject to a mix of strict legal, ethical, and self-imposed mandates that protect all of the organization's information, records, ...; Buy Now