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- Twenty Service Level Management Metrics to Enable Corporate Governance: Questions IT Operations Should Be Able to Answer
- In this webcast, Gene Kim and Kevin Behr will share the three years of research they have done, spanning hundreds of organizations. They will provide their Top Twenty SLM Metrics that are excellent indicators of operational excellence, security, and auditability. They will also provide benchmarks for most of these metrics,...
- Webcasts
- Software by the Numbers: an Aerial View of the Software Metrics Landscape
- As we muse on what 'new metrics' apply in the ever-changing world of software, we should also be asking ourselves the more basic question, "What will we do with metrics?". Many organizations don't have the basics down before they pile on measure after measure.With all of the new technologies and...
- White papers
- High-Throughput Multicast Routing Metrics in Wireless Mesh Networks
- The stationary nature of nodes in a mesh network has shifted the main design goal of routing protocols from maintaining connectivity between source and destination nodes to finding high-throughput paths between them. Lately, numerous link-quality based routing metrics have been proposed for choosing high-throughput paths for unicast protocols. This paper...
- White papers
- The Mathematics of Service Management
- Metrics are widely discussed and covered across many disciplines outside of Service Management and are a key indicator within financial institutions for financial processes. Service Management must embrace this focus on the usage of metrics to understand if the processes are truly working. By getting this right across multiple organizations...
- White papers
- Asia-Pacific: Metrics for Service Level Agreements (SLAs)
- This webcast will provide an overview on how to select metrics for an SLA, types of metrics that should not be used, how many metrics are appropriate for an SLA, and sources of data for metrics.
- Webcasts
- Metrics and Art of Psychiatry (zip)
- This e-book explores the use of metrics in Psychiatry. Art of Psychiatry examines the practice of psychotherapy in outpatient and inpatient settings. This monograph is likely to be useful to Mental Health Professionals who have been in practice for a few years. They have seen the problems explored here and...
- Software downloads 2008-03-16
- Traditional IT metrics fail in tough budget times
- I was in a meeting with a large group of CIOs the other day and the buzz in the room centered around budgets cuts. The words bunker mentality, hunker down and no new projects swirled about, seemingly on everyone's tongue – and I can't blame them. Things are...
- Blog posts 2008-03-16
- Four tips for using metrics on your project
- Identifying, gathering, and leveraging the right mix of metrics is a way to gain better control of your large project. The value can be quantified in a number of areas including: Improved performance of the overall project fulfillment and delivery process Improved estimating for...
- Blog posts 2007-12-10
- Training Simulations and Metrics in Second Life
- An experiential simulation often works as a better learning tool than a traditional "Lecture + textbook + exam" trio. Today effective Second Life SL educational simulations are rare. Those that exist are often closer to replications than simulations and lack metrics that would allow consistent interpretation of results. Two of...
- White papers 2007-09-27
- WebSphere Business Modeler Advanced Simulation
- One of the most powerful features in WebSphere Business Modeler is the ability to simulate business processes. Creating business models lets the user capture business metrics, such as the times required to perform given tasks, the resources involved, and the costs. The simulation uses these metrics to understand the dynamic...
- White papers 2007-08-22
- Tips for utilizing metrics on your project
- Identifying, gathering, and leveraging the right mix of metrics is a way to gain better control of your large project. The value can be quantified in a number of areas, including: Improved performance of the overall project fulfillment and delivery process Improved estimating for...
- Blog posts 2007-11-19
- Resource Standard Metrics C C++ C# Java (zip)
- Resource Standard Metrics RSM performs source code metrics and quality analysis for C, C++, C# and Java in any operating system. Analyze lines of code and derive function points, logic complexity, object metrics and inheritance, functional and file metrics, and quality against more than 50 known style and logic problems...
- Software downloads 2007-06-29
- Metrics based IT management
- Most IT management software includes some ability to collect metrics and generate reports. Many organisations do not have a strategy for doing this and so this white paper demonstrate how the decisions driven by these metrics can help organisations to implement continual process improvement.
- White papers 2007-05-11
- Quality-Aware Routing Metrics for Time-Varying Wireless Mesh Networks
- This paper considers the problem of selecting good paths in a wireless mesh network. It is well-known that picking the path with the smallest number of hops between two nodes often leads to poor performance, because such paths tend to use links that could have marginal quality. As a result,...
- White papers 2006-11-01
- Information Security Metrics: Using McAfee Foundstone FoundScore to assign metrics and measure enterprise risk
- This white paper explores the use of reliable metrics to measure the business value of expenditures and actions taken relative to information security.
- White papers 2006-10-01
- Software Metrics and Data Quality
- Software Metrics is heavily dependent on the quality of the metrics and data used in the modelling of a process or product. Both, the metrics and data should be accurate, precise and useful. There are quite a few ways to classify the metrics models and data. One of them is...
- White papers 2006-08-02
- Service Oriented Dynamic Decoupling Metrics
- In the present paper, the authors develop the service oriented dynamic decoupling metrics at the design phase. The decoupling metrics can be used to measure and evaluate the decoupling attributes of a distributed, service-oriented software architecture that has very significant impacts on the understandability, maintainability, reliability, testability, and reusability of...
- White papers 2006-06-08
- Power Benchmarking: A New Methodology for Analyzing Performance by Applying Energy Efficiency Metrics
- This paper will discuss the application of power metrics to legacy systems performance measurements. It will define power benchmarking, discuss the history of server power consumption, review energy efficiency measurement considerations for systems, highlight new metrics in the industry, demonstrate the application of this methodology to an industry standard benchmark,...
- White papers 2006-06-02
- Get Your Comp and Metrics Aligned to Create Meaningful Change
- Performance metrics for the customer service center as a whole must also be aligned with the new way of doing things. For a sales-oriented or hybrid call center, particularly one that is making outbound calls, profitability is the key factor, and metrics might include such things as outbound contacts per...
- White papers 2006-03-30
- Effective Operational Security Metrics
- More importantly, metrics provide a mechanism for IT Security Risk management and feed a process towards continuous security improvement. If you manage security through a unified business process you will be able to easily quantify improvements in security and prove risk reduction, create a repeatable practice, and ultimately demonstrate results...
- White papers 2006-03-21
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