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mercy health plans

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Integrated Solution Enhances Productivity of Customer Care Representatives: Mercy Health Plans MHP places the highest value on member health and service quality. MHP needed to integrate its call center systems to better serve its customers. The Infosys Integration and Collaboration Solution, coupled with the Microsoft Customer Care Framework, provided the integration MHP needed, and the result has created...; Tags: Customer, Microsoft Corp., Mercy Health Plans, Call Centers, Customer Relationship Management (CRM), Vertical Industries, Benefits, Groupware, Healthcare, It Operations, Enterprise Software, Software, Human Resources; Case studies

Additional Resources

NetMotion Wireless Case Study: Owensboro Mercy Health System: Owensboro Mercy Health System OMHS is a not-for-profit, regional healthcare provider, serving 13 counties in Kentucky and southern Indiana. Owensboro Mercy Health System has 802.11b coverage throughout their facility, but the charting application they use fails whenever a user moves from one wireless access point to another. It was so...; Tags: NetMotion Wireless, Owensboro Mercy Health System, Wi-Fi, Wireless, Wireless LANs; Case studies
HIPAA Implementation Case Studies: Hospitals and Health Systems: The case study describes about HIPAA Implementation for Hospitals and Health Systems. The Health plans must use the standards when transmitting the standards Health plans which no longer require providers to support proprietary formats or plan specific implementation. Health plans are required to accept and process without delay all transactions...; Tags: HIPAA, Hospital, Health Care, Case Study, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources; Case studies
St. Edward and St. Joseph Mercy Medical Centers Cut Costs, Improve Patient Care With Lexmark: Located in Arkansas, St. Edward Mercy Medical Center and St. Joseph's Mercy Health Center are members of the St. Louis-based Sisters of Mercy Health System. To maintain its high levels of patient care and conform to the privacy requirement imposed by HIPAA, both these hospitals recognized a need to update...; Tags: Patient, Hospital, Lexmark International Inc., Healthcare; Case studies
Health Plan Customer Experience: From Enraged to Engaged: Let's face it; customer experience is a major problem for health plans. Consumer data from Forrester Research shows that members give their health plans very poor grades across every aspect of customer experience. While these poor experiences may not have historically caused major defections, the environment is changing and this...; Tags: Health Care, Experience, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources; Webcasts 2008-05-12

LightPointe Case Study: Mercy Medical Center: Mercy Medical Center in Roseburg, Oregon has been named one of the "Top 100 Companies to Work for in Oregon" for four consecutive years. Part of Catholic Health Initiatives CHI, a national organization based in Denver, Colorado, one of its charters is to "better meet the challenges of providing health...; Tags: LightPointe, Wi-Fi, Wireless; Case studies
Microsoft Office SharePoint Server 2007 for Health Plans: Microsoft Office SharePoint Server 2007 MOSS is an integrated suite of server capabilities that enables health plans to automate and manage processes, content, insights and collaboration within and beyond the enterprise. Current market forces are driving health plans to offer new innovative products, improve the health of their members, improve...; Tags: Microsoft Office SharePoint Server, Microsoft Office, Health Care, Microsoft Corp., Microsoft Office SharePoint Server 2007, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources; White papers 2007-05-15
OBA RAP for Health Plans (zip): This Reference Application Pack is part of an OBA for Health Plans. It covers various scenarios. This version is the first release on CNET Download.com.; Tags: Health Care, Microsoft Corp., Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources; Software downloads 2007-10-02
No Mercy (exe): No mercy is a program which effectively limits the time spent in front of computer. The program is dedicated to parents whose children spend too much time with computer and in front of the screen. No mercy is the program which can control and limit access to the computer in...; Tags: Program, British Petroleum Co Plc, Computer, Productivity; Software downloads 2007-10-03
Cellular Fixed Wireless Helps Deliver Mercy to Poorest Nations: Mercy Ships is a nonprofit organization operating medical relief ships that travel to the poorest countries of the world to perform services such as surgery, dental care, community health care and education, and community development programs such as agricultural development, water and sanitation projects. In order to serve such communities,...; Tags: Phone, Mercy Ships, Modems, Telecom & Utilities, Fax, Wi-Fi, Wireless, Hardware, Components; Case studies
USi Case Study: Coventry Health Care: In early 2000, Coventry Health Care had a corporate site and several different plan-specific sites, primarily providing content and information. The need was to centralize all plan sites, provide members, employers, brokers and health care providers with access to and control over their health care enrollment, eligibility, and billing information,...; Tags: Health Care, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources; Case studies
Health Management Company Improves Patient Health, Lowers Healthcare Costs: Based in New York City and employing more than 550 people, ActiveHealth Management recognized a need to help people be more proactive about healthcare. The company built a solution for health plans that would consolidate members' health-related information and, more importantly, offer recommendations about practical steps that members and their...; Tags: Patient, Health Care, Microsoft Corp., Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources; Case studies 2007-06-01
A Comparison of Two Procedures to Fit Multi-Level Data: PROC GLM Versus PROC MIXED: This paper presents the advantages of using PROC MIXED versus PROC GLM as a solution for hierarchical data. Analyzing multi-level, non-independent data requires a different methodology from the standard general linear model that is implemented in PROC GLM. A Random Coefficient RC regression model utilizing the SAS procedure PROC MIXED...; Tags: SAS Institute, Health Care, Survey, Beneficiary, Vertical Industries, Benefits, Healthcare, Marketing Research, Enterprise Software, Software, Human Resources, Marketing; White papers 2005-03-09
Google also has healthy plans in pipeline: Google's VP of search products and user experience outlined the company's vision in creating a personal health records repository and organizing a health information system. An excerpt from Ars Technica: "If you look at health care, there's already a huge user need, people are already using...; Tags: Google Inc., Health Care, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources, Arun Radhakrishnan; Blog posts 2007-10-18
Wireless Networks Help Mater Health Services Improve Patient Care: Established in 1906 by the Sisters of Mercy, Mater Health Services MHS was founded on the spirit of compassionate service to the sick and needy and continues in that mission. Each year around half a million people receive care through MHS Brisbane's health care network, which features seven hospitals and...; Tags: Patient, Network, Health Care, Cisco Systems Inc., Wireless Network, Wireless, Vertical Industries, Healthcare, Benefits, Enterprise Software, Software, Human Resources; Case studies
A Health Plan Management Group of a Fortune 50 Telecommunications Company Needed to Automate the Management of 400+ Medical and Dental Plans, Provided by 70+ Health Plan Providers Nationwide: The Health Plan Management Group of a major telecommunications company Company manages 400+ medical and dental plans, provided by 70+ health plan providers nationwide. Company benefits specialists in regional offices throughout the country were manually collecting health plan information for the plans that they administer. Information was collected and distributed...; Tags: Microsoft SharePoint, Health Care, Telecommunications, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources; Case studies 2006-10-08
Personal Health Desk (zip): Take control of your and your family's health. Record details of your medical history including allergies, diagnoses, tests, procedures, immunization, medication, and pregnancies. Record new health events of any type (e.g. BP check, weight checks, new symptoms/signs, doctor visits). Use a variety of tools to simplify adding data. View and...; Tags: Health Care, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources; Software downloads 2006-10-18
AmeriHealth Mercy Expands Access for Patients and Provides With Avaya Interactive Response: As the nation's largest Medicaid managed care organization, AmeriHealth Mercy has the awesome responsibility of serving more than one million members in four states. Critical to meeting the healthcare needs of patients is the ability for AmeriHealth Mercy's 1,500 employees to provide accurate, up-to-date member eligibility and coverage information as...; Tags: Patient, Microsoft Access, Health Care, Avaya Inc., AmeriHealth Mercy, Vertical Industries, Healthcare, Benefits, Enterprise Software, Software, Human Resources; Case studies
DataMirror Case Study: Health Alliance: Health Alliance Medical Plans offers quality health coverage to more than 232,000 lives in Illinois and Iowa that are enrolled through more than 800 employer groups. The Company's computing environment consists of an IBM iSeries (AS/400) and two Microsoft SQL Servers, one of which runs Epicor, a General Ledger GL...; Tags: Health Care, DataMirror Corp., Company, Vertical Industries, Benefits, Healthcare, Servers, Enterprise Software, Software, Human Resources, Hardware; Case studies
HP Storage Provides Competitive Advantage to Health Provider: Priority Health is a non-profit healthcare provider that began operations serving Western Michigan in 1986. Today it offers a variety of HMO, PPO, POS, ASO, HSA, HRA, Medicaid and Medicare plans. More than 6,800 employers offer Priority Health coverage to more than 450,000 members. The Priority Health needed to provide...; Tags: Hewlett-Packard Co., Competitive Advantage, Health Care, HP Storage, Priority Health, Storage, Hardware; Case studies

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