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TechRepublic Resources
- RUM Webinar: Tying Applications to Operations: Collaborating to Resolve Real User Problems
- Learn how Mercury Real User Monitor and Mercury Diagnostics integrate error detection and root cause analysis, letting you proactively manage performance for all users, decrease the time it takes to isolate and resolve problems, and automatically capture snapshot on errors and real user session information.
- Tags: Webinar, Mercury Interactive Corp., Performance Management, Human Resources, Workforce Management
- Webcasts 2006-08-30
- Accelerate IT Service Management and ITIL Guidance
- Learn how Forsythe Solutions Group together with Mercury can provide the essential tools, technology and advice to accelerate the successful adoption of ITIL initiatives. This paper combines Forsythe's real-world ITSM experience with Mercury's powerful business technology optimization BTO tools and processes.
- Tags: Business Technology Optimization, Information Technology, Mercury Interactive Corp., ITIL, Service Level Management, It Services, Process Improvement, It Operations, It service Management, Quality, Business Operations
- White papers 2006-08-01
- Real-World Business Service Management: Managing IT Operations for Business Results
- As information technology IT becomes more critical to business success, companies are struggling to align IT efforts with business goals. This white paper discusses how Mercury's Business Service Management BSM solution fosters collaboration and alignment between the business and IT.
- Tags: Information Technology, Mercury Interactive Corp., Strategy, Management
- White papers 2006-08-01
- ITIL Foundations: Mapping ITIL to the Real World
- Produced in conjunction with Enterprise Management Associates, this paper discusses Mercury's comprehensive, business-centric IT service management strategy to optimize the value of ITIL and ITSM initiatives. It addresses many of the challenges facing IT today: breaking down traditional domain silos, increasing visibility for decision-makers, mitigating risk from change requests, integrating...
- Tags: Mercury Interactive Corp., ITIL, It Services, Service Level Management, Process Improvement, It Operations, It service Management, Quality, Business Operations
- White papers 2006-07-01
- Automated Testing in FDA-Regulated Environments with Mercury and Genilogix
- Mandated by the U.S. Federal Drug Administration, the Computer Systems Validation CSV process represents a critical step in the deployment and maintenance of software applications for life sciences companies. Mercury, together with specific guidance and technology from Genilogix, can help automate and accelerate the validation process to contribute to organizational...
- Tags: Automated Testing, Mercury Interactive Corp., Regulatory Compliance, Tools & Techniques, Healthcare, Human Resources, Policies And Procedures, Management
- White papers 2006-07-01
- Mitigating the Risk of Change with Mercury BTO Solutions
- Put the power of ITIL to work for you. View this Webinar and you'll see real-world examples of how to gain visibility and control over your IT operations, empower the Change Control Board CCB with proactive information on change impact and collisions, and implement integrated, end-to-end automated solutions for the...
- Tags: Mercury Interactive Corp., ITIL, Process Improvement, It Services, Quality, Business Operations
- Webcasts 2006-06-15
- Application Problem Resolution with Real User Monitoring and Diagnostics
- This Webinar introduces an innovative new offering from Mercury that marries real user monitoring with integrated diagnostics to accelerate problem isolation in enterprise environments.
- Tags: Monitoring, Mercury Interactive Corp., Diagnostics
- Webcasts 2006-04-20
- Mitigating the Business Risk of Change with Mercury Application Change Lifecycle
- To successfully mitigate the risk of change, IT departments need an approach that automates processes across the change lifecycle, aggregates demand from all requesting sources, and gives decision makers a clear, comprehensive view of requested changes and their potential business impact. Read how Mercury's Application Change Lifecycle solution is based...
- Tags: Mercury Interactive Corp., Strategy, Management
- White papers 2006-04-01
- Reducing the Time, Cost, and Risk of Business Application Projects
- Investments in mission-critical ERP/CRM applications mean nothing if the software can't deliver what the business needs. Read how Mercury can help IT professionals control risk and predict with confidence that their ERP/CRM application will meet the highest business requirements.
- Tags: Business Application, ERP, Mercury Interactive Corp., CRM, Enterprise Resource Planning (ERP), Enterprise Software, Advertising & Promotion, Customer Relationship Management (CRM), Software, Marketing
- White papers 2006-04-01
- Business Service Management Best Practices Webinar
- In this webcast, one will learn how Mercury's BTO solutions can help one to implement Service level management and system availability management according to Business Service Management BSM best practices.
- Tags: Business Service Management, Mercury Interactive Corp., Service Management, Service Level Management, It Operations, It service Management
- Webcasts 2006-02-15
- Maximizing the Business Value of the Configuration Management Database (CMDB)
- The rapid pace of change in today's IT environments requires an efficient and accurate process for managing and tracking changes to the IT infrastructure. The challenges of effective configuration management require a combination of well-designed, efficient processes and management tools that enable an automated approach to building, maintaining, and verifying...
- Tags: Information Technology, CMDB, Configuration Management, Mercury Interactive Corp.
- White papers 2006-02-01
- Mercury Real User Monitor: Proactively Managing the User's Quality of Experience and Accelerating Time-to-Resolution
- Learn how Mercury Real User Monitor gives IT organizations the tools they need to deliver an outstanding user experience by proactively managing performance and identifying negative trends before users are impacted.
- Tags: Monitor, Mercury Interactive Corp., Productivity, Performance Management, Monitors & Displays, Strategy, Human Resources, Workforce Management, Hardware, Components, Management
- White papers 2006-01-01
- Analyst Report: Agents vs. Agentless Systems Management
- This Enterprise Management Associates paper shows how agentless monitoring solutions address the issues most important to enterprises today: cost, ease of maintenance, faster deployment, and lower impact on the managed server.
- Tags: Agent, Analyst Report, Monitoring, Mercury Interactive Corp., Systems Management
- White papers 2005-12-01
- Application Performance Lifecycle Management: Reduce Time, Effort, and Cost in Pre-Production, Production
- This paper describes an integrated process to manage performance across the entire application lifecycle -- from pre-production development, testing and tuning, through "go live" deployment into production.
- Tags: Performance, Mercury Interactive Corp., Performance Management, Human Resources, Workforce Management
- White papers 2005-12-01
- Best Practices for IT: ITIL Market Trends
- ITIL Information Technology Infrastructure Library best practices have gained popularity and momentum among corporations looking to advance their IT effectiveness and efficiencies. This Enterprise Management Associates white paper, presented by Mercury, takes a look at ITIL disciplines and how they can enable users to tailor their processes...
- Tags: Information Technology, Best Practice, Mercury Interactive Corp., ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2005-12-01
- Optimizing the Application Change Lifecycle
- In this webcast, one will learn about Mercury's holistic approach to managing application changes across the lifecycle, and how QA can become an integral partner in the application change management process. Mercury's holistic integrated approach combines Mercury's IT Governance workflow process with Mercury Quality Center. This integrated end-to-end approach is...
- Tags: Mercury Interactive Corp., Change Management, ITIL, Regulatory Compliance, Process Improvement, Sarbanes-Oxley, Business Structures, Tools & Techniques, Management, It Services, Human Resources, Policies And Procedures, Quality, Business Operations, Regulations, Government, Financial Accounting, Finance
- Webcasts 2005-11-29
- Using UML Activity Diagrams for Modular Documentation and Testing
- This paper explores how WeightWatchers.com utilized the UML approach along with Mercury Quality Center in order to overcome the challenges it faced in formalizing its application design documentation and testing processes.
- Tags: Mercury Interactive Corp., UML, Programming Languages, Ooa/Ood/Oop, Software Development, Software/Web Development
- Case studies 2005-11-01
- Infrastructure Management is Not Enough: The New IT Operations Imperative
- Infrastructure management is not enough to ensure enterprise applications are meeting business goals. Why? Because users experience applications, NOT infrastructure. Only Mercury's application management offerings address the critical IT disciplines to ensure production applications are not only up and running, but are optimized to deliver business value.
- Tags: Infrastructure Management, Information Technology, Application Management, Mercury Interactive Corp., It Services, It Management, It service Management
- White papers 2005-09-01
- How to Automate Testing - without Aggravating Testers
- This paper gives practical advice, based on the experiences and lessons learned by Michael Anthony of Iron Mountain, about how to integrate automation into testing processes - without alienating your testing team. Examine how to divide up the tasks and responsibilities, how to get training and assistance from vendors, how...
- Tags: Mercury Interactive Corp., Automation, Team Management, Management
- Case studies 2005-08-01
- Top Ten Misconceptions about Performance and Availability Monitoring
- Learn about 10 aspects of monitoring that may have once been perfectly sound best practices, but now no longer apply in most availability and performance monitoring situations.
- Tags: Performance, Monitoring, Mercury Interactive Corp., Performance Monitoring, Performance Management, Human Resources, Workforce Management
- White papers 2005-07-01
