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- A White Paper on CRM ( Customer Relationship Management)
- “Internet”, “CRM”, “Web”, “eCommerce”, “eCRM”.....these are aspects of IT that have travelled beyond classification as "buzz words" or a passing trend, to become an accepted part of day-to-day business. In fact, CRM or Customer Relationship Management is one of the fastest growing areas today. But, what exactly is CRM?The concept...
- Tags: Mastek Ltd., CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- White papers 2001-03-03
- HP OpenView Delivers Superior Service Desk Functions to Boost Mastek's Customer Service
- Mastek is a global IT solutions Company. Mastek had been using low end products for its HelpDesk operations and were not helping in proper filtering and analysis of data. Consequently, establishing patterns and trends relative to the problems were getting increasingly difficult to map, leading to user dissatisfaction in critical...
- Tags: Service Desk, Customer Service, Hewlett-Packard Co., Mastek Ltd., HP OpenView, ITIL, Help Desk, Utility Computing, It Management, It Services, Process Improvement, It Operations, It service Management, Quality, Business Operations
- Case studies
- A Complete Sarbanes Oxley Compilance Solution
- The Corporate Audit department needed to implement a system that would ensure compliance to the Sarbanes Oxley SOX Act and be accessible throughout the organization. Majesco developed a secure solution that could be accessed from anywhere in the organization. The solution enabled adherence to the SOX Act through a variety...
- Tags: Sarbanes-Oxley Act, Mastek Ltd., Sarbanes-Oxley, Regulatory Compliance, Regulations, Government, Financial Accounting, Finance, Human Resources, Policies And Procedures
- Case studies
Additional Resources
- Accommodating Soft Skills in Software Project Management
- This paper summarizes the soft skills that can possibly improve the success rate of software projects. These projects, if not managed properly can lead to escalation of budget and time schedules beyond expectations. Deterioration of quality may be inevitable while deploying efforts to deal with cost overrun and schedule extension....
- Tags: Software, Skill, Software Project Management, Tools & Techniques, Workforce Management, Project Management, Management, Human Resources, It Operations, It service Management
- White papers 2005-04-16
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