TechRepublic Resources
- The ideal IT trainer: A mix of technical and training skills
- We revisit a lively debate about trainers and the ideal mix of teaching and technical skills. Bruce Maples and TechRepublic members bring several points of view to the issue, and Vivek Lakshman offers a creative way to develop both sets of skills.Is a little soul-searching in order? How do you...
- Tags: Computer-based training (CBT), Workforce management, information technology, Mary Ann Fitzharris, trainer, training, computer-based training
- Technical articles 2000-05-18
- TechRepublic members tell how to make Word work for you
- Even our routine training jobs need to add value to our students' experiences and make learning fun. These word processing training tips provide ways to do both.When it comes to word processing, a little information goes a long way in saving time and frustration, for employees and for support staffs....
- Tags: Workforce management, Mary Ann Fitzharris, Microsoft Word, Schoun, training, word-processing, training tip
- Technical articles 2000-05-12
- Expand your training toolbox by burning your own CDs
- Once you customize your own textbook, complete with handouts and samples, and some audiovisual materials to boot—and burn it on a CD—your training material will always be up-to-date.Do you use CDs, writable or otherwise, in your training? In a previous TechRepublic article, “Do off-the-shelf CDs have a place in your...
- Tags: Mary Ann Fitzharris, CD, training
- Technical articles 2000-05-05
- Nexchange expands your consumer reach
- Widening your customer base may mean selling your product in places besides your own Web site. Nexchange can help by distributing your product to dozens, even thousands, of other sites.If you want to expand your consumer e-commerce efforts—and your customer base—beyond your own Web site, the opportunity is now. Online...
- Tags: B2C, Web site development, Web technology, Marketing research, Sales force management, Mary Ann Fitzharris, Nexchange
- Technical articles 2000-05-03
- Confused? Download our glossary of IT terms
- Jargon and buzz words abound in the Internet and computer industries. Increase your vocabulary now by downloading our newly updated Jargon Watch glossary of terms.From angel investors to bastion hosts, from pork jockeys to proxy servers, and from trading communities to vaporware, the jargon in our industry keeps flowing. No...
- Tags: Strategy, PRODUCTIVITY, Mary Ann Fitzharris, information technology, glossary, Jargon Watch, jargon, industry
- Technical articles 2000-04-28
- StatCenter: Gender on the Internet
- Women are making their voices heard on the Net, from e-commerce to online trading. It's a good thing, too—since they spend more money on the Web than men do.The Internet once was largely a male domain, but the gender gap has all but closed. Women now account for about half...
- Tags: Gender and diversity, Mary Ann Fitzharris, women, Internet
- Technical articles 2000-04-27
- SiRF Technology helps you find your way
- Hate reading maps? Now you don't have to. Learn more about the company that makes an amazing chip that can lead you to your destination—whether you're on a peak in Nepal, on the water, or on unfamiliar streets.If you and your car, boat, or spaceship are lost, a chip made...
- Tags: Handhelds, Semiconductors, Network technology, Mary Ann Fitzharris, SiRF Technology, GPS, chip
- Technical articles 2000-04-26
- Mastering the language of today's business relationships
- Strategic corporate relationships have become a new way of doing business—among customers, resellers, and everyone in between. Of course, all of this collaboration has required a few specialized terms. This week's Jargon Watch takes a look.Common interests among companies have led to a stronger definition of relationships, shared information, and...
- Tags: Business structures, Partner relationship management (PRM), Supply chain management (SCM), Enterprise software, Customer relationship management (CRM), Mary Ann Fitzharris, SCM, partnership, Jargon Watch, C-Commerce, supply chain, Partner Relationship Management, Kei
- Technical articles 2000-04-21
- U.S. Internet trends: Are the boomers moving in?
- Who would have thought it: Seniors and baby boomers are the fastest growing group on the Web. This week's StatCenter looks at the latest Internet demographics and examines which sites are seeing the most activity, both at work and at home.More and more Americans have access to the Internet both...
- Tags: Mary Ann Fitzharris, StatCenter, Internet
- Technical articles 2000-04-20
- How to phone home without Iridium
- When you find yourself in a remote area—like TechRepublic editors David Bard and Mike Jackman on their Nepal trek—a satellite phone can be your lifeline to the outside world. So why are they carrying an Inmarsat phone instead of an Iridium phone?When TechRepublic editors David Bard and Mike Jackman began...
- Tags: Telecom & Utilities, Mary Ann Fitzharris, Iridium, satellite, phone
- Technical articles 2000-04-19
- Talking Shop: Customer service on the Web
- Cost benefits of customer service provided via a Web siteCall centers can be the heart of customer relationships. When this service is handled on the Web, it can also be cost-effective. Taking care of customers' needs online enables you to save money by reducing telephone calls and bypassing customer service...
- Tags: Channel management, Customer relationship management (CRM), Product marketing, Advertising & Promotion, Enterprise software, AMR Research, Mary Ann Fitzharris, Web, CRM, customer service
- Technical articles 2000-04-13
- Copper Mountain is hot in the DSL market
- Owners of the market for several sleepy years, Copper Mountain Networks is in a prime position now that DSL is waking up and experiencing a growth spurt.Searching for high-bandwidth options? Digital Subscriber Line (DSL) holds the promise of cost-effective bandwidth for homes and small businesses, and Copper Mountain Networks, Inc.,...
- Tags: Broadband Internet, Network technology, Mary Ann Fitzharris, Copper Mountain Networks, DSL
- Technical articles 2000-04-05
- Jargon Watch: CRM technology
- Customer relationship management (CRM) technology creates good customer support in a Web environment. This week's Jargon Watch spells out some CRM terms.We use customer relationship management (CRM) technology in a variety of ways, from synchronizing our sales staff’s laptops with our network servers to doing Web-based customer support—such as notifying...
- Tags: Advertising & Promotion, Customer relationship management (CRM), Enterprise software, Servers, Customer Relationship Management technology, Mary Ann Fitzharris, cXML, CRM, Jargon Watch, client-server, electronic software distribution, mobile, eCRM
- Technical articles 2000-03-31
- Download our checklist for evaluating PSA software vendors
- Whether you're worried about profitability or you're trying to exploit growth opportunities, professional services automation software can help. But which products will meet your needs? This checklist will help you target the right PSA vendors.Professional services automation (PSA) is all about helping you facilitate the processes of managing staff, tracking...
- Tags: Mary Ann Fitzharris, Professional Services Automation, professional services
- Technical articles 2000-03-30
- StatCenter: Emerging Internet markets
- While Internet access is relatively low in Africa, Russia, and the Middle East, don't discount these emerging markets altogether. They are growing, albeit very slowly.While Internet-savvy countries are moving forward with advanced technologies for Web traffic analysis, e-procurement, sales force automation, and a host of other sophisticated Internet uses, it’s...
- Tags: Mary Ann Fitzharris, Internet, Internet access, International Data Corp.
- Technical articles 2000-03-30
- It's 10 A.M.—do you know who your audience is?
- Knowing who does what on your site can be some of the most valuable marketing information a company can have. WebSideStory provides that information, and much more, as it takes the daily pulse of the Internet.Who’s on your site and what are they doing? WebSideStory has hundreds of statistics about...
- Tags: Web site development, Channel management, Web technology, Mary Ann Fitzharris, WebSideStory Inc., Web, HitBox Enterprise, Web site
- Technical articles 2000-03-29
- The challenge of an Internet start-up: An interview with Nelson Yee, CTO of Portal Wave
- After a broad IT career, where do you go next? If you're like Nelson Yee, you could become CTO of your own Internet start-up.Have you ever dreamed of being your own boss? In the computer and Internet industry, that is happening more and more often. Nelson Yee took his 16...
- Tags: Mainframes, Mary Ann Fitzharris, portal, Internet, Nelson Yee
- Technical articles 2000-03-28
- Jargon Watch: Building customer relationships through technology
- Now that technology has enabled new ways to serve customers, we have developed dozens of new phrases and acronyms. Jargon Watch takes a look at some of these customer-related jargon words.Customer service has come a long way with the automation and integration of all the different data we receive from...
- Tags: Marketing research, Product marketing, Customer relationship management (CRM), Mary Ann Fitzharris, marketing, Technology enabled marketing, CSS, Jargon Watch, customer service, e-mail, E-mail response management system
- Technical articles 2000-03-24
- New e-market is on the radar screen
- Toss your local vendor directory! IT-radar has a better idea for finding local IT services vendors. Read about it in this week's Corporate Profile.IT-radar is one of those ideas that, when you hear about it, you think: "Of course, that’s the way it should work." But it took this 1999...
- Tags: Strategy, Mary Ann Fitzharris, radar, e-Market, IT-radar, information technology, IT services
- Technical articles 2000-03-22
- Jargon Watch: The customer and the enterprise
- The terminology surrounding e-commerce, especially as it deals with customers, is growing. Come learn a few of the concepts behind the sales organizations that deal with customers.From ERM to TES, the terms that cover the customer-centric aspect of IT are growing—and now is your chance to catch up on the...
- Tags: Sales strategy, Retail, Sales force management, Channel management, Enterprise resource planning (ERP), Mary Ann Fitzharris, Enterprise Resource Planning Software, sales, value-added reseller, enterprise relationship management, ERP, EDI, CRM, Technology Enabled Selli
- Technical articles 2000-03-17
Harnessing the power of waves
Planting solar gardens
Fill your car for $1.10 a gallon?