On GameSpot: Wii Fit tells 10-year-old she's fat
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Talking Shop: Should a tech support pornographic e-mail?
Aaron is a support tech in a large manufacturing company with a relaxed atmosphere and where many of the employees are related. Most of his days are spent in the production units trouble-shooting basic hardware and software problems. He has a great working relationship with the end users who never...
Tags: Aaron, Becky Roberts, computer, e-mail, George, Marcie, One-day Aaron
Technical articles 2003-02-03

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The 10 worst ways to communicate with end users
You think you're a good communicator: You keep your usersinformed and you listen to their problems. So why is it that no one appears toread your e-mails or seems capable of following your instructions? Are yousurprised to learn that the users have been living with computer issues ratherthan ask you...
Tags: Becky Roberts
Technical articles 2006-04-10
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