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- Centrata Service Delivery Management Suite 4.0
- Centrata’s Service Delivery Management Suite 4.0 enables IT to drive key requests through a catalog of standardized services accessible by all employees and business units. With IT services fully documented and productized via a service catalog, the service delivery process can become more reliable, automated and cost-effective. Standardizing IT services...
- White papers 2005-07-01
- Centrata Service Delivery Management Suite 4.0: Transforming the Way IT Does Business
- Centrata's solution enables IT to drive key requests through a catalog of standardized services accessible by all employees and business units. With IT services fully documented and productized via a service catalog, the service delivery process can become more reliable, automated and cost-effective. Standardizing IT services also enables IT to...
- White papers 2005-02-07
- The Service Catalog: An Essential Building Block for ITIL
- The ITIL framework advocates that IT organizations use a service catalog to document and communicate standard IT services. Centrata’s service catalog is an enterprise-level solution used to orchestrate IT operations as they map to business requirements and objectives. It captures all of the technical and business components necessary to effectively...
- White papers 2004-12-01
Additional Resources
- TouchPoint (exe)
- TouchPoint is a Web-based visitor management and office administration software,which is integrated with business card scanner, digital pen, bar coder, camera, and visitor badge printer. Modules include visitor management, contractor management, gate pass management, material management, courier management, key management, and vehicle management. It also has capability for other languages...
- Software downloads 2008-02-19
- ActiveQuality ISO 9000 Software (zip)
- Open Mind Solutions provides the most flexible and adaptable standards management system software solutions for your business. Quality Management Software, Environmental Management Software, HACCP software, Health and Safety management software, 1 CFR Part 11 Compliant, Business process management software, Capa Software, Compliance Management Software, document management software, internal and audit...
- Software downloads 2006-10-16
- Know the Cost of Filing Your Paper Documents
- This document is an overview of some information found in the literature on the cost and savings of document management.Already many reports have been written about document management by a number of known research institutes. Document Management is actually a name that is used for many different solutions that have...
- White papers 2001-10-20
- Exploring Infrastructure Management Buzzwords, Trends, and Concepts
- This webcast presents a brief overview of infrastructure management history, examining the business and technology drivers for management change and clarifying some of the more important concepts and jargon such as business service management, business impact management, service level management, service delivery management, autonomic computing, virtualization and adaptive management, utility...
- Webcasts
- CoinRiver Internet Cafe Management Software (rar)
- Coinriver Internet Cafe Management Software has many advantages including: flexible rate settings, VIP membership management, common user management, zone division for computers, goods management, remote control, Internet chain-cafe management, mini ad publishing, and rechargeable card management. This version is the first release on CNET Download.com.
- Software downloads 2007-07-02
- Overview of BMC Software's Identity Management Suite
- In this webinar, you will learn about the expansion of the Identity Management solutions from BMC Software. BMC now offers solutions to solve your business issues in directory management & visualization, access management, password management, user administration & Provisioning, and audit & compliance management. BMC Software has executed on a...
- Webcasts 2005-12-01
- Service Desktop Pro (exe)
- Service Desktop Pro is an integrated Business Information & Service Management Software. It is useful for small business managers, IT Service Providers, Freelancers, Consultants, Web Developers and Software Developers. It handles over 20 key business requirements including Contact Management, Leads Management, Project Management, Billing Management, Document Management, Expense Management and...
- Software downloads 2007-02-22
- Procter & Gamble Touts IT Services Model, Saves $500 Million
- Procter & Gamble implemented ITIL's "Follow The Sun" management process, which entails staffing data and operations centers around the world according to time zone. Among the IT processes ITIL addresses are: service-level management, capacity management, contingency planning, availability management, cost management for IT services, configuration management, problem management, change management,...
- Case studies
- Achieving IT Operational Excellence: Integrating Project Management, Portfolio Management, and Knowledge Management
- Integrating project management, portfolio management and knowledge management has been demonstrated to significantly improve business performance. Join this webcast to see the latest industry-leading solutions available to comprehensively address the challenges of IT project delivery and help guarantee successful outcomes.
- Webcasts
- Why Have a Separate Project Management Methodology?
- The methodology most organizations are referring to is some type of Systems Development Life Cycle SDLC with a bit of project management thrown in. The project management methodology should address the specific project management deliverables. This includes specific processes for project initiation, prioritization, project planning, status reporting, issue/decision/change management, quality...
- White papers 2006-03-06
- Moving into management
- I work as software engineer and have worked in VB, PHP,Oracle,Sql Server, .NET for 2.5yrs.I hold an MBAoperations management and MCA too.I want to move out of coding and into some management. What do I do and HOW?Number of thingsManagement isn'
- Discussion threads 2004-11-04
- Time Management
- Why is time management important in project management?re: Time ManagementIt could be argued that Project Management is simply an exercise in time managementandyou could say that time management is a project in itself. :-)So you knowhow much of the time allotted to the project has been spent, so you...
- Discussion threads 2005-06-28
- Touchpaper Launches IT Business Management
- Nowadays it is becoming realised that to be effective and efficient, IT must be run as a business. In common with other vendors in the management space, Touchpaper has announced a new product portfolio to underline its new IT Business Management ITBM strategy. The company has expanded from its help...
- White papers 2006-01-10
- ABN AMRO Asset Management Banks on IT Service Management
- ABN AMRO Asset Management is one of the world's leading asset managers, looking after more than 175 billion euros (108 billion pounds sterling) from more than 30 locations around the globe. ABN AMRO Asset Management's search for an improved IT Service Management System began as a project managed by CMG...
- Case studies
- IT Consulting Software Management Suite
- I am looking for a management software that is designed for consultants, rather than IT personnell in enterprise or large companies. What I am seeking is an all-in-one solution that handles service reports, asset management, contact management, etc. Fo
- Discussion threads 2006-12-03
- IT Asset Management - It Is Just Good Financial Sense!
- IT Financial Management toolset, which is built into Asset Management solution, HP Software AssetCenter. This webcast will discuss the reasoning for buying an IT Financial Management system coupled with a lifecycle Asset Management system. It will also show a brief demonstration of our market leading Asset Management toolset.
- Webcasts 2007-04-26
- Exploring Identity Management: Selecting Identity Management Tools
- This white paper offers guidelines on selecting identity management solutions. With vendors defining ‘identity management’ in many different ways, it can be confusing. In order to dispel the confusion surrounding identity management, this paper will explore the issues of managing identities, provide a definition for the term and discuss what...
- White papers 2003-09-01
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