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- New - Magic Service Desk Suite V 8.0 - Demo and Q&A
- Magic Service Desk Suite 8.0 includes more than 45 new features and functionality updates designed to address key issues facing IT organizations of mid-sized businesses: aligning IT operations with overall business objectives, and lowering the cost of support operations. Join this webcast demonstrating on the latest version.
- Tags: Service Desk, BMC Software Inc., Information Technology, Magic Service Desk Suite 8.0, It Management, It service Management
- Webcasts
- Magic Service Desk Suite for the Small and Mid-Sized Business
- Magic Service Desk Suite 8.0 is designed to meet the business requirements, automate the service desk processes and lower the cost of support operations. This customizable, browser-based service management solution combines best-in-class help desk software with core Information Technology Infrastructure Library ITIL best practices, the industry standard framework for IT...
- Tags: Service Desk, BMC Software Inc., Service Management, Industry Standard, Small And Medium Business, Magic Service Desk Suite 8.0, Help Desk, It Services, Call Centers, It Operations
- White papers
Additional Resources
- Magic Service Desk Suite - Demonstration
- Magic Service Desk Suite v8 is designed to meet the needs of small and mid-size business, automate service desk processes and lower the cost of support operations. This customizable, browser-based service management solution combines best-in-class help desk software with core Information Technology Infrastructure Library ITIL best practices, the industry standard...
- Tags: Service Desk, BMC Software Inc., Service Management, Industry Standard, Help Desk, It Services, Call Centers, It Operations
- Webcasts
- Hi-Tech Mold & Engineering Achieves Full Return on Investment of Magic Service Desk Suite
- Hi-Tech Mold & Engineering (Hi-Tech) designs and builds production and prototype molds for the plastics industry. To meet its goals of unsurpassed Hi-Tech needed a way to automate the process and track frequent issues. A range of help desk software was surveyed. The Magic Service Desk Suite, a Remedy IT...
- Tags: Service Desk, BMC Software Inc., Microsoft SQL Server, Product, ROI, Help Desk, It Management, Call Centers, Databases, It Operations, It service Management, Enterprise Software, Software, Data Management
- Case studies
- ClubCorp Streamlines Support Processes With the Magic Service Desk Suite
- Founded in 1957, Dallas-based ClubCorp has approximately $1.6 billion in assets. Internationally, ClubCorp has been using Magic Service Desk Suite, a Remedy IT Service Management solution from BMC Software, in its IT Department for over three years. The system is now used by 119 employees in the IT Department to...
- Tags: Service Desk, BMC Software Inc., ClubCorp, It Management, It service Management
- Case studies
- Canon Technology Solutions Streamlines Operations With the Magic Service Desk Suite
- From process optimization to advanced digital corporate communications products and services, Canon Technology Solutions has been providing a diverse range of technology solutions since 1985. They were looking for a way to better route help desk calls and track service tickets through to resolution. Canon Technology Solutions has recommended, implemented...
- Tags: Service Desk, Canon Inc., Canon Technology Solutions, Help Desk, It Management, It Operations, It service Management
- Case studies
- Olan Mills Keeps Customers Satisfied and Employees Productive With Magic Service Desk Suite
- Olan Mills, with retail stores in the U.S. and U.K., is a leading portrait photography company in both countries. Olan Mills searched for a highly versatile solution that would help to decrease maintenance and the time-to-resolution for its help desk calls. Olan Mills first chose Magic Service Desk Suite, a...
- Tags: Service Desk, BMC Software Inc., Problem Management, Olan Mills, Help Desk, Call Centers, It Management, It Operations, It service Management
- Case studies
- Johns Hopkins Bloomberg School of Public Health Provides Better Faculty, Student, and Staff Support With BMC Magic Service Desk Suite
- When its vendor stopped supporting its service desk software, Johns Hopkins Bloomberg School of Health began a search to find a new solution. By choosing the BMC Magic Service Desk Suite a previous version of the BMC Service Desk Express Suite, the school has improved efficiency, lowered costs, increased customer...
- Tags: Service Desk, BMC Software Inc., Public Health, It Management, It Services, It service Management
- Case studies
- Hi-Tech Mold & Engineering Achieves Full Return on Investment With BMC Magic Service Desk Suite
- Hi-Tech Mold & Engineering (Hi-Tech) needed to automate its manual processes to speed problem resolution and improve tracking and management of open requests. Using the BMC Magic Service Desk Suite a previous version of BMC Service Desk Express Suite the company now resolves incidents more quickly, manages the IT asset...
- Tags: Service Desk, BMC Software Inc., ROI, It Management, It service Management
- Case studies
- Workspace Group Embraces BMC Magic Service Desk Suite for Help Desk and Workflow Support
- Workspace Group is a specialized property-based business devoted to the provision of light industrial, studio, and office workspace for small businesses in London and the South East of England. The company needed an automated incident management solution to replace their existing manual processes and make responding to customer needs more...
- Tags: Service Desk, BMC Software Inc., Help Desk, Workflow, Workspace Group, It Management, It service Management
- Case studies
- University Closes Information Gap With Magic Service Desk Suite
- Liverpool John Moores University is a city-based university, with more than 27,000 students studying 200-plus courses at undergraduate and postgraduate levels. There has been a strong and ever-increasing association between LJMU and the deployment of leading-edge technology as the university stepped up the alignment of its IT systems with the...
- Tags: Service Desk, BMC Software Inc., University, Liverpool John Moores University, Magic Service Desk Suite, It Management, It service Management
- Case studies
- Travel and Transport Increases Efficiencies and Productivity With BMC Software
- Travel and Transport wanted a service desk product that provided real-time remote query and inventory capabilities, along with the ability to remotely administer PCs and report help desk activity levels. BMC Magic Service Desk Suite a previous version of BMC Service Desk Express Suite meets all of Travel and Transport's...
- Tags: BMC Software Inc., It Management, Help Desk, It service Management, It Operations
- Case studies
- Customizable Service Desk Software Helps IT Solutions Provider Streamline Operations
- Download this case study to learn why Canon Technology Solutions’ Managed Services business has recommended, implemented, and hosted BMC Magic Service Desk Suite for organizations both inside and outside of Canon. Find out why one of the leading providers of managed technology services finds the BMC Software solution perfect for...
- Tags: Service Desk, BMC Software Inc., Information Technology, Streamline, It Management, Help Desk, It service Management, It Operations
- Case studies
- MC Lioness Realty Group Improves Productivity of Field Staff With BMC Service Desk Express Suite
- MC Lioness Realty Group, a commercial real estate firm, provides property management, brokerage services, development, construction, and project management to institutional owners, individual investors, and corporate real estate users. MC Lioness needed a flexible and customizable service desk, and turned to BMC Service Desk Express Suite (formerly Magic Service Desk...
- Tags: Service Desk, BMC Software Inc., Corporate Real Estate, It Management, Financial Services, It service Management
- Case studies
- Developing Service Management for Facilities Using Magic Service Desk
- Magic Service Desk offers facilities managers a centralized, customizable tool to track vendors, purchase requests, work orders, and equipment. Plus, employees can submit facilities service requests via e-mail or on line at any time. This webcast shows how Magic Service Desk can work for your facilities management needs.
- Tags: Service Desk, BMC Software Inc., Service Management, It Management, It Services, It service Management
- Webcasts
- Developing Service Management for Facilities Using Magic Service Desk
- Magic Service Desk offers facilities managers a centralized, customizable tool to track vendors, purchase requests, work orders, and equipment. Plus, employees can submit facilities service requests via e-mail or on line at any time. In this webcast, you will see how Magic Service Desk can work for your facilities management...
- Tags: Service Desk, BMC Software Inc., Service Management, It Management, It Services, It service Management
- Webcasts
- McAfee Case Study: Blue Square
- Blue Square is one of the largest interactive betting services in the UK and offers fixed odds betting across the Internet, Interactive TV, WAP, and telephone. When Blue Square wanted to ensure that it was managing its help desk and support effectively, the solution of choice was the Magic Service...
- Tags: McAfee Inc., E-business, Blue Square, Web Technology, Help Desk, E-business/E-Commerce, WAP, TVs, Call Centers, Internet, Tv & Home Theater, It Operations, Wireless, Personal Technology, Home Entertainment
- Case studies
- Utilizing Magic Service Desk in Your Human Resources Department
- Improve employee satisfaction and increase administrative efficiency by implementing Magic Service Desk for your Human Resources department. Magic Service Desk tracks employee requests while providing instant answers to policies, and procedure questions. Improve your organizational efficiency by automating HR processes and empowering employees to help them selves with access to...
- Tags: Service Desk, BMC Software Inc., Human Resources, It Management, It service Management
- Webcasts
- Help Desk Solution Sends Travel Firm's Productivity Skyward
- When Travel and Transport, the sixth-largest travel management company in the U.S., decided to modernize its nearly obsolete mainframe computing environment in 2000, the number of PCs deployed across the business jumped from 100 to more than 800. To help its support staff handle the 20-fold increase in call volume...
- Tags: BMC Software Inc., Help Desk Solution, It Management, Help Desk, It service Management, It Operations
- Case studies
- How One Credit Union Restored Users' Trust in its Help Desk System
- When the Addison Avenue Federal Credit Union spun off from its parent company, Hewlett-Packard, in 2002, it needed to build its own IT infrastructure and help desk. Dissatisfied with the clunky method by which it had previously handled service tickets, the credit union sought a customizable, Web-based service desk solution...
- Tags: Service Desk, BMC Software Inc., Remedy Corp., Help Desk, Call Centers, It Management, It Operations, It service Management
- Case studies
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