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Lombard Raises Efficiency With Business Automation: Lombard International Assurance is firmly established as the market leader of the EU cross-border life assurance industry and is the largest of Luxembourg's pan-European life assurance companies. The company wanted to increase this business and be ready to cope with higher volume - yet the current system required each message...; Tags: TIBCO Software Inc., Automation, Lombard, Lombard International Assurance, Business Process Automation, Operational Planning, Enterprise Software, It Operations, Business Operations, Software; Case studies

High cost of perpetual help desk training might not be justified: Keeping the help desk staff boned up on latest technologies can cost as much as 12 percent of the fully burdened cost—salary, healthcare, benefits, etc.—of each help desk worker, according to Dr. Jon Anton, an academic researcher with the Lafayette, IN-based Center for Customer-Driven Quality at Purdue University. If you...; Tags: David Southgate, help desk, help-desk worker, training; Technical articles 2003-08-11

Help Desk Trouble Ticket Form: The Help Desk Trouble Ticket is an important document for the technical support professional. This form contains all the essential fields for maintain ...; Buy Now

TechRepublic's Data Protection Policy: Your organization is subject to a mix of strict legal, ethical, and self-imposed mandates that protect all of the organization's information, records, ...; Buy Now