logmein rescue

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remote computer repair over the internet

I am new to this site and would like to have feedback on what is important for technicians in a remote repair tool for fixing computer software problems over the internet. I would also like to know why it is not used more oftenThanksMelThere are many tools for thisbut most...

Tags: computer, computer repair, internet, LogMeIn, Logmein Rescue, mel@..., PC-Anywhere, Rescue, tool, windows

Discussion threads 2006-08-02

Additional Resources

More feedback on LogMeIn?

Despite my intitial disappointment with the performance aspect of the LogMeIn product, I would love to hear from others who have used it for more than a few remote control sessions. I DID like some of the features of LogMeIn, but the slow performance I experienced (compared to Citrix...

Tags: Performance management, liberty1947, LogMeIn

Discussion threads 2007-04-03

Remote control Apple Mac with LogMeIn

LogMeIn offers software to remotely control a Mac from another Mac, Windows, or Linux PC. It also introduces software-as-a-service support so that a technician can remotely perform diagnostics and repair operations on a Mac. An excerpt from News.com: Both new LogMeIn tools work with Macs...

Tags: Apple Macintosh, Apple Inc., LogMeIn, Desktops, Hardware, Arun Radhakrishnan

Blog posts 2007-12-05

Windows Server 2008 drops RDP console option

I didn't really buy the console option anywaysAfter all of those PnP issues, it is actually good to see it removed.Console option is essentialYou need to connect to console when doing installs. I have run into issue with apps when the install is done using RD and the user...

Tags: Microsoft Windows, Microsoft Windows Server, MS Stuff, Local Administrator account, Microsoft Windows Server 2008, IT Reach, LogMeIn Rescue, console, console option, LogMeIn, server

Discussion threads 2008-08-26

How do I... Configure and use LogMeIn Pro remote access software?

Pay as you use model? Too costly for infrequent useSo I decide to use [the excellent] LogMeIn app/service for all my small customers. I set it up with the free version (since I don't need file moving, or the remote printing).What's the catch? Why would I need the Pro or...

Tags: VPNs, PRODUCTIVITY, TELECOMMUNICATIONS, NETWORKING, info@..., remote access, help line, LogMeIn

Discussion threads 2007-10-11

Web based helpdesk solution

Hi there,If anyone of you know of a freeware web based help desk solution similar to what SIMPLE HELP does ,please let me know.I just need it for a few clients and i don't see it worth enough to go and buy a product for that.Thanx to everyone that can...

Tags: Channel management, Web, PC

Discussion threads 2008-08-28

Beyond Remote Support 2.8.10.515 (Windows)

Support your customers remotely thru firewalls in seconds using e-mail, chat, or your website. Similar fuctionality to GoToAssist, LogMeIn Rescue and WebEx Support Center at a fraction of the price. BRS runs as a smart client application on your desktop no logging onto a website, giving you speed combined with...

Tags: Data Apples, Remote Support, Web Site Development, Remote Administration, Web Technology, Microsoft Windows, Firewalls, E-mail, Internet, Operating Systems, Software, Networking, Online Communications

Software downloads 2008-01-29

Help Me 1 (Windows)

Downloads the LogMeIn Rescue Technician Console. Bypasses the requirement for a LogMeIn123, Channel Link, and Custom Web Page. This version is the first release on CNET Download.com.

Tags: LogMeIn, Anthony Roberts, Microsoft Windows, Operating Systems, Software

Software downloads 2007-07-25

Desktop support scanning tools?

Hello,I am looking for some desktop support tools for Windows XP and Windows Vista that do NOT need to be installed on every machine, but can be run from a USB drive.Does anyone know of any software to do registry repair or spyware scans etc. that can be run on...

Tags: Flash memory, INTERNET, Microsoft Windows, USB flash drive, desktop, tool

Discussion threads 2008-02-20

NuStar Energy Provides Support for Hundreds of Mobile Users

For the IT team at NuStar Energy, time-consuming and frustrating smartphone support is a thing of the past. Instead of relying on employees' descriptions of problems over the phone, they can now take remote control of the devices for quick troubleshooting and problem resolution. The IT Team now supports 300...

Tags: Mobile, Smart Phone, LogMeIn, NuStar Energy, Smart Phones, Cellular Phones, Handhelds, Strategy, Consumer Electronics, Personal Technology, Hardware, Management

Case studies 2008-12-23

The right support solution for wireless devices

When Palm Valley Health Care implemented an electronic medical records system and provided its field nurses with remote access to it via mobile devices, it needed an easy and cost-effective support solution for those devices that could also be used for desktop support. They found a single solution that fit...

Tags: Wireless Device, LogMeIn, E-health, Remote Access, Healthcare, Wi-Fi, Wireless

Case studies 2008-12-23

IT Consultant Saves Nearly $300 Per Day Over Phone and On-Site Support With Remote Desktop Support Appliance

TLH Consulting, LLC provides support, IT oversight, web development, and web hosting to 12 clients ranging from 5 workstations to 500 workstations and 40 servers, mostly located in the Denver metro area. Since TLH owner Todd Herbic acts as the primary "IT Department" for most of these clients, he has...

Tags: Desktop, Phone, Linktivity, Remote Desktop, Information Technology, Bomgar, Strategy, Management

Case studies 2008-08-20

connect remotely to office pc

I have all my files stored on office computer and i want a member of my staff to connect to my office pc - Whats the bestg scenario to use.. Is it set up a vpn or install logmein on pc..Or is there an easier way.. Want to use the...

Tags: VPNs, Network security, TELECOMMUNICATIONS, NETWORKING, VPN, LogMeIn, office pc, e-mail

Discussion threads 2008-06-06

Remote IT Managament

Hi Everyone,I am in the midst of administering my company's small scale IT 'department' and have been debating over which remote access solution to use. I'm responsible for 10 computers at the very least, probably more as we begin to expand into the neighboring room. I've looked at a couple...

Tags: dellbutton@..., information technology, IT Rescue, networking, PC, PCAnywhere, VNC, WinInstall LE

Discussion threads 2005-06-27

What is the best remote access program

This might be in the wrong subject so let me know if i need to move it.I need to know what are my options for remote control to connect to client computers and do some work on them.I just dicovered Netmeeting but i am un-clear how this works. I don't...

Tags: Find-It, VNC, mmbc_voltron, career, remote access

Q&A 2006-06-02

What to do

I have a user who telecommutes. There is an Excel file that many people access and modify. Being that she is a couple of states away, she can't access the file. The file resides on a certain computer which has file share enabled with all of the other XP machines....

Tags: Internet service providers (ISPs), Network technology, NETWORKING, Routers & switches, INTERNET, Internet Service Provider, IP, T1, router, remote access

Discussion threads 2008-03-26

Best system recovery method

Well when ever I lost my machine I love my tool kit consisting of:BartPESystemRescue linux DistroThe Ultimate Boot CDI have also wanted to try LogMeIn.com's system rescue... But not willing to pay just yet... I really just want to know what other IT folk out there use...

Tags: Linux, CookieOrc@...

Discussion threads 2007-10-29