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Get IT Done: IT pros offer tips for teaching users: Tips from TechRepublic members for teaching users about technologyMichelle Hutchinson’s recent article, “Teach users to help themselves,” highlighted the need for techs to go the extra mile when dealing with users. She urged techs to avoid solving a user’s problem without teaching the user how to prevent or solve that...; Tags: Corporate communications, Michelle Hutchinson, information technology, Bill Detwiler, Get IT Done, Hawkinsgp, Generalist, TechRepublic Members, Ldcoury; Technical articles 2001-03-08

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