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ITIL for the CIO: Answers to frequently asked questions: CIO’s need to be aware of the commitment needed to succeed with ITILDavid is an excellent source on ITIL, but one thing that strikes me when analyzing organizations and creating implementation strategies for organizational improvement is the lack of understanding of the commitment required. Especially for those willing to embark...; Tags: business it alignment, business process management, cio, competence, it management, ITIL, knowledgebasedbusiness@..., service management; Discussion threads 2005-08-03

Windows XP Network Troubleshooting Power Checklist: Windows XP is pretty easy to connect to a network. Sometimes, however, things just go awry. That's when you need a strategy. This power checklist walks you through how to figure out what's wrong with Windows XP networking and how to get it fixed.; Buy Now

Windows XP vs. Mac OS X: This presentation, entitled Standardizing on Windows XP Instead of MAC OS X, provides a pre-packaged option for defending Windows XP against MAC OS X. ...; Buy Now