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- From the Knowledgebase
- There are two new Knowledgebase articles to report. One is for Office 2007, the second applies to Access 2007: Description of the 2007 Office hotfix package: February 26, 2008: With Office 2007 installed, Office Document Imaging doesn't display full scanner names if the names contain over 30...
- Tags: Microsoft Access, Knowledgebase, Microsoft Office, Databases, Office Suites, Software, Enterprise Software, Data Management, Susan Harkins
- Blog posts 2008-03-27
- Latest Office articles from the Knowledgebase
- There are a few new Office articles in the Knowledgebase to report: Shortcuts for applications in the 2007 Office system are not generated in the designated location on a computer that is running Windows Vista: This one's for anyone using the Office Customization Tool OCT to create...
- Tags: Microsoft Access, Knowledgebase, Microsoft Office, Microsoft Windows, Databases, Office Suites, Software, Operating Systems, Enterprise Software, Data Management, Susan Harkins
- Blog posts 2008-03-21
- Office 2007 security issues--new from knowledgebase
- Security-related Group Policy settings in the 2007 Office system do not work as expected I've not worked with Office 2007's security, but this new article from the knowledge base discusses some issues that might be important to you. All the products seem to be affected. I'd like...
- Tags: Microsoft Office 2007, Knowledgebase, Microsoft Office, Security, Office Suites, Software, Susan Harkins
- Blog posts 2008-03-08
- Knowledgebase procedures and policies
- We are implementing a Service Desk with a knowledgebase component. I am interested in existing policy/procedures manuals for ensuring consistency in the submission, indexing, approvals process etc for articles, documents, etc for the knowledgebase.All assistance appreciated.
- Tags: david.wayne@..., Knowledgebase
- Discussion threads 2007-02-22
- A KnowledgeBase for Beginners in the Net
- Could you please give a link to a really good Knowledbase for beginner PC users which is on the Internet?I would appreciate it if it covers main points on computers as electric (not electronic, but electric) devices and basics on how to start working with Windows and applications (just...
- Tags: career, Knowledgebase, LeisureMan
- Q&A 2005-09-27
- How Many People for a KnowledgeBase
- Context:We are now looking into creating a knowledge base in a form of an Intranet site to cover beginner's basics: elementary operations with a computer running under Windows 2000, working with Word, Excel.We are currently thinking of very short documents (notes, rather)written in very plain, if not openly childish language.Question:Could...
- Tags: career, knowledge, Knowledgebase, LeisureMan
- Q&A 2005-08-03
- Knowledgebase vs CBT
- I wanted to break this into a seperate thread.There was a little bit of discussion of CBTs vs. a searchable knowledgebase as an added Feature to TPG.I know several companies that do online CBTs, and Im sure it would be possible to partner with one of them. Does anyone know...
- Tags: computer-based training, John Sheesley - TechRepublic Pro, John Sheesley - TPG, Knowledgebase, online CBT, Tech Books
- Discussion threads 2005-03-31
- SysAid Help Desk and Asset Management 6.0 (Windows)
- SysAid is a dynamic and highly intuitive software solution for the small to medium IT Helpdesk. It provides extensive Helpdesk, Knowledgebase, Asset Management, Monitoring, Reports and Analysis applications, in a simple, attractive and easy-to-use package. The software comes with standardized templates to help you get started right away, or fully...
- Tags: Asset, Software, Ilient, Knowledgebase, Problem Management, Microsoft Windows, SysAid, SysAid Software, Change Management, ITIL, Help Desk, Asset Management, Tools & Techniques, Text Messaging/SMS/MMS, Management, It Services, It Operations, Operational Planning, Business Operations, Cellular Phones, Consumer Electronics, Personal Technology, Online Communications
- Software downloads 2009-05-08
- Whaddidoo Trouble Tracker 1.01 (Windows)
- Anyone who has provided technical support to users knows that problems rarely only happen once. Time and again, the same old problems will rear their ugly heads. There are plenty of times you'll remember the problem, but not the solution. Most knowledgebases are unweildy things that slow you down more...
- Tags: Knowledgebase, Microsoft Windows, BigAtticHouse
- Software downloads 2005-10-04
- Codeware Enabled Customers to Find Content 36 Percent Faster With Google Site Search
- Codeware Inc., established in 1985, is a specialized niche player focused exclusively on providing comprehensive software for the design and analysis of ASME Section VIII vessels and exchangers. Its online knowledgebase resource was not very useful. Also, users could not find the information they were looking for because the searching...
- Tags: Google Inc., Knowledgebase
- Case studies 2008-05-29
- eBerry Online Scheduler 1.5 (Windows)
- eBerry Online Scheduler offers a Reminder, KnowledgeBase, Telephone Directory, Address Book along with attractive Downloadable Skin themes like Tabletop, Haunted, Sensuous Girls etc
- Tags: Theme, Knowledgebase, eBerry Online Scheduler, Microsoft Windows, Operating Systems, Software
- Software downloads 2003-08-20
- Responsive Knowledgebase 1.01 (Windows)
- Responsive KnowledgeBase is a technical support tool that allows you to record solutions to tech support problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly...
- Tags: Solution, Knowledgebase, Microsoft Windows, Responsive Software, Responsive KnowledgeBase, RKB, Problem/Solution Dialog, Printers, Storage, Databases, Hardware, Peripherals, Enterprise Software, Software, Data Management
- Software downloads 2002-07-22
- NetXtract Personal 3 (Windows)
- This Internet research productivity tool helps you to quickly pinpoint information within Web pages and documents. Save information to your own personal desktop knowledgebase. netXtract automatically indexes each document displayed by IE, extracts all contexts for any key term you choose and allows you to 'jump' directly to the context...
- Tags: Knowledgebase, Knowledge, Microsoft Windows, Knowledge Base, Relevant Software, NetXtract
- Software downloads 2006-11-27
- HelpConsole 2008 3.0 (Windows)
- HelpConsole 2008 is the easiest way to create Help Systems and PDF manuals for your website or to distribute with your software products. Create a 'Help Center' within your existing website that your staff can easily update at anytime from anywhere. Publish online product manuals, product demos, FAQs, knowledgebase articles,...
- Tags: Knowledgebase, Manual, Microsoft Windows, Web Site, Extreme Ease Software, HelpConsole 2008, Web Site Development, Web Technology, Internet
- Software downloads 2009-03-04
- Tele-Support HelpDesk 4.1 (Windows)
- For help desk, customer service, tech support, and call tracking applications. This is a fully functional help desk application that runs stand-alone built in contact manager or integrates with ACT! GoldMine, or Microsoft Business Contact Manager BCMcontact managers. Includes in-bound/out-bound e-mail processing and linking feature, intake forms, knowledgebase system, bug...
- Tags: Knowledgebase, Microsoft Windows, Resource Dynamics, Help Desk, Call Centers, It Operations
- Software downloads 2008-07-21
- Podcast: Driving the Corporate Knowledgebase with Intellectual Property Management
- Listen to this Outlook Series podcast on enterprise search, featuring Laurent Simoneau, President and CEO of Coveo Solutions. Simoneau argues that corporate data is a critical strategic asset that loses its value if you can't find the information you need when you need it. Simoneau goes on to describe the...
- Tags: Intellectual Property, Knowledgebase, Coveo Solutions Inc., Podcasts, Cloud Computing, Search, Internet
- Webcasts
- AddWeb Website Promoter Professional 5.0 (Windows)
- AddWeb enables you to submit to your Web site to thousands of search engines, directories, and link sites. Check and track your ranking, get live Web traffic stats, get advice on boosting your site's position on search engiens, and edit your pages with position-boosting code. Automated rules-checking keeps you from...
- Tags: Search Engine, Knowledgebase, Microsoft Windows, Cyberspace HQ, AddWeb, Search
- Software downloads 2003-10-29
Additional Resources
- Querybot Web Knowledgebase/FAQ 1.3 (Windows)
- Querybot adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customer service front line. The system will instantly answer repetitive customer questions while forwarding unresolved issues to you by email. Querybot records all questions and is designed to improve over time as new...
- Tags: Issue, Querybot Systems, Querybot, E-mail, Microsoft Windows, Web Site Development, Product Marketing, Online Communications, Operating Systems, Software, Internet, Marketing
- Software downloads 2005-07-08
- Brint.com: All you want to know about knowledge management
- If you're looking for information on this current trend, look no further than Brint.com. A large part of this portal site covers knowledge management in great detail, from scholarly articles to threaded discussions.Knowledge management—everyone's talking about it. It's the latest fad. Your manager thinks that as a trainer you should...
- Tags: Business intelligence, Strategy, Kevin Eikenberry, knowledge management, knowledge, Brint.com
- Technical articles 2000-07-14
- Find potential problems on your server with NetWare's error logs
- Although you can't constantly watch your server to make sure everything's working correctly, you can check system logs to see what happened while you were away. John Sheesley tells which NetWare logs you should check and how to interpret them.You can't possibly be aware of all the activity on your...
- Tags: Servers, Operating systems, John Sheesley, server, Novell NetWare
- Technical articles 2002-02-06
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