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- Even Super Techs have limitations
- Am I the only one who puts tech support into two different categories? As I see it, there are generalists and there are specialists. Like many of you, I am a little of both. I know what I know about computers and I think I know what...
- Blog posts 2008-04-30
- The technology brain drain
- Why doesn't anyone seem to know that the mentors of the IT department are reaching retirement age? Why isn't it more important? The "heart and soul" of many IT departments is slowly trickling away. What is surprising is that business hardly notices and doesn't seem...
- Blog posts 2008-04-21
- Masons Builds Its Practice Areas on Interwoven WorkSite
- As one of the most highly regarded law firms in Europe, Masons provides a complete range of legal services to businesses operating in the construction and engineering, energy, projects and infrastructure industries and to users and suppliers of information and technology. As a company, the law firm wanted to improve...
- Case studies
- KMXperts Builds World Class knowledge Management Application in 90 Days
- KMXperts principals have been successful in developing industry-leading knowledge tools for over 10 years. KMXperts set out to build a new knowledge management application that leveraged best practices and could also be customized to meet unique requirements. Their goal was to find a proven development platform that would enable them...
- Case studies
- knowledge Pathways Streamlines Training and Cuts Costs for Growing Network of Retirement Care Communities
- With over 6,500 retirees living in 16 communities in four states, ACTS Retirement-Life Communities is one of the nation's largest owners and operators of continuing care retirement communities. With communities in Pennsylvania, North Carolina, Florida and Georgia, it became expensive to send instructors to remote locations. It was even harder...
- Case studies
- U.K.-Based Manufacturer Lowers Costs With Integrated knowledge Management Solution
- Management at the CA Group, a manufacturer of metal roofing and cladding systems, wanted to automate their paper-based processes and implement an integrated information-sharing and knowledge-management solution. These improvements would give staff and partners collaboration capabilities, and access to vital corporate and project information for staff who worked outside the...
- Case studies
- Global Telco Pilots Collaborative knowledge Management to Drive R&D Innovation
- Since its inception 125 years ago, one of the largest telecommunications companies has been contributing to technology innovation and economic development. The company is looking to improve its Research and Development (R&D) processes, develop innovative products and services to meet customer needs, and shorten the time required to get products...
- Case studies
- Effective Public Service Through Effective IT Training
- Delivering effective service to 68,000 citizens every day is a challenging task. IT tools provide new ways for the Hasselt City Concil in Belgium to support the work, but also require knowledge and skills among users. Hasselt City Council chose Enlight TestStation as a provider of a complete online testing...
- Case studies
- Certifying the IT Skills of a Whole Nation
- As computers and the Internet are becoming natural parts of virtually all professions and roles in society, IT skills are being taken for granted in a growing number of situations. The British Computer Society (BCS) chose to launch the European Computer Driving License (ECDL) for children, adults and elderly wanting...
- Case studies
- FHWA: Sharing knowledge to Save Lives
- While technology can enhance knowledge sharing, effective knowledge management requires more than databases and networks. Institutions must foster an environment of sharing and open exchange in order for personnel to feel comfortable sharing information with a broad group of peers. The transportation community has always placed a great value on...
- White papers
- SAP Consulting Brings Depth of knowledge and Experience to System Design
- NVIDIA is a market leader in graphics and digital media processors with more than 2,000 employees worldwide. Its products include graphics processing units, media and communications processors, and wireless media processors. NVIDIA's supply chain included managing chip production, tracking inventory in sites in Asia, submitting inventory to board manufacturers, and...
- Case studies
- knowledge Management Portal Saves Time and Money, Improves Productivity at Wipro
- Wipro Technologies is a global information technology company offering world-class solutions to its customers. Wipro needed a way to collate the knowledge gained by its employees so that other employees could access this information easily. Wipro wanted to provide a unified repository of various knowledge artifacts to its sales and...
- Case studies
- Standardizing Your Product knowledge Base: A Solution for Effective Medical Content Management
- One of the most critical capabilities a medical communication function can have is to standardize and automate product and related medical inquiries delivered to a broad range of constituencies. But this is no easy task. There are a number of disparate processes, technologies, channels to the market, and medical practice...
- Webcasts
- Bahrain Defense Force Royal Medical Services Becomes a knowledge-Based Organization While Improving Efficiency
- Bahrain Defense Force Royal Medical Services, which is the second largest in Bahrain, has 400 beds and offers a comprehensive range of medical services to military and government staff and other Bahraini residents. Oracle Collaboration Suite is driving Bahrain Defense Force Royal Medical Services' (BDFRMS) strategy to integrate real-time collaboration...
- Case studies
- Tackling Business Processes With knowledge Management Technology: The Cofathec Servizi Case
- Cofathec had quickly grown through acquisitions and internal expansion to over 20 offices nationally and needed strong IT support to quickly launch a fully customised system aimed at structuring their newly redefined sales procedures. At the same time Cofathec Servizi wanted to deploy a shared knowledge environment spanning the various...
- Case studies
- Marketing Firm Experiences Smoother Reorganization With Digital Note-Taking Program
- For 55 years, the market research and consulting firm Cheskin has helped Fortune 500 clients build and refine their products and brands. With 70 employees in five cities, Cheskin collects and retains a vast amount of knowledge. Meeting notes, Web research, and client profiles were assembled on paper in file...
- Case studies
- International Network Services Case Study: knowledge Management Infrastructure
- KnowledgeNet comprises one of the industry's largest databases of network consulting solutions, and enables their engineers to leverage INS's collective expertise and experience. KnowledgeNet, comprising more than 19,000 networking engagements and technical documents, provides a mechanism to capture, develop, and manage their intellectual capital. During an engagement for an international...
- Case studies
- "Growth From knowledge" With a Highly Complex Data Warehouse: HP Integrity Servers Enable Rapid Growth at GfK Marketing Services
- GfK provides information services in five business segments: One of these, retail and technology, which is represented in Germany by GfK Marketing Services, specialises in non-food markets. GfK Marketing Services decided to accumulate all existing data into a central data warehouse. GfK Marketing Services first checked if there was an...
- Case studies
- Securing a Future: How the Cisco Networking Academy Program Allowed Alfonse to Stay Ahead of the Competition and in Work
- Alfonse Moses Opira is 24 and has a part-time job as an ICT Engineer, he runs his own family Internet café business in Kitgum, and even finds the time to take on additional projects for friends and family, with whom he has a well-deserved reputation. He chose to study on...
- Case studies
- Leveraging Next Generation knowledge Management (KM) for Call Centers
- Contact Centers have benefited greatly through the use of self-service and KM solutions. But, the call center landscape continues to change as customers demand more control and better service overall while companies want Call Centers to drive down cost and drive up revenues. This webcast will outline the benefits and...
- Webcasts
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