Sponsored White Papers, Webcasts, and Downloads
TechRepublic Resources
- What's the Difference Between an Internet Search Engine and a Knowledge Management System?
- Since the introduction of internet search engines, many corporations have looked at applying these engines in handling their corporate search requirements. Simple search engines scan massive volumes of data that are embedded within millions of websites worldwide, to retrieve potentially relevant information. However such tools provide little guidance beyond the...
- Tags: Knowledge Management System, Search Engine, Internet Search Engine, Kaidara Software Inc., Full-text Search, Knowledge Management, Search, Enterprise Software, Software
- White papers 2006-06-01
- Knowledge Management: The Power of Leveraging Information
- Companies are discovering that a Knowledge Management System KMS has grown from a "Nice to have" concept, to a "Must have" asset in customer facing departments. Providing immediate answers to customers requires easy access to the important product and business knowledge of an organization. KMS makes that possible. From help...
- Tags: Knowledge Management System, Knowledge, Knowledge Management, Enterprise Software, Software
- White papers 2005-10-21
- InfoRapid KnowledgeMap (exe)
- InfoRapid KnowledgeMap is a mind mapping program and knowledge management system. It can be used to draw knowledge maps, organizational charts, decision trees, and work breakdown structures, taking down your ideas when brainstorming, or generating structure diagrams from XML files. Knowledge maps can be published on the Web or your...
- Tags: Knowledge Management System, Knowledge, InfoRapid KnowledgeMap, Knowledge Management, Strategy, Enterprise Software, Software, Management
- Software downloads 2005-09-26
- How Xerox got its engineers to use a knowledge management system
- Xerox found a way to cut costs and share institutional knowledge with a knowledge management system that gives engineers credit for their contributions. Find out how Xerox moved KM from theory to reality.In today’s business climate, capturing staff knowledge and managing that data is more critical than ever as IT...
- Tags: Strategy, Business intelligence, Judith N. Mottl, knowledge, Xerox Corp., knowledge management, knowledge management system
- Technical articles 2001-09-24
- Knowledge management process can increase productivity and profits
- Are you unsure about how a knowledge management system can benefit your enterprise? The advice offered by these experts will help you understand how effective knowledge management can ensure quality and may even increase revenue.Knowledge is power, and many businesses are realizing that leveraging internal company knowledge is one way...
- Tags: Strategy, Business intelligence, Richard Artes, Dana Norton, Gartner Inc., knowledge, knowledge management, knowledge management system, corporate knowledge
- Technical articles 2000-10-30
- US Army Relies on Oracle9iAS Portal for Knowledge Management System
- The U.S. Army Program Executive Office Enterprise Information Systems PEO EIS, the Army's primary organization for developing information systems, is using the portal technology in Oracle9i Application Server (Oracle9iAS) to build a program-wide knowledge management system. The portal will serve 1,700 staff members and 39 combat service support and business...
- Tags: Knowledge Management System, Oracle9i Application Server Portal, Oracle9i Application Server, PEO EIS, Portals, Knowledge Management, Web Technology, Application Servers, Middleware, Enterprise Software, Internet, Software
- Case studies
- Developing an Enterprise Web-Based Knowledge Management System
- Catholic Health Initiatives CHI is a $6.7 billion national not-for-profit health care organization consisting of 69 hospitals; 43 long-term care, assisted and independent living and residential facilities; and five community-based health organizations located in 19 states. With limited resources at hand, CHI looked for the best way to consolidate its...
- Tags: Knowledge Management System, Web, Vignette Corp., Health Care, Catholic Health Initiatives, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources
- Case studies
Additional Resources
- KMXperts: Knowledge Management for Remedy
- Knowledge Management for Remedy KMR is a world-class "next generation" knowledge management tool. The previous generation of knowledge management tools consisted of a separate application loosely integrated with the call tracking or trouble ticket system. In many cases, the knowledge system ran as a separate application with no integration at...
- Tags: Knowledge, Remedy Corp., Knowledge Management, Strategy, Business Intelligence, Enterprise Software, Software, Management, Data Management
- White papers 2004-10-20
- Customer Knowledge Management - Improving Performance of Customer Relationship Management With Knowledge Management
- This paper illustrates the use of modern information technology to provide knowledge support to CRM processes. This knowledge support allows for performance enhancement in customer oriented business processes. This reasoning is based on an integrated Customer Knowledge Management process model, which identifies six CRM sub-processes and four aspects of Knowledge...
- Tags: Performance, Knowledge, Knowledge Management, CRM, Strategy, Management
- White papers 2004-01-11
- KDOC:Knowledge Management Software (exe)
- KDOC is a Knowledge Management solution that sports vital features like Smart File Management, Record Management, Knowledge Management and Continuity Management. Top 5 Reasons to use KDOC are: effective archival of knowledge documents, disciplines and organizes knowledge documents, faster creation and retrieval of documents, creates consistency in documents and automates...
- Tags: Knowledge, Hazel Infotech, KDOC, Strategy, Knowledge Management, Management, Enterprise Software, Software
- Software downloads 2008-05-23
- BMC Remedy Knowledge Management: Integrating Knowledge Management and Service Management
- Knowledge management enables managers to harvest knowledge seamlessly within the service management workflow and to be able to deliver it to many different audiences. This white paper reviews how BMC Remedy Knowledge Management delivers a solution that minimizes the need for support executives to ever worry about the related questions...
- Tags: BMC Software Inc., Service Management, Knowledge, Remedy Corp., Knowledge Management, Business Intelligence, Strategy, It Management, Enterprise Software, Software, Data Management, Management, It service Management
- White papers 2005-08-12
- Project Management as a Knowledge Management Primer: The Learning Infrastructure in Knowledge-Intensive Organizations: Projects as Knowledge Transformations and Beyond
- The digital economy is based on knowledge and the ultimate objective is the reinforcement of performance. The business strategy has been shifted from the management of tangible assets to intangible resources and the traditional competitive position of business units is based on their capacity for effective action. The main conclusion...
- Tags: Project Management, Knowledge, Conclusion, Knowledge Management, Economy, Business Strategy, Strategy, Management
- White papers 2004-04-20
- Implementing Knowledge Transfer Solution Through Web-Based Help Desk System
- Knowledge management is a process taking any steps that needed to get the most out of available knowledge resources. KM involved several steps; capturing the knowledge discovering new knowledge, sharing the knowledge and applied the knowledge in the decision making process. In applying the knowledge, it is not necessary for...
- Tags: Web, Knowledge, Help Desk, Strategy, Management
- White papers 2007-05-01
- Integrating Knowledge Management and Groupware in a Software Development Environment
- Knowledge is one of the organization's most valuable assets. In the context of software development, knowledge management can be used to capture knowledge and experience generated during the software process. In this process, collaboration technologies also play a central role. With groupware facilities, one has the basis for creating, increasing...
- Tags: Software Development Environment, Knowledge, Software Development, Knowledge Management, Strategy, Groupware, Software/Web Development, Enterprise Software, Software, Management
- White papers 2004-10-08
- Knowledge Management for Software Companies
- Software Companies need to recognize that knowledge is an important asset. Knowledge is gathering over time and will assist the organization to be successful. A survey by Reuters found that 90 per cent of companies that deploy a Knowledge Management KM solution benefit from better decision-making, while 81 per cent...
- Tags: Knowledge, Software Company, Knowledge Management, Strategy, Business Intelligence, Enterprise Software, Software, Management, Data Management
- White papers 2004-02-28
- Best Practices in Knowledge Management for Customer Service: Optimizing Knowledge Resources to Drive Customer Value
- In support and customer service, Knowledge Management KM refers to the strategies and tasks associated with developing and delivering relevant knowledge, efficiently and quickly, to meet evolving customer and support needs. Effective support KM optimizes both knowledge creation and delivery inherently in the KM process. Knova's approach to support knowledge...
- Tags: Customer Service, Knova Software Inc., Knowledge, Best Practice, Knowledge Management, Strategy, Enterprise Software, Software, Management
- White papers 2005-07-14
- Put Away the Notebook: Cutting Edge Knowledge Management in the Twenty-First Century
- In just the past decade, knowledge management software has grown in sophistication, utility, and power, and is slowly reshaping how the entire support world captures, reuses and delivers solutions to customers. Knowledge management is fast becoming a professional field in its own right, and the development of Knowledge-Centered Support KCS...
- Tags: Notebook, Knowledge, Knowledge Management, Business Intelligence, Strategy, Enterprise Software, Software, Data Management, Management
- White papers 2005-11-01
- Ten Principles for Knowledge Management Success
- Although Knowledge Management KM is as an enterprise-wide goal, many companies find success if they kickoff an initiative in one department and then extend the practices throughout other parts of the organization. This paper will outline those practices that help ensure a successful KM initiative within the IT help desk...
- Tags: Knowledge, Knowledge Management, Strategy, Business Intelligence, Enterprise Software, Software, Management, Data Management
- White papers 2003-09-01
- PowerDocuments (exe)
- PowerDocuments is a complete solution for the small and medium size companies as well as for a single person to keep valuable knowledge available in the form of knowledge documents. The software integrates the functionalities to structure, to archive, and to find information in a simple and clear manner, which...
- Tags: Software, Knowledge, PowerDocuments, Strategy, Management
- Software downloads 2005-09-22
- The Knowledge Management Imperative
- Retention of expertise of key personnel and improved interaction between technology, people and processes continue to drive investments in Knowledge Management KM initiatives. Since seventy percent of employees' knowledge is tacit knowledge that is stored in long-term memory, it is imperative that organizations nurture its knowledge resources and activities. As...
- Tags: Knowledge, Strategy, Knowledge Management, Management, Enterprise Software, Software
- White papers 2004-03-18
- << Previous
- page 1 of 1
- Next >>
