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knowledge base (51 results), Microsoft Knowledge Base (15 results), Knowledge Base article (4 results)
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- The latest from the knowledge base on Office problems
- MS's Knowledgebase is reporting a few more problems with Office 2007's first service pack: You receive an error message when you try to apply any of the 2007 Office Service Pack 1 packages on a computer that is running Windows XP Service Pack 2 ...
- Blog posts 2007-12-14
- Office 2007 stops responding with online requests
- A new knowledge base article warns that Excel 2007, PowerPoint 2007, and Word 2007 may stop responding if you use online features. by Susan Harkins
- Blog posts 2007-11-15
- Knowledge base
- Hi there,I am looking for a solution to distribute a knowledge base on the CD. I am looking for some freeware knowledge base that can be customized to bear a logo and to allow the users update it. I was thinking something like General Knowledge base (http://www.baltsoft.com/screenshots.asp). I am...
- Discussion threads 2007-07-06
- How to structure a knowledge base
- I have recently been asked to create a knowledge base structure that does not involve a search engine. Namely a logical filing structure to give my colleagues a rapid understanding of the computer system under test as part of a managed service. Can any forum members suggest a...
- Discussion threads 2007-05-22
- Knowledgebase procedures and policies
- We are implementing a Service Desk with a knowledgebase component. I am interested in existing policy/procedures manuals for ensuring consistency in the submission, indexing, approvals process etc for articles, documents, etc for the knowledgebase.All assistance appreciated.
- Discussion threads 2007-02-22
- Information Overload - Part I: Too Many Options
- Solution to Too Many Identities/AccountsI work in the Information Users industry, sometimes as help desk, sometimes as CAD designer, and sometimes as Trainer. I have had a most difficult time finding and keeping track of all my various accounts until I stumbled across General Knowledge Base by www.baltsoft.com. ...
- Discussion threads 2007-01-29
- Build a knowledge base that streamlines your support operations
- This article is also available as a download.When Ifirst worked on a help desk, there was no facility for sharing knowledge. Ateam member would work out the solution to a problem and then rely on memorythe next time it was needed. If you were lucky, someone occasionally passedalong a...
- Technical articles 2006-12-21
- Build a knowledge base that streamlines your support operations
- Have you worked for organizations that didn't have any system for recording and sharing the details of common problems? What suggestions can you add to this list of knowledge base pointers?Our Help Desk is Struggling ......Helpour company is in t
- Discussion threads 2006-12-21
- My Knowledge Base
- blog rootInteresting Tech BooksUser Stories Applied: For Agile Software Development: By Mike CohnI found this to be a very intresting book that discussed the use of User Stories to develop software.Sams Teach Yourself SQL™ in 10 Minutes, Third Edition: By Ben FortaThis book was a good introduction in to the...
- Discussion threads 2006-07-21
- New Microsoft Knowledge Base search page
- Microsoft has "updated" its Knowledge Base search tools. Does anyone have an opinion on the new search pages? Personally, the one annoying thing for me is that Microsoft has limited the results to 20. Not 20 per page, but 20. I used to be able to...
- Discussion threads 2004-10-13
- Tech Tip: Use CMD more effectively/Search Microsoft's Knowledge Base
- Windows 2000 Professional: Use CMD more effectively Cmd.exe opens a command console in Windows 2000. You can use the console to manage files, execute various commands, run scripts, launch applications, and perform other management tasks. Many experienced users don't realize that there's ...
- Technical articles 2003-12-08
- TechRepublic Tutorial: Download these database-style tips for end-user training
- By Rob TeelAs I’m sure you already know, if you can teach your end users to do some troubleshooting on their own, you’re sure to save your support folks some time. In my IT shop, we’ve developed an interactive knowledge base that has significantly cut down on IT’s time and...
- Technical articles 2003-01-14
- Prepare for changes to Microsoft Knowledge Base
- Indexing changes for Microsoft articles will be largely seamless from the user's perspective but will affect how international users search for articles and alter the format of Knowledge Base URLs.Microsoft is making changes to its Knowledge Base architecture to streamline indexing and to make the online resource more uniform for...
- Technical articles 2002-12-18
- Build Your Skills: Tips to help you search Microsoft's online Knowledge Base like a pro
- Get better Microsoft Knowledge Base search results with these tipsThe Microsoft Knowledge Base MSKB is by far the most comprehensive resource for troubleshooting Microsoft products. It’s a database of support information that encompasses the entire range of Microsoft software and hardware. Love it or hate it, the MSKB is a...
- Technical articles 2002-10-24
- Build Your Skills: Search Microsoft's TechNet Knowledge Base like a pro with these tips
- Tips for searching Microsofts TechNet Knowledge Base efficientlySupporting Microsoft products is often easier when you feel at home with the Microsoft Knowledge Base MSKB. From deciphering a cryptic Office error to configuring an IIS server, the MSKB can save you time and effort once you familiarize yourself with its search...
- Technical articles 2002-08-26
- Talking Shop: Bypass the CPU clock for Me install to avoid error message
- Learn about a setup switch you can use to work around a Windows Me install glitch.Recently, Cactusland was trying to install Microsoft Windows Me on a laptop that met the minimum requirements, but she kept getting an error message that told her the machine didn't meet those requirements.Instead of throwing...
- Technical articles 2002-06-06
- Save training time with online demonstrations
- When training must be put together quickly or for a large group of users, organizations' options can be limited. If your training goal is to describe or teach computer functions, however, online demonstrations can offer a quick and easy-to-manage program.When technology must be implemented quickly or when it will affect...
- Technical articles 2002-02-01
- Use this process to create a training knowledge base
- A knowledge base can be a highly effective, inexpensive tool when traditional user training isn't an option. Here's a case study from an IT consultant and trainer that will teach you how to create and manage a training knowledge base.Organizations often find themselves in a training dilemma when technology must...
- Technical articles 2001-12-10
- In-house training tools for the technical organization: Knowledge bases
- When budgets start to shrink, training funds are often the first to be cut. Creating an internal knowledge base is one way to provide ongoing learning opportunities for your staff. This simple plan explains how to use existing resources to build this tool.When planning the implementation of a new product...
- Technical articles 2001-11-13
- Have you used Microsoft's Knowledge Base to solve problems with your Windows servers?
- Polling Place examines the results of TPG's Quick Poll: Microsoft's Knowledge Base proves helpful?sometimes
- Technical articles 2001-07-23
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