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Firm turns to Web-based training to decrease call center staff turnover: Call center operations are plagued by high staff turnover. Training can help, but can also hinder operations as it pulls agents off the phone lines. One firm discovered how Web-based training addresses that issue and offers refresher training too.Call center operations are plagued by high staff turnover and even the...; Tags: Call centers, Real estate, Customer relationship management (CRM), Workforce management, Web-based training, Howard Baldwin, Assurant Group, call-center, agent, training, Knowlagent, staff turnover; Technical articles 2002-10-07

Harness the Full Power of Internet Explorer: This pre-packaged presentation contains everything you need to instruct end users about how to the most out of the Internet and Internet Explorer--eve ...; Buy Now

Cisco IOS Command Chart (IOS v.12+): Becoming proficient with Cisco equipment means remembering a whole new set of commands. These command charts give you a quick way to look up the needed IOS commands and switches when you need them.; Buy Now