knova software inc.

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Delivering Customer Service in a Time of Crisis

Effective crisis planning, management and recovery are no longer limited to basic IT considerations. Customer service and call center operations are not only mission-critical assets but also serve mission-critical assets - the customers. With customer service increasingly a differentiator and driver of customer loyalty and value, the handling of these...

Tags: Customer Service, Knova Software Inc., Product Marketing, Customer Relationship Management (CRM), Asset Management, Marketing, Enterprise Software, Software, Operational Planning, Business Operations

White papers

Improving Service & Support with Service Resolution Management (SRM)

With research from the SSPA showing that at least 82% of the cost of delivering support comes from resolving customer issues, Service Resolution Management has become the new buzz in service and support. Previous point technologies such as search engines, scripting tools or simple knowledge bases only...

Tags: Knova Software Inc., Agent, Service Resolution Management, Real Estate, Strategy, Business Operations, Management

White papers

Supercharge Customer Service With Intelligent Search and KM

Bad customer experiences with agents, self-service or channel partners drive higher support costs and lost business. This webcast provides insights of IDC's top CRM analyst as she explores the power of integrating intelligent search and knowledge management with a CRM application.

Tags: Customer Service, Knova Software Inc., CRM, Knowledge Management, Business Intelligence, Customer Relationship Management (CRM), Advertising & Promotion, Strategy, Enterprise Software, Software, Data Management, Marketing, Management

Webcasts

Industry Best Practices: Knowledge-Centered Support

While CRM and help desk applications automate key processes around case management, the problem resolution process still consumes over 80% of ongoing support costs. Cost savings reside in the ability to resolve issues efficiently and reduce escalations. Knowledge-Centered Support KCS is a set of practices that empowers agents and drives...

Tags: Knova Software Inc., Knowledge, Industry, Help Desk, Call Centers, Strategy, It Operations, Management

Webcasts

Making Every Agent Your Best Agent

Customer service organizations of all sizes face challenges like these, and those that succeed in this environment are leveraging knowledge management and search technology to automate the issue resolution process and provide service above and beyond their customers' expectation. This webcast discusses the ways Service Resolution Management SRM optimizes customer...

Tags: Customer Service, Knova Software Inc., Agent, Real Estate, Product Marketing, Knowledge Management, Customer Relationship Management (CRM), Business Operations, Marketing, Enterprise Software, Software

Webcasts

Extending CRM With Self-Service and Knowledge Management

This webcast provides insight into the current service environment with a focus on combining SRM and CRM for improved success. Epiphany already knows the power of great CRM solutions? they build them, and they use them in their own support center. They knew that to deliver seamless service resolution across...

Tags: Knova Software Inc., Knowledge, Knowledge Management, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Strategy, Software, Marketing, Management

Webcasts

Best Practices in Knowledge Management for Customer Service: Optimizing Knowledge Resources to Drive Customer Value

In support and customer service, Knowledge Management KM refers to the strategies and tasks associated with developing and delivering relevant knowledge, efficiently and quickly, to meet evolving customer and support needs. Effective support KM optimizes both knowledge creation and delivery inherently in the KM process. Knova's approach to support knowledge...

Tags: Customer Service, Knova Software Inc., Knowledge, Best Practice, Knowledge Management, Strategy, Enterprise Software, Software, Management

White papers 2005-07-14

Additional Resources

Reputable Knowledge Management Software

Any recommendations??If ur looking for providers of SRM applications,u can try out knova software which is the merger of ServiceWare Technologies and Kanisa.Its web address is www.kanisa.com n the keyword here is Microsoft is one of its customers. I gave u a good software, so plz give me those good...

Tags: it management, knowledge, knowledge management, vincecutter@...

Q&A 2006-03-02

Cheap Software Toolbar (exe)

The toolbar to get cheap software with one single click. It also includes reference software, educational software, dvd copy software, accounting software, Internet software, graphic software, computer software, trialwares.

Tags: Software, Toolbar, Tools & Techniques, Management

Software downloads 2007-01-09

ActiveQuality ISO 9000 Software (zip)

Open Mind Solutions provides the most flexible and adaptable standards management system software solutions for your business. Quality Management Software, Environmental Management Software, HACCP software, Health and Safety management software, 1 CFR Part 11 Compliant, Business process management software, Capa Software, Compliance Management Software, document management software, internal and audit...

Tags: System Software, OPEN MIND SOLUTIONS, Tools & Techniques, Document Management, Content Management, Managerial Accounting, Management, Enterprise Software, Software, Finance

Software downloads 2006-10-16

Software Developer Needed Entrepreneur

XMicro.com is looking for someone willing to split profits with our company and take part in an exciting opportunity. XMICRO a leader in wireless Bluetooth products is looking to expand and develop software. We are looking for someone who can develop software for us and work closely with our CTO...

Tags: software

Discussion threads 2005-08-15

Software Installateur (zip)

Software Installateur can install software on remote PCs. The goal of this software is to puzzle out problems like: a usual user haven't the administrator rights, therefore he can't install a software X--the Software Installateur installs a software X while the users are working. The user isn't stopped in his...

Tags: Software, Tools & Techniques, Management

Software downloads 2005-12-01

WTM Software Distribution (exe)

Make your software better known. With WTM Software Distribution it is the first way to send your software to hundreds of software archives around the world. WTM Software Distribution submits your software in software archives, automatically. Use WTM Software Distribution how often you want (if you have got a new...

Tags: Software, WTM Software Distribution, Tools & Techniques, Management

Software downloads 2007-01-24

The Lucrative Software Machine (zip)

New software machine cranks out unique software with sound, images, Web content, and more effortlessly. Now you too can create your own software with this amazing tool. Create Your Own Software In Just A Few Clicks. Instantly See Software Created. Make Instant Sign-up Gifts For Subscribers. Add Bonuses To Your...

Tags: Software, Tools & Techniques, Management

Software downloads 2007-01-12

Software Submit (zip)

Software Submit has a list of 325 software sites which accept software/freeware from developers. Submit your software to all these sites easily with Software Submit. Software Submit has the largest list of sites plus it is the only FREE software submitter available on the Internet.

Tags: Software, Software Submit, Tools & Techniques, Management

Software downloads 2006-06-02

stealth software

I am looking for any software that will detectprograms , files and or software that is running in stealth mode?Re: stealth softwareI have put a link here that i hope will be of use to you.http://software.ivertech.com/_ivertechSearch1_stealth.htm

Tags: Tools & Techniques, steve_welch0@..., stealth software

Discussion threads 2007-10-30

Software

I want to know is the a software that can be used to recover info or data on disk or hard drive after it had been deleted or formated. If there is where can i get this software?RE: SoftwareThis is the one that has helped me out. And it's free.http://tinyurl.com/2ha75o

Tags: Tools & Techniques, saint_nodi@..., software

Discussion threads 2007-11-15

Software Collection Manager (exe)

Software Collection Manager can make Software CD's, DVD's or even create a Software Collection on a USB Memory Stick, allowing you to quickly install your favorite software on another PC. You can make a Web Site from your Software Collection, allowing access via the internet. The Software provides facilities to...

Tags: Software, Cambiel Software Solutions, Tools & Techniques, Management

Software downloads 2007-11-29

Software Testing 3.0: The Continuing Evolution of Software Testing

This paper traces the evolution of software testing through its first two phases, and then presents the current state-of-the-practice: Software Testing 3.0, an independent and strategic approach to software quality. The paper concludes with a discussion for senior executives on how and why software testing can finally...

Tags: Software, Software Testing, Tools & Techniques, Management

White papers 2007-12-19

Free Report - Software-as-a-Service: A Comprehensive Look at the Total Cost of Ownership of Software Applications

According to Gartner, the annual cost to own and manage software applications can be up to four times the cost of the initial purchase. As a result, companies end up spending more than 75% of their total IT budget just on maintaining and running existing systems and software infrastructure. ...

Tags: Software, Software-as-a-service, TCO, Software As A Service (SaaS), Tools & Techniques, Emerging Technologies, Management

White papers 2006-09-01