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- Knapp Integrates Customer Intelligence for Better Service and Contract Management
- Knapp Logistik Automation GmbH is a one-stop solution provider that handles all aspects of logistics integration, from simulation and layout design to installation and comprehensive staff training. The challenges faced were to design centralized, integrated customer-oriented processes and consolidate the IT infrastructure to lower costs and improve information flow. The...
- Tags: Contract Management, Oracle Corp., Knapp, Knapp Logistik Automation GmbH, Supply Chain, Service Management, Linux, Enterprise Software, Databases, Middleware, Business Operations, Operating Systems, Software, Data Management
- Case studies
Additional Resources
- RAG INFORMATIK GmbH Drives Automation in SLA Management
- RAG INFORMATIK GmbH, one of the largest IT Service Providers in Germany, is firmly committed to raising the degree of automation in Service Level Management. The objective of RAG's automation initiative is "Handling more business without additional IT staff." This required the raw monitoring data to be leveraged for customer-centric...
- Tags: SLA, Hewlett-Packard Co., Automation, Service Level Management, Utility Computing, It Management, Service Management, It Operations, It service Management
- Case studies
- HP Integrity Servers Help Keep Planes and Passengers in the Air
- Lufthansa Technik Logistik GmbH LTL supplies Maintenance, Repair and Overhaul MRO services to 450 airlines worldwide. Its heterogeneous server environment delivered low performance and high maintenance costs and also had availability and scalability issues. Working together with HP, Lufthansa Systems consolidated the 18 old PA-RISC machines down to two HP...
- Tags: HP Integrity, Hewlett-Packard Co., Server, Storage, Processors, Hardware, Semiconductors, Components
- Case studies
- Lindauer DORNIER GmbH: Successful Transition From HP e3000 to HP 9000
- In 1978, Lindauer DORNIER GmbH began to develop a proprietary ERP system tailored to the specific needs of its logistics, manufacturing, purchasing, sales and distribution organizations. When HP announced the obsolescence of its HP e3000 systems in 2001, the IT Organization of Lindauer DORNIER GmbH was faced with the challenge...
- Tags: Hewlett-Packard Co., HP 9000, Enterprise Resource Planning (ERP), Supply Chain, Enterprise Software, Servers, Software, Business Operations, Hardware
- Case studies
- Emailing automation (exe)
- Emailing automation provided capacities of e-mailing to any compatible language OLE Automation (for example VBA for the office automation tools Microsoft Word, Excel, Access). Integration in your language is immediate and transparent. You can build your own tool with Emailing automation. Emailing automation does not require any complementary library and...
- Tags: Automation
- Software downloads 2005-09-02
- DB Systems GmbH Streamlines Operations and More Closely Aligns Services to Customer Requirements
- DB Systems GmbH is a full-service IT provider that develops and manages innovative IT solutions for transportation, logistics, and central management processes. The company wanted to reduce costs by streamlining IT operations. The challenge was to improve efficiency in key areas, such IT project management and resources planning, by migrating...
- Tags: PeopleSoft Inc., Oracle Corp., Information Technology, IT Project Management, DB Systems GmbH, Project Management, Strategy, It Operations, It service Management, Management
- Case studies
- Automation: Delivering Intelligent IT Control
- Automation is the science and art of making processes or machines self-monitoring, self-correcting, and self-acting. When applied in a data center, automation enables IT to respond faster, more efficiently, and more effectively to changing business needs. Industry experts agree that automation can help transform IT to meet the dynamic demands...
- Tags: Hewlett-Packard Co., Information Technology, Automation, Strategy, Management
- White papers 2006-10-01
- COLT TELECOM GmbH Improves Customer Service and Increases Customer Retention With Remedy
- COLT TELECOM Group is one of the most successful telecommunications suppliers in Europe. COLT TELECOM GmbH of Germany realized the importance of providing rapid and reliable customer service, and as part of that service, wanted to ensure that callers to the company would be routed immediately to the person who...
- Tags: BMC Software Inc., Customer Service, Solution, COLT TELECOM Group, Remedy Corp., COLT TELECOM GmbH, Help Desk, Customer Relationship Management (CRM), Product Marketing, Call Centers, It Management, It Operations, Enterprise Software, Software, Marketing, It service Management
- Case studies
- The Top 5 Misconceptions About Data Center Automation
- With obvious benefits to automation, including lower operational costs, improved performance and greater service levels, why aren't more IT departments taking advantage of automation solutions? Opalis explores the top five misconceptions that still lead companies to believe that automation options result in job loss and management burdens in IT environments....
- Tags: Misconception, Data Center, Opalis Software Inc., Automation, Data Centers, Roi/Tco, Recruitment & Selection, Storage, Hardware, Data Management, Finance, Managerial Accounting, Human Resources, Workforce Management
- White papers 2005-11-01
- DHL Case Study
- A subsidiary of DHL Worldwide Express, a leader in the express-delivery business, DHL GmbH has more than 50 locations throughout Germany. They had systems that had performed well and mastered all necessary tasks, but they were not up to meeting the challenges of the future. In keeping with new global...
- Tags: Hewlett-Packard Co., Quality, Databases, Leadership, UNIX, Operating Systems, Servers, Business Operations, Enterprise Software, Software, Data Management, Management, Hardware
- Case studies
- Functional Testing of Dynamic Web Applications
- Web Sites and Applications are becoming crucial to the success of businesses and hence required to be tested thoroughly and frequently. However these applications change and they change constantly and the challenge of test automation projects is in dealing with these changes. Successful automation is possible only if the automation...
- Tags: Test Automation, Web Application, AdventNet Inc., Automation
- White papers 2005-09-04
- Siemens Case Study: Aerotech Peissenberg GmbH & Co. KG
- Aerotech Peissenberg GmbH & Co. KG specializes in the manufacture of complex parts for the aviation industry. The company wanted seamless data exchange with customers compliance and documentation with cost efficiency. To optimize internal and external processes, Aerotech decided to replace its existing high-end, Unix-based CAD system with a Windows-based...
- Tags: Siemens AG, Aerotech Peissenberg GmbH & Co. KG, CAD, Microsoft Windows, Operating Systems, UNIX, Software
- Case studies 2007-01-01
- Rudolf Wild GmbH & Co. KG Creates Strategic IT Roadmap by Leveraging Business Insight
- Rudolf Wild GmbH & Co. KG WILD was founded in 1931 with the vision of producing alcohol-free beverages using purely natural ingredients. Rudolf Wild GmbH & Co. KG wanted to outperform market growth and profitability in the face of growing competition and leverage innovative new technologies to improve responsiveness and...
- Tags: Oracle Corp., Information Technology, Strategy, Food & Beverage, Channel Management, Management, Manufacturing, Marketing
- Case studies 2007-12-01
- wifi for home automation
- Hi all..I would like to know are there anybody who knows ho build a home automation system by using 802.11b/g?which kind of microcontroller can i use?is this WLAN protocol suitable for home automation?p/s please kindly reply since i have three weeks left to complete this project..
- Tags: Wireless LANs, WIRELESS, Wi-Fi, hazrinmd@..., home automation
- Discussion threads 2007-04-08
- Guidance Automation Extensions (msi)
- The Guidance Automation Extensions GAX enable you to run guidance packages, such as the Guidance Automation Toolkit or those included in Software Factories. You can use the Guidance Automation Toolkit GAT to author or customize guidance packages. This version is the first release on CNET Download.com.
- Tags: Microsoft Corp., Tools & Techniques, Management
- Software downloads 2007-08-24
- ROI on Test Automation - A Simple Yet Powerful Approach
- Many ISVs and other software development organizations are turning to test automation to improve their quality assurance programs. But how can you know if the benefits of test automation are worth the required capital outlay? That's the subject of this Caritor white paper, which outlines a method for evaluating the...
- Tags: Test Automation, ROI, Caritor Inc.
- White papers
- SAP Case Study: HiServ GmbH
- Online access to up-to-date training materials in the R/3 Information Database lies at the core of R/3 implementation training at the Hoechst Group. The company's IT subsidiary, HiServ GmbH, is using the R/3 Advanced Training Solution to train users in conjunction with Hoechst's worldwide implementation of R/3. The decision in...
- Tags: SAP R/3, SAP AG, Training, Enterprise Resource Planning (ERP), Workforce Management, Enterprise Software, Software, Human Resources
- Case studies
- Oracle Case Study: Premier Devices Germany GmbH
- Formed by the acquisition of Motorola Broadband Nurnberg GmbH in May 2004, Premier Devices Germany GmbH develops and manufactures a complete range of substrates and CATV hybrid amplifiers for broadband applications. The company wanted to implement comprehensive Enterprise Resource Planning ERP solution linking front- and back-office applications, including customer orders,...
- Tags: Oracle Corp., Outsourcing, Operational Accounting, Manufacturing, It Operations, Business Operations, Outsourcing & Subcontracting, Finance
- Case studies
- IT automation in bold, broad strokes
- Automation is keyI read this and was quite excited. Although long and difficult to pull everything out, I think this solution has a definite place in the market. If you are looking for a solution that fits an outsourced model or even the enterprize wanting to look at...
- Tags: automation, chadg@..., information technology, IT Automation, patching
- Discussion threads 2005-02-02
- Considerations for Server-Side Automation of Office
- Developers can use Automation to Microsoft Office to build custom solutions that utilize the capabilities and features that are built into the Office product. While such programmatic development can be implemented on a client system with relative ease, there are a number of complications that can occur if Automation is...
- Tags: Developer, Microsoft Corp., Complication, Automation, Microsoft Office, Office Suites, Software
- White papers 2007-02-05
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