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- Credit Union Enhances Service to Employees, Customers With HEAT in Departments Companywide
- At Kitsap Credit Union on Washington's Kitsap Peninsula, exceeding members' expectations tops the list of the credit union's stated values. Maintaining such a high level of customer service - especially as the credit union grows - depends on equipping the institution's 296 employees with the systems and processes to do...
- Tags: Union, Help Desk, Service Level Management, Call Centers, Product Marketing, Performance Management, Customer Relationship Management (CRM), It Operations, It service Management, Marketing, Human Resources, Workforce Management, Enterprise Software, Software
- Case studies
- Save Yourself Time, Money, and Tears
- Before IC3 certification became available, South Kitsap High School was offering certifications in desktop applications. However, many South Kitsap High students and teachers - particularly those not involved in the Professional Technology Education PTE program - did not have fundamental computing skills. When Dennis Wright, PTE Instructional Specialist, attended an...
- Tags: Certification, Teacher, Quality, Business Operations
- Case studies
- performancesoft Case Study: County of San Diego
- In late 1999, the County of San Diego County embarked on a journey to install an Enterprise Resource Planning ERP system. To assist the County of San Diego with their performance management implementation, the County engaged the services of Computer Sciences Corporation CSC. During the software selection process, CSC assisted...
- Tags: Computer Sciences Corp., San Diego, Performancesoft, Performance Management, Business Intelligence, Tools & Techniques, Human Resources, Workforce Management, Enterprise Software, Software, Data Management, Management
- Case studies
- Avaya Case Study: Orange County, Florida
- Orange County, Florida encompasses an area of over 1,000 square miles and 13 towns and cities. The county wanted to centralize administration as well as to have all County agencies on one network. Orange County is a long-time Avaya customer. The County has Avaya Communication Manager Software running on Avaya...
- Tags: Orange PCS, Avaya Inc., Orange County, County, Workforce Management, Advertising & Promotion, Human Resources, Marketing
- Case studies
- Guide: How to Participate in the Pima County Procurement Process
- County procurement processes are defined by Arizona State Statutes, Pima County Board of Supervisors Policy and the Pima County Procurement Code. The Pima County Procurement Department is dedicated to promoting the conservation of public funds and conducting its Procurement processes in a fair, open and equitable manner. The purpose of...
- Tags: Procurement, Pima County Procurement Department, Purchasing & Procurement, Business Operations
- White papers 2004-11-08
- Reducing IT Audit Preparation Time by 95% While Enhancing Security Compliance With Symantec
- Kitsap Community Federal Credit Union faced a wave of new federal and industry regulations requiring IT security audits. However, the credit union lacked tools for monitoring systems and reporting on compliance. Symantec software addressed these needs, allowing Kitsap to automate security audits across all systems and measure compliance based on...
- Tags: Symantec Corp., Audit, Information Technology, Security, Financial Accounting, Finance
- Case studies 2007-03-21
- Novell Case Study: Essex County, Canada
- Essex County is Canada's southernmost county - at the same latitude as northern California - and it is one of the most agriculturally productive counties in the country. The IT staff at Essex County stays focused on reducing costs and making the most of its investments. To reduce costs and...
- Tags: Novell Inc., County, Essex County, Linux, Open Source, UNIX, Operating Systems, Servers, Software, Hardware
- Case studies
- County - City GIS for DeKalb County and the Cities of Auburn, Butler, and Garrett, Indiana
- Just as Auburn was innovating automobiles in the '20s and '30s, the town continues to innovate today in ways more often seen in larger cities. As the county seat of DeKalb county, Auburn has partnered with the county government and other nearby towns to provide better taxpayer services through shared...
- Tags: County, Environmental Systems Research Institute Inc., GIS, Government, Software
- Case studies
- Dakota County 2005 Strategic Technology Plan
- Dakota County recognizes that quality information services are a key contributor to the County's vision of creating a premier place for the citizens to live and work. Dakota County is committed to leveraging technology to enable County staff to provide effective, efficient, and responsive service and for citizens to actively...
- Tags: Citizen, Vision, Dakota County, Government, Strategy, Management
- White papers 2005-05-31
- One County's GIS Success Story: Conway County
- The officials in rural county named Conway decided to develop a Geographic Information System GIS to benefit utilities such as water and sewer systems. Since Conway County desired and needed a well-developed GIS, it realized that accurate street and road data needed to be gathered for the county. The county...
- Tags: County, GIS, Software
- Case studies
- A "Connected Community," Kane County, Illinois Improves Public Safety, Delivers Services More Effectively, and Stimulates Economic Development
- With a new network that supports both voice and data, Kane County, Illinois, has transformed its business processes for delivering services to constituents. Safety has improved because the county can instantly connect decision-makers in various locations during emergencies. Service effectiveness has increased because the county call center can handle more...
- Tags: Illinois, Safety, Cisco Systems Inc., Connected Corp., Service Effectiveness, Call Centers, Operational Planning, It Operations, Business Operations
- Case studies
- New York's Chautauqua County Saves 60 Percent by Avoiding Proprietary Server Upgrade and Accelerates New Application Deployment by 99.7 Percent
- Chautauqua County is well-known for its natural beauty and rich farmland. Chautauqua County needed to migrate its law enforcement Records Management System RMS to cost-effective servers that could deliver the performance and reliability required for those vital functions. The county also needed a way to address a rising number of...
- Tags: Dell Computer Corp., Server Upgrade, Chautauqua County, Records Management, Servers, Managerial Accounting, Hardware, Finance
- Case studies 2007-12-01
- Avaya Case Study: Marion County, Florida
- Marion County is the fifth largest county in the State of Florida encompassing 1,652 square miles or 1.03 million acres with a current population of 271,096. As a rapidly growing municipality, Marion County, Fla. needed to replace a CENTREX system. They looked to reduce response time to requests from County...
- Tags: Avaya Inc., Marion County, VOIP, Workforce Management, Telecommunications, Networking, Human Resources
- Case studies
- Cook County Hospitals and County Departments Reduce Costs With Avaya Solution Deployed by Accuvoice
- Spanning 950 square miles, Cook County, Ill., is the second-largest county in the United States. The challenge was to increase its level of customer service to citizens who were often unable to get the information or help they needed from County agencies via telephone, increase its system capacity for employees...
- Tags: Hospital, Avaya Inc., Healthcare
- Case studies
- Hamilton County Extends GIS Value and Access Beyond Its Borders With Autodesk MapGuide
- A part of the Indianapolis metropolitan area, Hamilton County is the fastest-growing county in Indiana. Home to over 200,000 people today, the county's population is expected to grow by almost 20 percent by 2008. With Autodesk MapGuide, Hamilton County is using its OGC OpenGIS Consortium-compliant GIS Geographic Information System data...
- Tags: Microsoft Access, Autodesk Inc., Borders Books & Music, GIS, Security, Software
- Case studies
- Avaya IP Telephony Solution Links Strafford County Locations and Enhances Service to Citizens
- Strafford County, with approximately 114,135 citizens, is the fourth largest of 10 counties in New Hampshire. The challenge was to replace seven deteriorating voice and video communications systems, upgrade to IP Telephony to reduce costs, make collaboration more efficient between county agencies, provide the public with better access to county...
- Tags: Telephony, IP Telephony, Avaya Inc., VOIP, Telecommunications, Corporate Communications, Telecom & Utilities, Networking, Marketing
- Case studies
- Infoblox Case Study: Leon County
- Leon County is approximately 671 square miles, with a population of approximately 245,000 people. Leon County initially delivered Domain Name System DNS services via Sun servers running Linux. DNS data files were managed manually, which became cumbersome, difficult to scale, and consumed excessive resources and produced substantial reliability issues. Leon...
- Tags: Infoblox Inc., Leon County, Domain Names, Linux, Networking, Servers, Internet, Operating Systems, Software, Hardware
- Case studies
- Nortel Networks Case Study: Montgomery County, PA
- Located 20 miles outside of Philadelphia, Montgomery County serves a population of approximately 760,000 spread throughout 62 municipalities - making it one of the 15th largest counties in the United States. The existing FDDI data service had met County needs to date but was outdated and restricted their ability to...
- Tags: Data Service, County, Public Health, Nortel Networks Corp., Healthcare
- Case studies
- Baltimore County: Information Technology Advisory Committee - Information Technology Plan
- The biennial Baltimore County Information Technology Plan for fiscal years 2005 and 2006 is a map for the prudent use of technology in Baltimore County's 2-year-old Renaissance. To drive the County's renewal, County Executive Jim Smith has directed local government to focus in three areas - Families Come First Safeguarding...
- Tags: Maryland, Information Technology, Strategy, Management
- White papers 2005-02-18
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