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IT Helpdesk Ticket System: Im after some advice on Helpdesk Software. Do you have any suggestions on good software you use. It would be great if its either free or fairly cheap as we have a very tight budget. Also if it intergrates with outlook in some way that would also be great.I want...; Tags: help desk, helpdesk, Helpdesk Software, IM, information technology, kayako, networking, OwenB, support staff, ticket, ticket system; Discussion threads 2006-03-21

ITIL Compliant helpdesk software - what do you use?: Hi All,We are looking to replace our current helpdesk solution called Kayako with an ITIL compliant helpdesk solution that has the following requirements:Web basedEasy for end users and technicians to useFully configurable fields so the end user is not confusedSolid reporting engine for SLAs met, breached, individuals performance, MTTR etc...; Tags: Remedy Corp., help desk, ITIL, helpdesk, desktop support, network management, desktop management, TrackIT, simon@..., it management, software; Discussion threads 2006-08-25
Web based Help desk (ticketing) software - reasonably priced.: Hello everyone,I'm looking for advice on web based help desk software of the issue/ticket tracking variety.I have two factors that I really care about: Easy interface for the client/customer and price. I'm working for a fairly small organization and we just can't afford some of the higher priced software.I...; Tags: Bugzilla, help desk, it management, jefeolson@..., software, Web; Discussion threads 2006-10-11

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