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- Coping with a screw-up
- At some point, everyone steps on a landmine on the job. Things are going along fine, and then out of the blue, you realize you just did something which makes you feel like a total amateur. What then occurs can range from being fired to simply being scolded....
- Tags: career
- Blog posts 2007-02-22
- Is it possible to have a great job and a great personal life?
- One of the reasons there are fewer women than men leading our companies and organizations is that women have usually tended to be more focused on life balance. As a gender, are less inclined to give up aspects of their personal lives to devote more hours to their career....
- Tags: Boss, Career, Career Development, Coaching, job, Job Satisfaction, Mentoring, Personal Development, Success, Uncategorized, women
- Blog posts 2007-02-15
- One size fits all?
- A "one size fits all" approach in management style doesnt work any better than it does with clothes. Every year, the International Coach Federation surveys businesses and organizations about various subjects and issues being faced by individuals and companies. Last year the world’s largest coaching association asked...
- Tags: Uncategorized, Management, Staff, Personnel, Career, Co-workers, Boss, Leadership, Teams, Coaching, Performance, Women In It, Mentoring, Success, Job Satisfaction, Workplace Strategy, marker
- Blog posts 2007-02-01
- January and February best time to look for job
- If one of your new years resolutions is to get out from under your spirit-crushing job, you may have some help. An article on monster.com quotes Scott Testa, chief operating officer of Mindbridge Software in Norristown, Pennsylvania, as saying that January and February are big months for hiring. (As are...
- Tags: Career, Interviews, job, Job Satisfaction, Personal Development, toni bowers, Uncategorized
- Blog posts 2007-01-02
- Respect your staff and they'll respect you
- Everyone wants to please his boss. Most effective IT managers want to please their bosses because pleasing their bosses means meeting business objectives. And thats always a good thing. However, its very important that managers dont strive to please their bosses at the expense of their teams. I once reported...
- Tags: Job Satisfaction, Leadership, Boss, Communication, Career, Uncategorized, team
- Blog posts 2006-12-19
- Is your work commute a stressor for you?
- I read somewhere that these are the top ten life stressors:1. Death of spouse2. Divorce3. Marital separation4. Jail term5. Death of a close family member6. Personal injury or illness7. Marriage8. Fired at work9. Marital reconciliation10. RetirementWhile I would agree with all of these, I would also add my own--the daily...
- Tags: telecommuting, Marital
- Blog posts 2006-12-12
- The self-fulfilling prophesy: "It won't do any good"
- Some of my newest friends would never believe me when I say this, but up into my early '20s I was painfully shy. I'm not sure what happened, maybe just life experience, but I have grown out of it. I don't think I’m too aggressive or talk so much that...
- Tags: Boss, Career, Career Development, Communication, Job Satisfaction, Uncategorized
- Blog posts 2006-10-31
Additional Resources
- Solving the CRM Employee Retention Problem: A Customer Service Approach (Part II)
- There is definitely a link in the customer service arena between the quality of service the customer receives and their levels of satisfaction. The better the service, the more satisfied the customer. And, when the customer is more satisfied, he or she is usually more loyal to the service provider....
- Tags: Customer Service, QoS, Employee Retention, CRM, Product Marketing, Customer Relationship Management (CRM), Recruitment & Selection, Marketing, Enterprise Software, Software, Human Resources, Workforce Management
- White papers
- Long Term Growth vs Job Satisfaction
- First of all, I have to apologize for the lengthy post.I am an experienced Analyst/Programmer reaching almost 10 years of experience. I probably have at least 25 more years to work.I originally came from a high profile company (Fortune 100s), great long term growth technical and soft skills wise, good...
- Tags: frostbite, career, programming, job
- Discussion threads 2006-04-18
- New Methods for Strategic Customer Satisfaction Measurement
- While customer satisfaction is a major goal of almost every enterprise organization, contact centers have been challenged to find ways to set benchmarks for customer satisfaction goals. When using customer surveys to gather satisfaction data, the key is in finding effective measurement tools, and gathering information in an accurate and...
- Tags: Customer Satisfaction, Product Marketing, Marketing
- Webcasts
- Flexible Work Arrangements and Organisational Communication: An Australian Retail Experience
- This study uses an empirical case study to examine the relationship between flexible work arrangements (whether employees work on a full-time or part-time basis) and communication satisfaction. Quantitative and qualitative data were collected from employees in a major Australian retail organisation resulting in 127 useable responses. Overall, respondents' ratings of...
- Tags: Monash University, Employee, Communication Satisfaction, Human Resource Management (HRM), Recruitment & Selection, Organizational Structure, Human Resources, Workforce Management
- Case studies
- Linking Employee Relationship Management to Customer Relationship Management
- While an organization can do many things to improve employee satisfaction, focusing on activities and processes that link employee effort to customer value will likely yield satisfaction for both customers and employees. Key employee activities that can provide a direct impact on customer satisfaction include planning, training, informing, collaborating, and...
- Tags: Employee Relationship Management, Customer Satisfaction, Employee Satisfaction, CRM, Product Marketing, Marketing
- White papers 2006-08-01
- Using Contact Center Technologies to Create Empowerment
- There is a direct relationship between the job satisfaction of agents in the contact center with customer satisfaction levels. A positive working environment is crucial to maintaining and enhancing agent morale and performance. Empowering agents is commonly viewed as a method for fostering this type of environment. A new wave...
- Tags: Agent, Contact Center, Working Environment, Real Estate, Call Centers, Customer Relationship Management (CRM), Business Operations, It Operations, Enterprise Software, Software
- White papers 2006-02-15
- Customer Satisfaction: Do You Know the Score?
- Now, more than ever, companies across industries are realising the importance of ‘putting the customer first’ paying attention to customer satisfaction translates to enhanced shareholder value. Surprisingly, although corporations have spent millions on ad campaigns, Information Technology IT solutions, new customer service programmes and organisational changes customer satisfaction levels, across...
- Tags: Customer Satisfaction, Product Marketing, Marketing
- White papers 2002-07-01
- Marketing Firm Increases Efficiency, Employee Satisfaction With Operating System
- Stichting Marketing Foundation, a major contributor to Belgium's marketing industry, needed a tool to help its employees manage their increasing workload. When Stichting Marketing learned about the Remote Desktop Connection feature and Instant Search functionality in the new Windows Vista Business operating system, the company decided to upgrade. Employees report...
- Tags: Operating System, Microsoft Windows Vista (Longhorn), Recruitment & Selection, Marketing Research, Operating Systems, Microsoft Windows, Software, Human Resources, Workforce Management, Marketing
- Case studies 2008-07-01
- 2008 IT Salary and Skills Report
- Gain insight from over 7,000 IT professionals on topics such as compensation, job satisfaction, certifications, and why they seek training. Learn the top paying industries, job functions, and certifications as they relate to IT. This joint report from Global Knowledge and TechRepublic is an essential reference guide for IT...
- Tags: Global Knowledge Network Inc., Certification, Information Technology, IT Professional, Salary, Quality, Recruitment & Selection, Business Operations, Human Resources, Workforce Management
- White papers 2008-02-18
- Job dissatisfaction and the Sunday night blues
- Between Passion and DisdainForget the extremes. No, do not stay at a job if you dislike going in, but also do not expect a job to provide passion. Many of us will work for 45 years and it is impractical to expect 45 years of passion. Be...
- Tags: Wayne M., job
- Discussion threads 2007-04-17
- It's all about careers - and job satisfaction
- Job satisfaction - it's not just about the money...Although many companies acknowledge the trend in unsatisfied workers, very few offer more than lip service to try and counter the declining rate of satisfaction.Rather than just talk about it, companies should make it the responsibility of departmental heads and team leaders...
- Tags: Recruitment & Selection, Benefits, Financial accounting, career, shea@..., job
- Discussion threads 2007-09-04
- Six Sigma: High Quality Can Lower Costs and Raise Customer Satisfaction
- This paper explains how implementing six sigma can lower cost and raise satisfaction among customers. Companies worldwide are turning to Six Sigma, the data-driven management approach popularized by General Electric, to help them improve performance, increase profitability and raise customer satisfaction. The ultimate goal of Six Sigma is flawless performance,...
- Tags: Customer Satisfaction, Six Sigma, Tqm/Six Sigma/ISO 9000, Process Improvement, Quality, Business Operations, It Operations
- White papers 2003-10-20
- Principles and Practices for Driving High Performance in the Call Center
- If one were to analyze the high-performing employee, he or she could probably devise a list of common positive characteristics. At the top of this list would be high level of job satisfaction that manifests itself in commitment to the organization. While these two characteristics alone do not guarantee high-performing...
- Tags: High-performance, eLoyalty, Leadership, Recruitment & Selection, Call Centers, Management, Human Resources, Workforce Management, It Operations
- White papers 2005-04-07
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