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How would you solve a staff's potential misuse of e-mail communication?

The best way to handle a feud with a userWe've all been trained to diagnose and fix technical problems but, unfortunately, not every computer-related problem can be resolved with a purely technical approach. In an effort to maintain a healthy relationship between our end users and their computers, we have...

Tags: Sales strategy, Becky Roberts, e-mail, Joan, Sales distribution list, Mary, distribution list, Sales Department

Technical articles 2002-09-16

Solution: What?'s wrong with Joan's home router?

In this week's Support Republic Pop Quiz, we find out why Joan couldn't connect to the Internet with her new home router.When we last left Joan, she was faced with an interesting problem. She had been connected to the Internet via a cable modem for about six months when she...

Tags: Routers & switches, Network technology, Modems, NETWORKING, Ed Engelking II A+, Joan, router, IP address, cable, network, IP

Technical articles 2000-11-03

Additional Resources

Some MS applications stopped printing in colour

We have a Ricoh Aficio 3245c colour printer/fax/copier which has been working until last week. Now several MS applications insist on printing in B&W whatever the properties are set to. I know that the printer is OK since non-MS applications still print in colour, as do Access and Outlook...

Tags: Document management, joan.edington@..., Microsoft Office, Office Suite, printing, Microsoft Corp.

Discussion threads 2007-08-09

Workgroup Calendar for Outlook (exe)

Workgroup Calendar is a personal tool and a downloadable PC software that allows you to create and synchronize a group calendar with content merged from the chosen Microsoft Outlook Calendar folders. Create and view all of your Outlook appointments and events in one calendar. All of your appointments, calendar events,...

Tags: 4Team, Calendar, Workgroup Calendar, Microsoft Outlook, Groupware, Microsoft Office, Office Suites, Software, Enterprise Software

Software downloads 2007-12-21

Overcoming the blues: Working through Blue Screen of Death errors

Joan Bard shows how you can, with a little practice and knowledge, work through those often-cryptic error messages that accompany Blue Screens of Death BSOD.The often-cryptic error messages that accompany Blue Screens of Death BSOD may seem unsolvable, but with a little practice and knowledge, you’ll be able to work...

Tags: Microsoft Windows, Corporate communications, Joan Bard, blue screen of death, Blue Screens of Death, knowledge

Technical articles 2000-04-18

good

goodLet me guess...let me guess....You are trying to start another please disregard discussion :^O]:)Well,that other one turned into some sort of football thing. Perhaps we could come up with something more interesting. (And when I say WE, I mean YOU..my brain hasn't engaged yet).Tssk, tssk, MaeAnd what's wrong...

Tags: great mind

Discussion threads 2005-12-21

Stop negative management talk before it damages your staff

"Did there not cross your mind some thought of the physical power of words? Is not every word an impulse on the air?"—Edgar Allen Poe, 1850IT managers would do well to heed Poe's quote, as they need to choose their words carefully when managing and supervising teams. If they don't,...

Tags: Larry Lange

Technical articles 2003-10-23

Control your arrays and hashes using these Perl functions

Just because Perlis known for its string processing capabilities, doesn't mean that's all thereis to it. The language comes with a fair number of functions to process and manipulateother data structures as well, including the ever-popular arraysand hashes. This document explores some of the most useful functions in thiscategory, with...

Tags: Guest Contributor, Perl

Technical articles 2005-08-15

TechRepublic readers recommend training users in mouse calisthenics

What should you teach beginning computer users? TechRepublic readers share specific suggestions for the mouse-impaired.In “Three essential lessons for teaching beginning computer users,” I tackled the problem of training beginning computer users. I asked you to send me your suggestions for teaching “newbies,” and one common theme emerged: How to...

Tags: Mice, PRODUCTIVITY, Jeff Davis, mouse, computer, training

Technical articles 2000-01-28

How to handle an ego-bruising demotion

After years of technical training, vast quantities of overtime hours, and learning the ins and outs of company politics, Mike T. had worked his way to a high-level IT managerial slot at a prestigious Wall Street firm. Life was good. But one day, during a companywide conference call, Mike learned...

Tags: demotion

Technical articles 2003-07-18

Where did the music industry go so wrong?

Terrible MusicThe music industry went "wrong" when the Top 40 turned into synthesized trash. Listen to the Top 40 of 10 years ago and you will find a better set of singles. Lately, since circa 2000, the trend is to put out any trash that catches teeny-boppers ears...

Tags: Digital media, bluemax786@..., Top 40, music

Discussion threads 2007-03-15

Troubleshooting do's and don'ts

Even the best-laid plans of troubleshooters can go awry. Often, we make silly mistakes, such as forgetting to formulate a backup plan or making erroneous assumptions. To avoid these mistakes, read Joan Bard's list of troubleshooting do's and don'ts.Sometimes even the most talented troubleshooting gurus make mistakes. I know I...

Tags: Microsoft Windows, Joan Bard, Use Safe Mode, hardware

Technical articles 2000-05-12

Moving from junior to senior consultant requires drive and expertise—not tenure

Moving from a junior consultant position to a senior role used to be a simple matter of putting in the expected number of years—seniority was related to how long you'd been around rather than how good you were.But due to the complexity of the IT industry and changing employer expectations,...

Tags: job, Moving, rank, Terryn Barill

Technical articles 2003-07-02

Tales from the Desktop: The hardest problems usually have an obvious solution

Have you ever tried finding a solution to a user's problem only to discover that it had been under your nose the entire time? Jeff Dray relates an experience he once had involving a simple solution to a seemingly impossible problem.Can’t see the forest for the trees? Usually when you...

Tags: ActiveX/COM/COM+/DCOM, Telecom & Utilities, desktop, Jeff Dray, COM Port, phone, COM

Technical articles 2000-07-10

Windows 2000: the first 30 days

When we held this Guild Meeting, Windows 2000 had been shipping for just a month. During this Guild Meeting, John Sheesley led a discussion to determine what TechProGuild members thought about the new operating system.When we held this Guild Meeting, Windows 2000 had been shipping for just a month. On...

Tags: Operating systems, John Sheesley, Guild, Guild Meeting, Microsoft Windows 2000, Microsoft Windows

Technical articles 2000-03-17

Why do programmers often fly under the radar?

While reading Mark Miller's Tekkie blog, I came across a humorous post with funny spoofs of "motivational" posters. It really got me thinking. I am sure you have heard of Albert Einstein and Isaac Newton, pioneers in physics and math. You might even be familiar with Edward Teller or Robert...

Tags: Radar, Programmer, Computer, Productivity, Development Tools, Wiki, Software Development, Software/Web Development, Online Communications, Justin James

Blog posts 2007-10-17

Valuable tips for managing IT 'mavericks'

Most IT departments have at least one on staff—an IT pro who has enormous technical prowess or an amazing visionary streak. The trouble is that these types can have huge egos, which makes managing them a tricky task. But proper management can help maximize the talent and potential of such...

Tags: information technology, Larry Lange, Tom B.

Technical articles 2003-08-04

Can be anywhere....

after a win like that, Jaqui is buying us all first class plane tickets to wherever he's picking up the restaurant, hotel and bar bill ......(This one has been going around the UK for a while - and yes, there have been takers!)GGwooo-hoo 500,00 pounds sterling!!!!yeah, right, like I'm going...

Tags: E-mail, This IS, Netherland Lotto, EUROPEAN

Discussion threads 2006-03-10

In depth: Outsourcing security may fit smaller businesses

Keeping your Internet and network safe is a real concern and one that your organization may not be able to handle in-house. According to this Auerbach report, outsourcing may be the answer for smaller organizations now entering the high-speed market.Summary prepared by TechRepublic's Dana NortonIf you are staying awake at...

Tags: Network security, Auerbach Analysis, Joan Wilbanks, Auerbach Publications, security, outsourcing, Internet

Technical articles 2001-12-25

The Freakonomics of space exploration

Over at the Freakonomics Blog, Steven J. Dubner asks: "Is space exploration worth the cost?" Respondents include: G. Scott Hubbard, Professor of Aeronautics and Astronautics at Stanford University and former director of the NASA Ames Research Center Joan Vernikos, member of the Space Studies Board of...

Tags: NASA, Alcohol Comparison, Investment, Finance, Jay Garmon

Blog posts 2008-01-15