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- Miracles take a little time: We do the impossible at once
- Jeff Dray discovers that, although he does his best to meet his customers' expectations, sometimes he can't produce the miracle that they seem to be asking for. by Jeff Dray
- Tags: Smell, Printers, Hardware, Peripherals, Jeff Dray
- Blog posts 2008-09-22
- UFO News 1 (Windows)
- Direct links to George Noory of Coast to Coast Am reaching 20 million listeners each night, Jeff Rense his radio show reaches 15 million listeners each night and 78 of the top UFO, Alien abduction, Cattle mutilation and Crop circle researchers on this planet starting with Mar Allin, Colin Andrews,...
- Tags: Horn, Sidebar Gadgets, Microsoft Windows, Advertising & Promotion, Operating Systems, Software, Marketing
- Software downloads 2008-04-16
- Jeff Gordon XS Racing demo (Windows)
- Jeff Gordon XS Racing is an action/arcade racing game that combines the heat of fierce competition with a next generation look and feel of stock car track and vehicle designs. Modern technology has changed the face of racing. Cars reach speeds in excess of 300 mph in steep banks, corkscrew...
- Tags: Car, Stock, Microsoft Windows, ASC Games, Jeff Gordon XS Racing, Investment, Finance
- Software downloads 1999-03-05
- Seeing the help desk from the other side
- Jeff Dray recently got an insight into the workings of an IT help desk from a completely different point of view. It was fascinating to hear users from other organizations discussing their support team. by Jeff Dray
- Tags: Help Desk, Call Centers, It Operations, Jeff Dray, Patient, Information Technology, Nurse, Strategy, Management
- Blog posts 2008-10-20
- Can you take your customers seriously and laugh about them?
- Is it possible to laugh about your work and do it properly as well? Is it necessary to be totally straight faced about your end users in order to provide the correct level of service? Jeff Dray explores these questions. by Jeff Dray
- Tags: Customer, Jeff Dray, Help Desk, Call Centers, It Operations
- Blog posts 2008-07-07
- Offshoring the help desk
- If you think it is hard to understand people on off-shored support lines, spare a thought for those of us who get to do house calls in the more rural parts of Merry England. Blogger Jeff Dray illustrates how a common language can divide a nation. by Jeff Dray
- Tags: Language, Offshoring, Help Desk, Call Centers, It Operations, Jeff Dray
- Blog posts 2008-12-01
- Fixing computers or fixing people?
- Jeff Dray has been a support specialist for twenty years and has found that even when technical knowledge fails, possessing the right soft skills can help you become a successful help desk analyst. by Jeff Dray
- Tags: Computer, Help Desk, Call Centers, It Operations, Jeff Dray
- Blog posts 2008-10-06
- Resist bad decisions that will waste your client's money
- If you're in a position where you believe a client's time and money is going to be wasted because of mismanagement or micromanagement by another consultant, Jeff Davis offers advice about what you should do. by Jeff Davis
- Tags: Consultant, Leader, Client, Leadership, Management, Jeff Davis
- Blog posts 2008-07-03
- Getting it all done, the art of time management
- Have you got a brain like a sieve or can you remember every little thing you are supposed to do? Do you have methods that help you to keep up with work or do you lurch from one crisis to the next on a daily basis? Jeff Dray is looking...
- Tags: Job, Appointment, PDAs, Microsoft Windows, Recruitment & Selection, Time Management, Handhelds, Operating Systems, Hardware, Software, Human Resources, Workforce Management, Productivity, Jeff Dray
- Blog posts 2008-12-08
- 10 things to check before you start working on the help desk
- If you're getting ready to jump into the help desk fray, you'll probably want to iron out a few things first. Veteran tech Jeff Dray learned this the hard way, and he shares some advice on what you should do before you take that first call. by Jeff Dray
- Tags: Job, Call, Team Leader, Help Desk, Call Centers, It Operations, Jeff Dray
- Blog posts 2008-11-11
- The alternative Geek-Speak glossary
- What are geeks really saying when they use technical terms? For some less tech-savvy managers and end users, a good glossary is essential to better understanding. Read Jeff Dray's "alternative" definitions for a few standard terms. by Jeff Dray
- Tags: Network, Information Technology, I/O, IP, GUI, Computer, Jeff Dray, Tcp/Ip, Productivity, Networking, Network Technology, Keyboards, Hardware, Peripherals
- Blog posts 2008-12-22
- Take advantage of wireless connections on the road
- This sample chapter, taken from Jeff Duntemann's Wi-Fi Guide, Second Edition, discusses how Wi-Fiworks and how to locate and use hotspots on the road. Learn how Wi-Fi works and how you can take advantage of wireless connections away from home.This sample chapter from the Jeff Duntemann's Wi-Fi...
- Tags: Paraglyph Press, Wireless LANs, Wi-Fi, Wireless
- Book chapters 2005-10-21
- Jeff's Fish 1.5 (Windows)
- Jeff's Fish is a fish that swims around your desktop while you work. This program was made with Multimedia Fusion, from Clickteam. Version 1.5 allows you to left-click and bring up an option menu, while a right-click scares the fish and makes him run away.
- Tags: Fish, Flyin V Interactive, Jeff, Microsoft Windows, Desktops, Operating Systems, Software, Hardware
- Software downloads 2001-02-23
- Fixing the fault, fixing the customer
- Jeff Dray finds that it's easy to get caught up in the fix for a problem and forget to focus on the user's other concerns. What should you do when you fix a problem but still have an unhappy customer? by Jeff Dray
- Tags: Customer, Training And Certification, Jeff Dray
- Blog posts 2008-06-15
- What is recommended c:windows size?
- Hi Guys,Long back someone told me saving large files on Desktop effects performance of computer.Is that TRUE? If so WHY?Did you have him tested for drugs!Desktop is a directory, just the same as My Documents. They both reside on the same levels of the root, so if he was right...
- Tags: Desktops, desktop
- Discussion threads 2008-01-23
- Require help desk analysts to make the most of down time
- During this 16-minute podcast, help desk guru Jeff Davis and TechRepublic Section Editor Bill Detwiler explore the issue of help desk time management. Should help desk analysts be allowed to do whatever they want when they're not answering and documenting calls? Or should they be asked to...
- Tags: TechRepublic Inc., Jeff, Help Desk, Call Centers, Podcasts, It Operations, Internet
- Download resources 2006-05-02
- See Windows Home Server and Sonos in action
- on10.net has a new video series called "Show Us Your Tech" where they let Microsoft employees show off the technology they are using in their homes. The first video in the series shows off Jeff Sandquist's Windows Home Server which we covered here, Sonos Digital Music System...
- Tags: Microsoft Windows Home Server, Server, Video, On10.net, Corporate Communications, Microsoft Windows, Marketing, Operating Systems, Software, Shawn Morton
- Blog posts 2007-11-01
- Get some answers on Ubuntu Linux with this review and interview with Jeff Waugh
- Contributor Jaqui Greenlees had a few problems with his attempt to install Ubuntu Linux so he decided to confront one of the developers for some answers. Not all Linux distributions are the same. In fact, each distro has its own personality and presents its own set of...
- Tags: Ubuntu, TechRepublic Inc., Jeff Waugh, Ubuntu Linux, Linux, UNIX, Open Source, Operating Systems, Software
- Download resources 2006-04-28
- Top support tech resources: Best of Jeff Dray
- Jeff Dray has been in the help desk and tech support field for more than 15 years and has shared his experiences and expertise in numerous TechRepublic articles. Here's a sampling of some of his practical, often-droll advice on a variety of tech concerns. Topics include: 10 things to...
- Tags: Network, Tech, Jeff Dray, Help Desk, Call Centers, Networking, It Operations
- Download resources 2007-05-03
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