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- 10 ways to begin a data warehouse project
- What experiences have you had initiating or implementing a data warehouse project? Did you follow a plan similar to this one or were there other areas you needed to address?
- Tags: Business intelligence, Storage, Databases, JodyGilbert
- Discussion threads 2006-10-12
- 10 security problems unique to IT
- Which of these concerns translate into day-to-day security problems facing your organization? Do you have policies and procedures in place to mitigate certain risks without imposing productivity-killing restrictions?9/11?Security is not an area newly arisen in the wake of the 9/11 tragedy. What relevance is 9/11 to IT security?Well (yes ages...
- Tags: 9/11 commission, 9/11, security, 10 things, jeff relkin, JodyGilbert, information technology
- Discussion threads 2006-09-06
- 10 ethical issues confronting IT managers
- Have you become mired in the increasing ethical complexities spawned by technological advances? How would you address the questions raised by the author?Ethical? Relative to where you're stand.OK, The answers,let's do it by the numbers:1) It's to late!--The information flows freely as a waterfall and everyone drinks form it. ...
- Tags: See #1
- Discussion threads 2006-08-16
- 10 ethical issues raised by IT capabilities
- 10 ethical issues raised by IT capabilitiesarticle root10 ethical issues raised by IT capabilitiesAs this article illustrates, ethical concerns associated with ever-expanding IT capabilities generate questions within questions. Do you have a strong opinion on any of the issues raised here? Are you grappling with any ethical dilemmas related to...
- Tags: IT capability, ethics, cio, 10 things, jeff relkin, JodyGilbert, it management, ethical issue, information technology
- Discussion threads 2006-07-06
- 10 ways to effectively estimate and control project costs
- Are you constantly dealing with runaway baseline costs or unplanned expenditures that knock your project budget out of the park? Can you add to this list of recommendations for effectively estimating and controlling costs?
- Tags: JodyGilbert
- Discussion threads 2006-05-31
- Security
- SecurityWhile the article obliquely references security, it REALLY needs to be its own point.Why? Too many IT folks don't understand security at the core level. They think RSA, Kerberos, and biometrics will save them. However, the reality is that they are missing the "soul" of security and...
- Tags: security, it management, cio, 10 things, jeff relkin, competencies, JodyGilbert, competency, information technology
- Discussion threads 2006-05-10
Additional Resources
- 10 essential competencies for IT pros
- This article is also available as a PDF download.By Jeff RelkinEnjoying a successful career as an IT professional hasalways presented a cha
- Tags: competency, information technology
- Technical articles 2006-05-10
- 10 ethical issues raised by IT capabilities
- Technology engenders complexities that go beyond typical questions of what's right or what's fair. Does the capacity to do something justify the act? When new technology creates new capabilities, do the old rules of behavior still apply? Areas such as data access and capture, processing speed, tracking and monitoring, and...
- Tags: Information Technology, Technology, Strategy, Management
- Download resources 2006-07-06
- 10 ways to begin a data warehouse project
- IT departments typically launch data warehouse projects without input from business partners, explaining DW concepts to the uninitiated and building the business case themselves. But what steps should you take once the project is greenlighted?CIO Jeff Relkin examines key aspects of the process, including determining data access controls, deciding on...
- Tags: Data Warehouse, Data Access, Business Intelligence, Storage, Databases, Enterprise Software, Software, Data Management, Hardware
- Download resources 2006-10-12
- 10 security problems unique to IT
- Organizations have plenty of reasons to be concerned about security: conflicting priorities, business environmental factors, information sensitivity, lack of controls on the Internet, ethical lapses, criminal activity, carelessness, and higher levels of connectivity and vulnerability. Although absolute security is unattainable and undesirable, proper security controls seek to reduce risk to...
- Tags: Information Technology, Security
- Download resources 2006-09-06
- 10 ways to effectively estimate and control project costs
- Building a better bottom line is just as important for an IT department as it is for the whole organization at the enterprise level. It involves an understanding of the main drivers of IT costs, aligning IT spending plans with overall business strategy, using financial resources efficiently, viewing IT expenditures...
- Tags: Financial, Information Technology, Strategy, Management
- Download resources 2006-05-31
- 10 essential competencies for IT pros
- If you're serious about becoming a successful, well-rounded IT professional, you need to constantly broaden your skills and knowledge--and in some areas that might surprise you. This list details key competencies that will help advance your career. IT pros need a bewildering and ever-expanding array of cross-functional...
- Tags: Information Technology, Competency, Professional Development, Strategy, Career, Management
- Download resources 2006-05-10
- 10 ways to effectively estimate and control project costs
- Building a better bottom line is just as important for an IT department as it is for the whole organization at the enterprise level. It involves an understanding of the main drivers of IT costs, aligning IT spending plans with overall business strategy, using financial resources efficiently, viewing IT expenditures...
- Tags: Information Technology, IT Investment, IT-spending, Strategy, Management
- Download resources 2006-05-31
- 10 ethical issues confronting IT managers
- Advances in technology, just like advances in any other area of endeavor, can generate societal changes that should cause us to reexamine our behavior. The dynamic nature of civilization means some components of ethical codes that were perfectly appropriate in previous generations may no longer apply. CIO Jeff Relkin...
- Tags: Privacy, Security
- Download resources 2006-08-15
- Miracles take a little time: We do the impossible at once
- Jeff Dray discovers that, although he does his best to meet his customers' expectations, sometimes he can't produce the miracle that they seem to be asking for. by Jeff Dray
- Tags: Smell, Printers, Hardware, Peripherals, Jeff Dray
- Blog posts 2008-09-22
- Seeing the help desk from the other side
- Jeff Dray recently got an insight into the workings of an IT help desk from a completely different point of view. It was fascinating to hear users from other organizations discussing their support team. by Jeff Dray
- Tags: Help Desk, Call Centers, It Operations, Jeff Dray, Patient, Information Technology, Nurse, Strategy, Management
- Blog posts 2008-10-20
- Can you take your customers seriously and laugh about them?
- Is it possible to laugh about your work and do it properly as well? Is it necessary to be totally straight faced about your end users in order to provide the correct level of service? Jeff Dray explores these questions. by Jeff Dray
- Tags: Customer, Jeff Dray, Help Desk, Call Centers, It Operations
- Blog posts 2008-07-07
- Offshoring the help desk
- If you think it is hard to understand people on off-shored support lines, spare a thought for those of us who get to do house calls in the more rural parts of Merry England. Blogger Jeff Dray illustrates how a common language can divide a nation. by Jeff Dray
- Tags: Language, Offshoring, Help Desk, Call Centers, It Operations, Jeff Dray
- Blog posts 2008-12-01
- Fixing computers or fixing people?
- Jeff Dray has been a support specialist for twenty years and has found that even when technical knowledge fails, possessing the right soft skills can help you become a successful help desk analyst. by Jeff Dray
- Tags: Computer, Help Desk, Call Centers, It Operations, Jeff Dray
- Blog posts 2008-10-06
- Resist bad decisions that will waste your client's money
- If you're in a position where you believe a client's time and money is going to be wasted because of mismanagement or micromanagement by another consultant, Jeff Davis offers advice about what you should do. by Jeff Davis
- Tags: Consultant, Leader, Client, Leadership, Management, Jeff Davis
- Blog posts 2008-07-03
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