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- Resist bad decisions that will waste your client's money
- If you're in a position where you believe a client's time and money is going to be wasted because of mismanagement or micromanagement by another consultant, Jeff Davis offers advice about what you should do. by Jeff Davis
- Tags: Consultant, Leader, Client, Leadership, Management, Jeff Davis
- Blog posts 2008-07-03
- 10 obscure Excel tricks that can expedite common chores
- Over the years, each new version of Excel has introduced some nifty features. However, buried within Excel are lots of cool features that too few users have discovered. If you or your users perform certain tasks every time you use Excel, you'll want to make sure you're taking advantage of...
- Tags: Data, Row, Column, Entry, Cell, Ctrl, Figure L, AutoCalculate, Microsoft Excel, Microsoft Office, Office Suites, Software, Jeff Davis
- Blog posts 2008-06-10
- The pressing need for an Office-specific help desk
- Some of you will read the title of this post and think to yourselves, "Ha! We dont have the funds we need to hire enough regular help desk personnel. Theres no way we can afford to hire a bunch of Microsoft Office experts to sit around waiting for people to...
- Tags: Customer Relations, Office, Access, Excel, Word, PowerPoint, Training, Microsoft Office, help desk
- Blog posts 2007-01-09
- 10 obscure Excel tricks that can expedite common chores
- Are you familiar with all the techniques covered here? (Are your Excel users?) What other timesavers would you add to the list?
- Tags: 10 things, ARe, excel, jeff davis, JodyGilbert, Microsoft Excel, software
- Discussion threads 2007-01-05
- 10 obscure Excel tricks that can expedite common chores
- This article is also available as a PDF download.Over the years, each new version of Excel has introducedsome nifty features. However, buried within Excel are lots of cool featuresthat too few users have discovered. If you or your users perform certaintasks every time you use Excel, you'll want to make...
- Tags: cell, column letter, entire worksheet, Jeff Davis, Microsoft Excel, Microsoft Office, Microsoft Word, worksheet
- Technical articles 2007-01-05
- Enough already with arrogant analysts who give the "good ones" a bad name
- You know one thing I love about being a "computer person?" No matter where I go, I usually meet people who like to talk about computers or technology in general.You know one thing I hate about being a "computer person?" Same thing. Everywhere I go, I meet people who...
- Tags: arrogance, computer, computer person, e-mail, IT-person, printer, Uncategorized
- Blog posts 2006-12-05
- Counsel the screamers to turn down the volume
- To paraphrase the Peter Finch character in the 1976 movie "Network," Im mad as heck, and Im not going to take it any more.Growing up in a small town in Indiana, my mom attempted to instill in my siblings and me the now old-fashioned notion of manners. Dont chew...
- Tags: help desk, programmer, telephone, Uncategorized, voice
- Blog posts 2006-11-21
- When QA testing fails, the help desk suffers
- Contrary to what some managers like to think, the Help Desk is not an island. A smart help desk manager doesnt or shouldnt sit around idly waiting for the Software Development teams to release new or upgraded applications. If your team is expected to support users of an...
- Tags: call-center, Customer Relations, help desk, QA, software development, team, Uncategorized
- Blog posts 2006-11-08
- How I lost a Help Desk Customer
- Recently I experienced something I hadn't felt in a long time: utterly humiliated by a dissatisfied customer. If you've ever been tempted to blow off making routine calls to your customers, let my experience be your wake-up call. If you don't call, they won't be your customers forever.How it rolledSome...
- Tags: Bonnie, Customer Relations, help desk, Lucy
- Blog posts 2006-10-25
- How the Help Desk Failed the Enterprise during Disaster Recovery
- Ive recently been consulting for a company that had a minor disaster. At least the disaster was minor in that the corporate building was rendered unusable by an Act of God, but the server room managed to survive without a single drive being lost to heat or uncontrolled shutdown.I had...
- Tags: disaster recovery, help desk, Lesson Learned, printer, telephone
- Blog posts 2006-10-09
- Jeff Kansas Conversation
- blog rootSmart PhonesHas anyone had any luck implementing direct push with WM5?
- Tags: Smart phones, Cellular phones, Handhelds, Jeff Davis
- Discussion threads 2005-12-30
- DOWNLOAD: Check HIPAA compliance with this Excel calculator
- The Health Insurance Portability and Accountability Act HIPAA requires all healthcare organizations using electronic protected health information ePHI, as well as some third-party vendors business associates that handle that information, to comply with federal regulations aimed at protecting the privacy of patient data.We've updated our original "HIPAA risk calculator" from...
- Tags: Bill Detwiler - TechRepublic, calculator, compliance, health care, HIPAA, it management, jeff davis, Microsoft Excel
- Discussion threads 2005-08-18
- Is your storage management process HIPAA compliant?
- If you work in the healthcare or insurance industry, you haveheard about HIPAA, the Health Insurance Portability and Accountability Act. Infact, if you work in any industry whose computer systems store and process datasuch as a patient's medical records number, a Social Security Number, apatient's home address or diagnosis code,...
- Tags: HIPAA, Jeff Davis, Solomon, storage, storage management
- Technical articles 2005-02-09
- Master Word's table of contents feature with styles
- How many ways can you build a table of contents in Word? TechRepublic columnist Jeff Davis presents reader tips and more in this sequel to his crash course.TechRepublic members responded with vigor to "A crash course in building a table of contents in Word." Many readers who had been generating...
- Tags: Word processors, Microsoft Office, Jeff Davis, MicroBrat, TOC, Microsoft Word
- Technical articles 2002-12-17
- Nontechnical people should be barred from selling software
- According to columnist Jeff Davis, the problem with most people who sell software is that they aren't technical enough. Find out why he thinks technically savvy people should be recruited to sell technology.Are you getting tired of picking up the help desk phone and answering the same questions from your...
- Tags: Sales strategy, Sales force management, Jeff Davis, sales, software, sales representative
- Technical articles 2002-12-10
- Get IT Done: Don't cut corners on technical documentation
- Documentation should be as bug-free as an applicationWhen lazy vendors use shortcuts to simplify their documentation processes, everyone—clients, end users, and IT support—suffers. I was unfortunate enough to come across just such a vendor recently, and the results from this vendor’s sloppy work were disastrous. Find out what happened and...
- Tags: Get IT Done, Jeff Davis, client-server, user manual, client/server version
- Technical articles 2002-12-03
- The skills that tomorrow's support techs will need to stay employed
- What the future holds for support careersThanks to advancements in the way computers are built and maintained, I predict that the "corporate PC-repair technician" will soon join "buggy repairman" and "TV repairman" on the endangered species list. Perhaps the biggest reason for a decline in the demand for hardware technicians...
- Tags: Quality, Jeff Davis, certification
- Technical articles 2002-11-26
- Use calculated fields in Access queries and reports
- Calculated fields in Access help you design queries and reports based on values that are subject to change over time. Find out how using calculated fields can enhance the information stored in your tables.In response to "Empower Access users: Teach them to use the Report Wizard" (September 2002), TechRepublic member...
- Tags: Microsoft Office, Databases, Jeff Davis, calculated field, Microsoft Access
- Technical articles 2002-11-19
- Talking Shop: The best of Jeff Davis
- Tools, help, and advice for the help desk professionalWelcome to the third-anniversary issue of my help desk column. I'd like to mark the event by sharing some reader feedback to a few of my favorite weekly columns and by pointing you to some useful tech-support resources available exclusively on TechRepublic.Browsing...
- Tags: Call centers, Jeff Davis, help desk
- Technical articles 2002-11-12
- Get IT Done: How does the help desk fit into the disaster recovery plan?
- What a help desk must do during disaster recoveryWhen a company activates its disaster recovery plan, the IT department’s overall role is to reconstruct the IT infrastructure and restore systems and services to their predisaster state. At first blush, the help desk team’s role in the process may be limited...
- Tags: Call centers, Get IT Done, Jeff Davis, disaster recovery, help desk, disaster recovery plan
- Technical articles 2002-11-05
