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- Generate a list of unique entries in an Excel column
- When you need to get rid of duplicates in a column, Excel's advanced filtering options will do the trick. This quick walk-through shows how it's done. by Jeff Davis
- Tags: Column, List, Microsoft Excel, Microsoft Office, Office Suites, Software, Jeff Davis
- Blog posts 2008-08-05
- Resist bad decisions that will waste your client's money
- If you're in a position where you believe a client's time and money is going to be wasted because of mismanagement or micromanagement by another consultant, Jeff Davis offers advice about what you should do. by Jeff Davis
- Tags: Consultant, Leader, Client, Leadership, Management, Jeff Davis
- Blog posts 2008-07-03
- The pressing need for an Office-specific help desk
- Some of you will read the title of this post and think to yourselves, "Ha! We dont have the funds we need to hire enough regular help desk personnel. Theres no way we can afford to hire a bunch of Microsoft Office experts to sit around waiting for people to...
- Tags: Customer Relations, Office, Access, Excel, Word, PowerPoint, Training, Microsoft Office, help desk
- Blog posts 2007-01-09
- 10 obscure Excel tricks that can expedite common chores
- Are you familiar with all the techniques covered here? (Are your Excel users?) What other timesavers would you add to the list?
- Tags: 10 things, ARe, excel, jeff davis, JodyGilbert, Microsoft Excel, software
- Discussion threads 2007-01-05
- 10 obscure Excel tricks that can expedite common chores
- This article is also available as a PDF download.Over the years, each new version of Excel has introducedsome nifty features. However, buried within Excel are lots of cool featuresthat too few users have discovered. If you or your users perform certaintasks every time you use Excel, you'll want to make...
- Tags: cell, column letter, entire worksheet, Jeff Davis, Microsoft Excel, Microsoft Office, Microsoft Word, worksheet
- Technical articles 2007-01-05
- Enough already with arrogant analysts who give the "good ones" a bad name
- You know one thing I love about being a "computer person?" No matter where I go, I usually meet people who like to talk about computers or technology in general.You know one thing I hate about being a "computer person?" Same thing. Everywhere I go, I meet people who...
- Tags: arrogance, computer, computer person, e-mail, IT-person, printer, Uncategorized
- Blog posts 2006-12-05
- Counsel the screamers to turn down the volume
- To paraphrase the Peter Finch character in the 1976 movie "Network," Im mad as heck, and Im not going to take it any more.Growing up in a small town in Indiana, my mom attempted to instill in my siblings and me the now old-fashioned notion of manners. Dont chew...
- Tags: help desk, programmer, telephone, Uncategorized, voice
- Blog posts 2006-11-21
- When QA testing fails, the help desk suffers
- Contrary to what some managers like to think, the Help Desk is not an island. A smart help desk manager doesnt or shouldnt sit around idly waiting for the Software Development teams to release new or upgraded applications. If your team is expected to support users of an...
- Tags: call-center, Customer Relations, help desk, QA, software development, team, Uncategorized
- Blog posts 2006-11-08
- How I lost a Help Desk Customer
- Recently I experienced something I hadn't felt in a long time: utterly humiliated by a dissatisfied customer. If you've ever been tempted to blow off making routine calls to your customers, let my experience be your wake-up call. If you don't call, they won't be your customers forever.How it rolledSome...
- Tags: Bonnie, Customer Relations, help desk, Lucy
- Blog posts 2006-10-25
- How the Help Desk Failed the Enterprise during Disaster Recovery
- Ive recently been consulting for a company that had a minor disaster. At least the disaster was minor in that the corporate building was rendered unusable by an Act of God, but the server room managed to survive without a single drive being lost to heat or uncontrolled shutdown.I had...
- Tags: disaster recovery, help desk, Lesson Learned, printer, telephone
- Blog posts 2006-10-09
- Jeff Kansas Conversation
- blog rootSmart PhonesHas anyone had any luck implementing direct push with WM5?
- Tags: Smart phones, Cellular phones, Handhelds, Jeff Davis
- Discussion threads 2005-12-30
- DOWNLOAD: Check HIPAA compliance with this Excel calculator
- The Health Insurance Portability and Accountability Act HIPAA requires all healthcare organizations using electronic protected health information ePHI, as well as some third-party vendors business associates that handle that information, to comply with federal regulations aimed at protecting the privacy of patient data.We've updated our original "HIPAA risk calculator" from...
- Tags: Bill Detwiler - TechRepublic, calculator, compliance, health care, HIPAA, it management, jeff davis, Microsoft Excel
- Discussion threads 2005-08-18
- Is your storage management process HIPAA compliant?
- If you work in the healthcare or insurance industry, you haveheard about HIPAA, the Health Insurance Portability and Accountability Act. Infact, if you work in any industry whose computer systems store and process datasuch as a patient's medical records number, a Social Security Number, apatient's home address or diagnosis code,...
- Tags: HIPAA, Jeff Davis, Solomon, storage, storage management
- Technical articles 2005-02-09
- Members disagree on managing time between help desk calls
- When TechRepublic member Jammer sought advice on how to manage his help desk, other TechRepublic members responded in more than 170 posts with advice that was sometimes sage and sometimes salty, and not everyone agreed on the best course of action.Here's the issue raised in a recent column: Should help...
- Tags: Call centers, Jammer, help desk
- Technical articles 2003-07-15
- XML support for Excel 2002 provides new data-sharing opportunities
- XML is among the most popular standards for displaying data on the Web and sharing data between applications. In fact, it’s possible XML will replace fixed-length and delimited text as the “vanilla” data format of choice. Why? It’s human-friendly onscreen, and it’s database-friendly when it comes to spreadsheet, database, and...
- Tags: Jeff Davis, Microsoft Excel, Microsoft Excel 2002, XML
- Technical articles 2003-07-15
- Keeping the lines open when disaster hits the call center
- How would you provide call center support if the corporate headquarters building were suddenly off-limits for an extended period of time? That’s one of the questions call center managers have to answer when writing disaster recovery plans. If you don’t have such a plan in place, here are a few...
- Tags: disaster recovery, Jeff Davis, telephone
- Technical articles 2003-07-08
- Build Your Skills: Save time with improved reviewing tools in Word 2002
- If you work in an environment where several people need to review the same copy of a Word document, you know that tracking everyone’s changes and accepting or rejecting them can be pretty tricky. In Word 97 and Word 2000, you had to work pretty hard to decipher who made...
- Tags: Jeff Davis, Microsoft Word, Microsoft Word 2002, tool
- Technical articles 2003-07-08
- Write your help desk's mission statement to raise team awareness
- Why does your help desk exist? If the first four words out of your mouth aren't "Our mission statement is…" it's time for you to get out a pad of paper and a pencil and start scribbling. If you've been putting off writing a mission statement for your technical support...
- Tags: help desk, Jeff Davis, mission statement, team
- Technical articles 2003-06-24
- Step-By-Step: Mail merge is easy with Word 2002's new templates
- Smart Word users know they don’t have to create every document from scratch—at least not when they can open and customize one of Word’s built-in templates for common document types. If you’ve upgraded to Word 2002, you’ll want to be sure to take advantage of the new templates available in...
- Tags: Word processors, Microsoft Office, Microsoft Word
- Technical articles 2003-07-01
- Establish policies for communicating bad news to users
- When you work in tech support, you get to deliver a lot of good news. It's fun to report things like, "I successfully restored that file for you!" and "I gave you access to the folder as you requested."People don't ask how you did something when the news is good.Unfortunately,...
- Tags: backup, bad new, Jeff Davis
- Technical articles 2003-07-01
Smartphones
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Last year, many businesses deferred the purchase of new laptops in favor of smartphones, and why not? Offering phone, calendar, email, IM and Web access, they're arguably the most practical business tools. Check out the latest CNET Reviews of Blackberry devices for all the knowledge you need to make an intelligent choice.
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