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TechRepublic Resources
- Disconnected no more: Wi-Fi when you fly
- Aircell, a provider of airborne communications, based in Itasca, Illinois, will be rolling out their new in-flight broadband offering on domestic flights in the next couple of months. Yes, mobile broadband while in flight. Aircell will cover the U.S., delivering mobile broadband service on an exclusive 3-MHz air-to-ground ATG frequency...
- Tags: Mobile, Broadband, Aircraft, Wi-Fi, Mobile Broadband, Aircell Network, Internet, Aerospace & Defense, Broadband Internet, Advertising & Promotion, Network Technology, Telecommunications, Manufacturing, Marketing, Networking, Jeff Cerny
- Blog posts 2008-04-15
- Use wiki-based runbook automation to promote a collaborative capture of best practices
- The technology analyst firm Gartner recently predicted that half of the companies in the US will have wikis in one form or another by the end of next year. Wikis are fast and dynamic and particularly useful in developing a consensus over a broad user group. They are optimized when...
- Tags: Team, Best Practice, Tool, Automation, Wiki, Online Communications, Jeff Cerny
- Blog posts 2008-03-28
- 12 questions with Sharon Taylor, Chief Architect of ITIL V3
- Sharon Taylor worked on earlier versions of the Information Technology Infrastructure Library in the 1990s and has now accepted the key role in creating version 3 released in May of 2007. She is also the author of the recently-released book, "The Official Introduction of the ITIL Service Lifecycle," and president...
- Tags: Practice, Version, Industry, ITIL, Process Improvement, It Services, Quality, Business Operations, Jeff Cerny
- Blog posts 2008-01-07
Additional Resources
- Can you take your customers seriously and laugh about them?
- Is it possible to laugh about your work and do it properly as well? Is it necessary to be totally straight faced about your end users in order to provide the correct level of service? Jeff Dray explores these questions. by Jeff Dray
- Tags: Customer, Jeff Dray, Help Desk, Call Centers, It Operations
- Blog posts 2008-07-07
- Resist bad decisions that will waste your client's money
- If you're in a position where you believe a client's time and money is going to be wasted because of mismanagement or micromanagement by another consultant, Jeff Davis offers advice about what you should do. by Jeff Davis
- Tags: Consultant, Leader, Client, Leadership, Management, Jeff Davis
- Blog posts 2008-07-03
- Take advantage of wireless connections on the road
- This sample chapter, taken from Jeff Duntemann's Wi-Fi Guide, Second Edition, discusses how Wi-Fiworks and how to locate and use hotspots on the road. Learn how Wi-Fi works and how you can take advantage of wireless connections away from home.This sample chapter from the Jeff Duntemann's Wi-Fi...
- Tags: Chapter, Wireless LANs, Wi-Fi, Wireless
- Book chapters 2005-10-21
- Fixing the fault, fixing the customer
- Jeff Dray finds that it's easy to get caught up in the fix for a problem and forget to focus on the user's other concerns. What should you do when you fix a problem but still have an unhappy customer? by Jeff Dray
- Tags: Customer, Training And Certification, Jeff Dray
- Blog posts 2008-06-15
- Ask these questions before hiring a project management consultant
- Hiring a project management consultant can be risky business if you haven't fully determined your company's needs. Two CIOs share some questions you should ask both your company and potential consultants to help you find the right person for the job.With IT consulting firms rapidly switching identities and specialties to...
- Tags: Tools & Techniques, Strategy, Recruitment & Selection, Beth Blakely, project management, hiring
- Technical articles 2001-10-10
- Require help desk analysts to make the most of down time
- During this 16-minute podcast, help desk guru Jeff Davis and TechRepublic Section Editor Bill Detwiler explore the issue of help desk time management. Should help desk analysts be allowed to do whatever they want when they're not answering and documenting calls? Or should they be asked to...
- Tags: TechRepublic Inc., Jeff, Help Desk, Call Centers, It Operations
- Download resources 2006-05-02
- See Windows Home Server and Sonos in action
- on10.net has a new video series called "Show Us Your Tech" where they let Microsoft employees show off the technology they are using in their homes. The first video in the series shows off Jeff Sandquist's Windows Home Server which we covered here, Sonos Digital Music System...
- Tags: Microsoft Windows Home Server, Server, Video, On10.net, Corporate Communications, Microsoft Windows, Marketing, Operating Systems, Software, Shawn Morton
- Blog posts 2007-11-01
- Get some answers on Ubuntu Linux with this review and interview with Jeff Waugh
- Contributor Jaqui Greenlees had a few problems with his attempt to install Ubuntu Linux so he decided to confront one of the developers for some answers. Not all Linux distributions are the same. In fact, each distro has its own personality and presents its own set of...
- Tags: Ubuntu, TechRepublic Inc., Jeff Waugh, Ubuntu Linux, Linux, UNIX, Open Source, Operating Systems, Software
- Download resources 2006-04-28
- Top support tech resources: Best of Jeff Dray
- Jeff Dray has been in the help desk and tech support field for more than 15 years and has shared his experiences and expertise in numerous TechRepublic articles. Here's a sampling of some of his practical, often-droll advice on a variety of tech concerns. Topics include: 10 things to...
- Tags: Network, Tech, Jeff Dray, Help Desk, Call Centers, Networking, It Operations
- Download resources 2007-05-03
- Take advantage of wireless connections on the road
- Learn how Wi-Fi works and how you can take advantage of wireless connections away from home.This sample chapter from the Jeff Duntemann's Wi-Fi Guide, Second Edition discusses some Wi-Fi points to keep in mind when networking on the road. The chapter covers the following topics:Finding Public HotspotsHotspot Networks and AggregatorsConnection...
- Tags: HotSpot, Jeff Duntemann, networking, Wi-Fi, Wi-Fi Guide, wireless, wireless connection
- Download resources 2005-10-21
- CEO Jeff Dirks says SchemaLogic helps organizations manage their information
- As a news editor, I try to keep my finger on the pulse of technology that can help organizations do their work better, faster, or cheaper. I had an opportunity to catch up with Jeff Dirks, the CEO of SchemaLogic, to find out how his company is competing on these...
- Tags: Tagging, Information, Vocabulary, SchemaLogic, Podcasts, Web Technology, Internet, Sonja Thompson
- Blog posts 2007-12-19
- Deploying Microsoft Office Live Communications Server 2003
- This Support WebCast will discuss deploying Microsoft Office Live Communications Server 2003. The session will provide an introduction to requirements, server roles, installation mechanisms, and the different types of topologies that Live Communications Server 2003 can be deployed in. This is a Level 200 session that will be presented by...
- Tags: Microsoft Office Live Communications Server 2003, Microsoft Office Live, Microsoft Office Live Communications Server, Microsoft Corp., Jeff Bryant, Microsoft Windows, Microsoft Office, Microsoft Windows Server 2003, Servers, Operating Systems, Software, Office Suites, Hardware
- Webcasts
- Require help desk analysts to make the most of down time
- Should help desk analysts be allowed to do whatever they want when they're not answering and documenting calls? Or should they be asked to perform other duties between calls? Is too much down time a sign the help desk is overstaffed? There's been some fervent debate and...
- Tags: Jeff, Help Desk, Call Centers, It Operations, Bill Detwiler
- Blog posts 2008-04-25
- Podcast: Take the pain out of IT compliance
- Complying with government regulations such as Sarbanes-Oxley Act SOX and Health Insurance Portability and Accountability Act HIPAA has been a daunting task for IT departments, soaking up huge amounts of time and resources. During this 16-minute podcast, IT consultant Jeff Davis and Bill Detwiler, TechRepublic Section Editor, examine how IT...
- Tags: TechRepublic Inc., Information Technology, Compliance, Podcasts, Regulatory Compliance, Hipaa, Sarbanes-Oxley, Regulations, Strategy, Internet, Human Resources, Policies And Procedures, Healthcare, Government, Financial Accounting, Finance, Management
- Download resources 2006-05-31
- Stimulate your senses with multi-touch screen interface technology
- I was checking out a news story this morning about the Technology, Entertainment, and Design conference in Monterey, CA, and I came across some wicked multi-touch screen interface technology developed by Jeff Han as seen in the video above. When I clicked through to Jeff Han's Web site, I found several other...
- Tags: Video, Corporate Communications, Marketing, Sonja Thompson
- Blog posts 2007-03-08
- Take the pain out of IT compliance
- Complying with government regulations, such as the Sarbanes-Oxley ActSOX and Health Insurance Portability and the Accountability ActHIPAA, has been a daunting task for IT departments, soaking up hugeamounts of time and resources.I recorded a great podcast with ITconsultant Jeff Davis on this subject. During the 16-minute podcast, he and I...
- Tags: information technology, IT-departments, podcast
- Blog posts 2006-06-01
- Jeff Kansas Conversation
- blog rootSmart PhonesHas anyone had any luck implementing direct push with WM5?
- Tags: Smart phones, Cellular phones, Handhelds, Jeff Davis
- Discussion threads 2005-12-30
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