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TechRepublic Resources
- Deploying Microsoft Office Live Communications Server 2003
- This Support WebCast will discuss deploying Microsoft Office Live Communications Server 2003. The session will provide an introduction to requirements, server roles, installation mechanisms, and the different types of topologies that Live Communications Server 2003 can be deployed in. This is a Level 200 session that will be presented by...
- Tags: Microsoft Office Live Communications Server 2003, Microsoft Office Live, Microsoft Office Live Communications Server, Microsoft Corp., Jeff Bryant, Microsoft Windows, Microsoft Office, Microsoft Windows Server 2003, Servers, Operating Systems, Software, Office Suites, Hardware
- Webcasts
Additional Resources
- Microsoft Online Services Customer Story: Bryant University
- Bryant University heard from many alumni that they wanted to keep using the same Microsoft Exchange Server-based messaging solution that they had used on campus. Unfortunately, maintaining this service for graduates wasn't economically feasible for the university. Bryant students and faculty unanimously chose Microsoft Live@edu, a free, Microsoft-hosted messaging and...
- Tags: Messaging, Microsoft Corp., Groupware, E-mail Servers, Enterprise Software, Software
- Case studies 2008-02-02
- Bryant University Enhances Learning and Student Career Opportunities With Converged Network and Cisco IP Communications
- Bryant University is a student-centered college that offers undergraduate and graduate degrees in business, liberal arts, and information technology. The University wanted to implement technologies that would help enable them to provide users with better service for roughly the same cost as a traditional phone system. The university also had...
- Tags: Converged Network, Network, Career, IP, Cisco Systems Inc., Bryant University
- Case studies
- Bryant University Deploys Cisco IPICS to Enable Campus and Town Agencies to Collaborate Using Disparate Radio Systems as Well as IP Phones and PCs
- Bryant University is a private undergraduate and graduate school with more than 3600 full-time and part-time students. The radio systems - which include UHF and 800 MHz Push-To-Talk PTT systems - operate at different frequencies, which ordinarily do not interoperate. Therefore, someone using one system could not communicate directly with...
- Tags: Phone, IP Phone, PC, Agency, Radio, IP, Cisco Systems Inc., Bryant University, Advertising & Promotion, Marketing
- Case studies 2006-09-01
- Can you take your customers seriously and laugh about them?
- Is it possible to laugh about your work and do it properly as well? Is it necessary to be totally straight faced about your end users in order to provide the correct level of service? Jeff Dray explores these questions. by Jeff Dray
- Tags: Customer, Jeff Dray, Help Desk, Call Centers, It Operations
- Blog posts 2008-07-07
- McGill English Dictionary of Rhyme with VersePerfect (zip)
- Rhyming dictionary and verse editor for songwriters used by over one-hundred thousand people from over 100 countries. Created by American author Bryant McGill, Adam Markowitz, Jim Karol, Chantelle Paige, Bobbi Billard and Jeff Kozlowski. This essential reference now ships with VersePerfect, a powerful cutting-edge editor for songwriters, poets, rappers, MySpace...
- Tags: Editor, Songwriter, Process Improvement, Quality, Business Operations
- Software downloads 2007-04-04
- Resist bad decisions that will waste your client's money
- If you're in a position where you believe a client's time and money is going to be wasted because of mismanagement or micromanagement by another consultant, Jeff Davis offers advice about what you should do. by Jeff Davis
- Tags: Consultant, Leader, Client, Leadership, Management, Jeff Davis
- Blog posts 2008-07-03
- Take advantage of wireless connections on the road
- This sample chapter, taken from Jeff Duntemann's Wi-Fi Guide, Second Edition, discusses how Wi-Fiworks and how to locate and use hotspots on the road. Learn how Wi-Fi works and how you can take advantage of wireless connections away from home.This sample chapter from the Jeff Duntemann's Wi-Fi...
- Tags: Chapter, Wireless LANs, Wi-Fi, Wireless
- Book chapters 2005-10-21
- Fixing the fault, fixing the customer
- Jeff Dray finds that it's easy to get caught up in the fix for a problem and forget to focus on the user's other concerns. What should you do when you fix a problem but still have an unhappy customer? by Jeff Dray
- Tags: Customer, Training And Certification, Jeff Dray
- Blog posts 2008-06-15
- Require help desk analysts to make the most of down time
- During this 16-minute podcast, help desk guru Jeff Davis and TechRepublic Section Editor Bill Detwiler explore the issue of help desk time management. Should help desk analysts be allowed to do whatever they want when they're not answering and documenting calls? Or should they be asked to...
- Tags: TechRepublic Inc., Jeff, Help Desk, Call Centers, It Operations
- Download resources 2006-05-02
- See Windows Home Server and Sonos in action
- on10.net has a new video series called "Show Us Your Tech" where they let Microsoft employees show off the technology they are using in their homes. The first video in the series shows off Jeff Sandquist's Windows Home Server which we covered here, Sonos Digital Music System...
- Tags: Microsoft Windows Home Server, Server, Video, On10.net, Corporate Communications, Microsoft Windows, Marketing, Operating Systems, Software, Shawn Morton
- Blog posts 2007-11-01
- Get some answers on Ubuntu Linux with this review and interview with Jeff Waugh
- Contributor Jaqui Greenlees had a few problems with his attempt to install Ubuntu Linux so he decided to confront one of the developers for some answers. Not all Linux distributions are the same. In fact, each distro has its own personality and presents its own set of...
- Tags: Ubuntu, TechRepublic Inc., Jeff Waugh, Ubuntu Linux, Linux, UNIX, Open Source, Operating Systems, Software
- Download resources 2006-04-28
- Top support tech resources: Best of Jeff Dray
- Jeff Dray has been in the help desk and tech support field for more than 15 years and has shared his experiences and expertise in numerous TechRepublic articles. Here's a sampling of some of his practical, often-droll advice on a variety of tech concerns. Topics include: 10 things to...
- Tags: Network, Tech, Jeff Dray, Help Desk, Call Centers, Networking, It Operations
- Download resources 2007-05-03
- Take advantage of wireless connections on the road
- Learn how Wi-Fi works and how you can take advantage of wireless connections away from home.This sample chapter from the Jeff Duntemann's Wi-Fi Guide, Second Edition discusses some Wi-Fi points to keep in mind when networking on the road. The chapter covers the following topics:Finding Public HotspotsHotspot Networks and AggregatorsConnection...
- Tags: HotSpot, Jeff Duntemann, networking, Wi-Fi, Wi-Fi Guide, wireless, wireless connection
- Download resources 2005-10-21
- CEO Jeff Dirks says SchemaLogic helps organizations manage their information
- As a news editor, I try to keep my finger on the pulse of technology that can help organizations do their work better, faster, or cheaper. I had an opportunity to catch up with Jeff Dirks, the CEO of SchemaLogic, to find out how his company is competing on these...
- Tags: Tagging, Information, Vocabulary, SchemaLogic, Podcasts, Web Technology, Internet, Sonja Thompson
- Blog posts 2007-12-19
- Interview with Bryant Tong: Full service providers take good care of your business
- Too small to afford a CFO? Maybe you don't need one. ReSourcePhoenix.com provides outsourcing in all the areas that fall under a CFO's duties. Bryant Tong, COO of ResourcePhoenix.com, explains their corporate solutions in an interview.If you think that an ASP will solve all of your business process challenges, think...
- Tags: Operational planning, Scripting languages, Matthew Osborn, Microsoft ASP, ReSourcePhoenix.com, FSP, business process
- Technical articles 2000-01-28
- Require help desk analysts to make the most of down time
- Should help desk analysts be allowed to do whatever they want when they're not answering and documenting calls? Or should they be asked to perform other duties between calls? Is too much down time a sign the help desk is overstaffed? There's been some fervent debate and...
- Tags: Jeff, Help Desk, Call Centers, It Operations, Bill Detwiler
- Blog posts 2008-04-25
- Create an IM policy using this template
- As enterprises formally adopt IM applications, creating a user policy stipulating proper use and outlining IT support can help prevent headaches down the road. Download this IM policy template and customize it to fit your enterprise's needs.There is no denying that instant messaging is saturating today’s corporate environments—most recent research...
- Tags: Instant messaging, Judith N. Mottl, IM, Mitch Bryant, IM Policy, Kintec
- Technical articles 2002-05-24
- Download our tech policy and checklist templates to ensure smooth integration
- You must address numerous issues and take several steps before you decide on implementing a new technology. One step is establishing a new technology purchase guideline policy.To help you get started on this vital documentation, TechRepublic offers a downloadable policy template that lists vital dos and don’ts. For example, all...
- Tags: SECURITY, Judith N. Mottl, checklist
- Technical articles 2003-01-27
- Podcast: Take the pain out of IT compliance
- Complying with government regulations such as Sarbanes-Oxley Act SOX and Health Insurance Portability and Accountability Act HIPAA has been a daunting task for IT departments, soaking up huge amounts of time and resources. During this 16-minute podcast, IT consultant Jeff Davis and Bill Detwiler, TechRepublic Section Editor, examine how IT...
- Tags: TechRepublic Inc., Information Technology, Compliance, Podcasts, Regulatory Compliance, Hipaa, Sarbanes-Oxley, Regulations, Strategy, Internet, Human Resources, Policies And Procedures, Healthcare, Government, Financial Accounting, Finance, Management
- Download resources 2006-05-31
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