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- Where to find what to track?
- I'm tasked with researching what information is considered best to track for a help desk. I know that tracking information is vital to measuring performance and improvement, but what information (for a helpdesk/service desk) is considered industry standard/best practices to track?I'm hoping to find white papers, books, any resources that...
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- Discussion threads 2006-07-26
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Storage Virtualization
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In virtual environments, storage matters. It influences everything from application availability and disaster readiness to power consumption and TCO. Bottom line: Don’t defeat the purpose of your consolidation by skimping on storage.
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