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Where to find what to track?: I'm tasked with researching what information is considered best to track for a help desk. I know that tracking information is vital to measuring performance and improvement, but what information (for a helpdesk/service desk) is considered industry standard/best practices to track?I'm hoping to find white papers, books, any resources that...; Tags: jdrichardson@...; Discussion threads 2006-07-26

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Microsoft Access Intermediate Skills: This Microsoft Access - Intermediate Skills presentation provides a preformatted presentation for helping staff better leverage the database applicati ...; Buy Now

Windows XP Network Troubleshooting Power Checklist: Windows XP is pretty easy to connect to a network. Sometimes, however, things just go awry. That's when you need a strategy. This power checklist walks you through how to figure out what's wrong with Windows XP networking and how to get it fixed.; Buy Now

Storage Virtualization

In virtual environments, storage matters. It influences everything from application availability and disaster readiness to power consumption and TCO. Bottom line: Don’t defeat the purpose of your consolidation by skimping on storage.
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