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Service Desk Call Categories: I am implementing my 3rd Service Desk each one has been from a seperate vendor. I am trying to convince my client of a way of call categorisation and priorities that i have determined. This has led me to maybe question my categorisations and priorities. Would anyone be willing to...; Tags: categorisation, jb9_2000@..., service desk, call logging categories, software, it management, project management, helpdesk, e-mail; Discussion threads 2007-02-28

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