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- Not your ordinary job: IT at the track
- Career got you down? Do you love IT but think there has tobe more to your work life than fighting spam and spyware? Just to give you a peekinto what else is out there in your chosen profession, from time to time TechRepublicwill feature interviews with IT folks who work...
- Tags: Churchill Downs, CRM, information technology, Jay Rollins, job, Toni Bowers
- Technical articles 2005-06-20
- How to prioritize your organization's projects
- Here are some tips for how to successfully prioritize your organization's projects with management. I also include a sample PowerPoint presentation you can use to communicate your concepts. by Jay Rollins
- Tags: Project, Organization, Microsoft Office, Office Suites, Software, Jay Rollins, Business Benefit, Financial Accounting, Finance
- Blog posts 2008-10-16
- Finding time to understand new technologies
- IT managers weigh in on what they see as the issues that currently need attention in small and mid-size businesses. They reinforce the assumption that IT leaders need to make time to focus on the bigger picture. by Jay Rollins
- Tags: Small And Medium Enterprise, Information Technology, Small And Medium Business, Smb/Sme, Jay Rollins
- Blog posts 2008-09-17
- Expectation setting is key to improving the perception of IT
- Communication and expectation setting is one of the easiest ways to improve the perception of IT within an organization. by Jay Rollins
- Tags: Expectation, Information Technology, Perception, Strategy, Management, Jay Rollins, Phone, Remote Site
- Blog posts 2008-11-05
- Creating an IT Strategy: Information gathering
- When creating an IT strategy there are a few rules of thumb that will help, but the course you take is usually dependent upon the industry you are in. by Jay Rollins
- Tags: Information Technology, Strategy, Management, Jay Rollins
- Blog posts 2008-10-09
- Creating an IT strategy: Presenting to the executive team
- This is part 2 in how to create your IT strategy. In this part, Jay Rollins talks about how to present IT information to the executive team. by Jay Rollins
- Tags: Team, Information Technology, Goal, Executive Team, R&D Initiative, Strategy, Management, Jay Rollins
- Blog posts 2008-10-10
- Turning vendors into partners, part 1
- In this blog, Jay Rollins offers some real-life examples of how you can save your company money by reviewing the vendors it works with. by Jay Rollins
- Tags: Vendor, Service Level Management, Telephony, Telecommunications, It Operations, It service Management, Networking, Jay Rollins
- Blog posts 2008-10-01
- Why you should centralize your IT projects
- There are several reasons to centralize IT projects in your organization. In this blog, I'll take about what those reasons are. by Jay Rollins
- Tags: Information Technology, Strategy, Management, Jay Rollins
- Blog posts 2008-10-14
- Understand and measure the lifetime value of your customers
- The challenge of customer lifetime value is getting all of the customer interactions in one place so you can truly understand their costs and benefits. by Jay Rollins
- Tags: Product, Customer, Sarah, Bill, Jane, Acme Widget Co., Service Plan, Transaction Cost, Customer Acquisition Cost, Web Technology, E-mail, Operational Accounting, Web Site Development, Call Centers, Online Communications, Finance, Internet, It Operations, Jay Rollins
- Blog posts 2008-11-25
- People management tips for the IT manager
- Your staff is truly the most important asset you have to manage to make your IT organization successful. Here are some tips from an experienced IT manager on how to make the most of your people. by Jay Rollins
- Tags: IT Manager, Asset Management, Strategy, Operational Planning, Business Operations, Management, Jay Rollins, Incentive, Team, Information Technology, Training, Team Management
- Blog posts 2008-10-23
- Reverse the help desk as a cost center perception
- The help desk is typically the poster child for IT being labeled as a cost center. Here is a way to turn that perception around. by Jay Rollins
- Tags: Ticket, Help Desk, Printers, Call Centers, It Operations, Hardware, Peripherals, Jay Rollins
- Blog posts 2008-09-18
- Techno Messes
- Here are some tips for what to include in your IT policies regarding Smartphones and laptops. by Jay Rollins
- Tags: Smartphone, Cellular Phones, Handhelds, Notebooks, Consumer Electronics, Personal Technology, Hardware, Notebooks & Tablets, Jay Rollins, Apple iPhone, Mobile, Information Technology, Palm Treo, RIM BlackBerry, Laptop Computer, User Productivity Gain, E-mail, Smart Phones, Strategy, Online Communications, Management
- Blog posts 2008-10-27
- Poor partner practices can come back to bite you
- The long-term effects of trying to save the company a few bucks in a shady manner can backfire against a project manager in a big way. by Jay Rollins
- Tags: Project Manager, Buck, Jay Rollins, Partner, Team Management, Telecom & Utilities, Telephony, Management, Networking
- Blog posts 2008-11-04
- Security tips for small businesses
- There are some low-hanging fruit when it comes to security that, when implemented, can make your life a little easier. But with the limited funds available to smaller IT organizations, here are some tips for getting the biggest bang for the buck. by Jay Rollins
- Tags: Risk, Network, Information Technology, Data, Small Business, Security Game, SLE, Exposure Factor, Security, Networking, Jay Rollins
- Blog posts 2008-10-03
- Use this presentation to plot your organization's projects
- Classifying your projects will help you ensure that they're aligned with your company's business goals. Jay Rollins classifies projects as infrastructure, transactional, informational, or strategic -- a system that can help you balance your project portfolio so that it reflects your company's risk tolerance.This PowerPoint presentation will help you plot...
- Tags: Project, Jay Rollins, Blogging, Microsoft Office, Internet, Office Suites, Software
- Download resources 2008-10-15
- The Stimulus Package and its impact on healthcare IT
- Jay Rollins talks about the implications for IT that Electronic Medical Records could have and why the concept of Personal Medical Records may be better. by Jay Rollins
- Tags: Information Technology, Electronic Health Record, Health Care, E-health, Healthcare, Vertical Industries, Benefits, Enterprise Software, Software, Human Resources, Jay Rollins
- Blog posts 2009-02-27
- How to create a project management group in your organization
- Here's everything you need to know to set up a project management group in your organization. I have included links to several free tools--spreadsheet, sample business case document, and PowerPoint slides--to help you. by Jay Rollins
- Tags: Project Management, Tools & Techniques, Productivity, Strategy, It Operations, It service Management, Management, Jay Rollins, Business Case, Project, Information Technology
- Blog posts 2008-10-17
- Can telecommuting work?
- With gas prices at record highs, telecommuting is being attempted again and again by companies across the country and around the globe. But is it something that small and mid-size enterprises should attempt? Here are some thoughts. by Jay Rollins
- Tags: Team, Customer Service Representative, Small And Medium Enterprise, Knowledge Worker, Call-center, Information Technology, Tool, Telecommuting, Productivity, Smb/Sme, Call Centers, Team Management, Customer Relationship Management (CRM), Human Resources, Workforce Management, It Operations, Management, Enterprise Software, Software, Jay Rollins
- Blog posts 2008-09-19
- IT leader Jay Rollins: IT needs to quit 'chucking things over the wall'
- Jay Rollins is the former Vice President of IT for Churchill Downs. Learn how Jay got into IT, the career path he took to CIO, the most important lesson he has to share with other IT leaders, and what he's doing now. by Jason Hiner
- Tags: information technology, leader, wall, jay rollins, podcasts, strategy, internet, management, jason hiner
- Blog posts 2008-07-30
- CRM via snail mail: Things IT needs to look for
- The key to good one-to-one marketing via the postal system or post card sign-ups is linking the outbound campaign data with the inbound data captures. by Jay Rollins
- Tags: Data Capture, Information Technology, Data, CRM, Marketing Research, Marketing, Jay Rollins
- Blog posts 2008-12-10
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