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- missing link
- Where is the "Call-tracking software evaluation toolkit" mentioned and linked in Janice Ward's 10 April 2003 article "Evaluate help desk call-tracking software with these criteria"?The link (which doesn't work) is to the following: r00320030408jnw01We're looking for new Call-tracking software and I'd really like to see this.
- Tags: Call-tracking, chris.bucci@..., software
- Discussion threads 2007-02-06
- HELP!! ExpErT adVice!! what are the reasons why connection turns ON and OFF
- Hi Janice here, my network server is ok. It shows connected with a 54.0 Mbps speed and that my signal is excellent but i still experience error in sending mails because im not connected on the internet. Either wireless and LAN, both have the same problem. We just added 6...
- Tags: WIRELESS, Wi-Fi, NETWORKING, janice.tumbangan@...
- Discussion threads 2007-08-14
- Webcast: The Value of Enterprise Search
- This on-demand Webcast provides an overview of Coveo Enterprise Search 4.0 (CES 4) and Coveo Enterprise Search for SharePoint 4.0 (CESS 4). Loretta Jones, Director of Marketing for Coveo, explains how her company differentiates its products from other search solutions, and Janice Thorne, SharePoint Administrator for...
- Tags: Enterprise Search, Webcast, Coveo Solutions Inc., Search, Groupware, Digital Media, Enterprise Software, Software, Consumer Electronics, Personal Technology
- Webcasts
- Create your own end-user training program with this IT pro's advice
- Is your organization in dire need of an end-user training program? Find out how one IT pro recognized such a need in her organization and what she did about it.Effective end-user training can reduce calls for service, improve overall end-user confidence in IT, and enhance the IT department’s image within...
- Tags: Workforce management, Bill Detwiler, Janice Ward, end-user training program, training, training program, information technology
- Technical articles 2001-07-26
- Real ID Act receives criticism and support
- Senator Patrick Leahy (D-Vt.), the Department of Homeland Security, and a growing list of states openly oppose the Real ID Act because of privacy and security concerns. Groups that support the Real ID Act include national security aficionados, businesses that sell compliance technology to motor vehicle departments, and anti-immigration advocates....
- Tags: ID Card, Real ID Act, Sonja Thompson
- Blog posts 2007-05-09
- Symantec launches NIS and NAV 2008
- In case you missed it, Symantec Corporation has just announced today the launch of Norton Internet Security 2008 as well as the Norton AntiVirus. Says Janice Chaffin, Group President, Consumer Business Unit, Symantec, "Our 2008 products bring valuable new protection technologies to block threats before they get...
- Tags: Symantec Corp., Norton Co., Norton Internet Security, Norton AntiVirus 2008, Rootkits, Security, Viruses And Worms, Spyware, Adware & Malware, Paul Mah
- Blog posts 2007-08-28
- Pivotpoint?s Janice Pearce explains practical ERP implementation
- Pivotpoint's Janice Pearce outlines the five phases of an ERP implementation and details a strategy that even resources-strained IT shops can adopt.Don’t want to get burned when implementing an Enterprise Resource Planning ERP system? Janice Pearce, Pivotpoint's vice president of market development, outlines how resource-constrained IT shops can meet the...
- Tags: Enterprise resource planning (ERP), Enterprise software, Matthew Osborn, ERP, Pivotpoint, Pivotpoint?s Janice Pearce
- Technical articles 2000-01-07
- CIO develops career out of necessity
- As a young woman, Janice Martinez thought wife and mother would be her roles in life. Fate and hard work, however, led her to develop a successful technical career as a contract CIO for dot coms. Read her personal account of her unexpected transition.As a young woman, Janice Martinez wanted...
- Tags: Professional development, Beth Blakely, Janice Martinez, career
- Technical articles 2001-10-17
- DOWNLOAD: Project management software reviews
- Microsoft Project many be the benchmark in project management software, but you can find effective open source and shareware applications. We recently reviewed four Project alternatives (GanttPV, Open Workbench, Plan for Windows, and Project-XL) that project managers should carefully consider before purchasing Microsoft Project.Use the following links to download each...
- Tags: Bill Detwiler - TechRepublic, dotProject, download, it management, Microsoft Corp., Microsoft Project, open source, project management, shareware, software
- Discussion threads 2005-04-15
- A proven technique in identifying user issues
- The questions support techs should ask when trying to solve user issuesWhen training new help desk analysts, I teach techniques for identifying the user’s problem and logging the appropriate information in our call-tracking system. One technique I find particularly effective is outlined by Randal S. Pearson is his book Effective...
- Tags: PRODUCTIVITY, Janice Ward, technique
- Technical articles 2001-06-04
- Geek Trivia: Alien evaders
- Is it all a waste?I must not be the only one who is thinking this (although it is probably heresy to the 'geek elite'). I am curious to see some real numbers showing how much money has been poured into this past twenty-eight years of alien-hunting. I have...
- Tags: GOVERNMENT, slprice
- Discussion threads 2005-08-17
- News to know for Thursday, April 10, 2008
- "News to know" is a joint venture between TechRepublic and ZDNet. The original post publishes every morning on business days in Between the Lines. Notable headlines: Andy Moon: Yahoo is trying to fend off the Microsoft deal as more players enter the picture ...
- Tags: Google Inc., Yahoo! Inc., Microsoft Corp., Microsoft Windows, Robots, Wireless LANs, Open Source, Operating Systems, Software, Emerging Technologies, Wireless, Mary Weilage
- Blog posts 2008-04-10
- Geico gets green light to sue Google, Overture
- Stay on top of the latest tech news with our free IT News Digest e-newsletter, delivered each weekday. Automatically sign up today!Insurance giant Geico can sue Google and Overture Services for allegedly selling advertisements linked to its trademarks, a federal judge has ruled, CNET News.com has learned. The unpublicized Aug....
- Tags: SEARCH, GEICO, Overture Services Inc., Google Inc., advertisement
- Technical articles 2004-09-03
- Evaluate your training courseware options with this fail-safe process
- Selecting training courseware doesn't have to be a confusing, difficult, and expensive process. Avoid making a costly mistake by using these tips to pick the right training material for your organization.No one likes to waste money—especially in this turbid economy—and yet that is exactly what you will risk doing if...
- Tags: Workforce management, Team management, Janice Ward, training, team
- Technical articles 2001-07-26
- DOWNLOAD: 10 things you should know about being a great IT manager
- DOWNLOAD: 10 things you should know about being a great IT managerIT Managers can easily get caught up in day-to-day operations and activities and lose sight of important management behaviors. Whether you're a new or seasoned manager, the following suggestions can help you be a great IT manager.Download and review...
- Tags: team, Bill Detwiler - TechRepublic, it management, tips, janice ward, 10 things, training
- Discussion threads 2005-11-07
- Who should TechRepublic recruit?
- Who should TechRepublic recruit?Despite what some of you may think, we at TechRepublic realize that ours is not the only online community for technology professionals. There are other forums out there, which presumably many of you participate in, and there are likely members of those communities whose skills and insights...
- Tags: Dear TR, feedback, post problems, Tech Q&a, The Trivia Geek
- Discussion threads 2005-04-06
- News to know for Monday, April 7, 2008
- "News to know" is a joint venture between TechRepublic and ZDNet. The original post publishes every morning on business days in Between the Lines. Notable headlines: Paul Mah: Security news roundup: Bumper Patch Tuesday from Microsoft tomorrow, Intel to release anti-theft tech for laptops...
- Tags: Yahoo! Inc., Microsoft Windows Vista, Microsoft Corp., Mobile Linux, Linux, Microsoft Windows, Media Center PCs, Microsoft Windows Vista (Longhorn), Operating Systems, Open Source, UNIX, Software, Personal Technology, Home Entertainment, Mary Weilage
- Blog posts 2008-04-07
- Real ID Act receives criticism and support
- Are you for or against the Real ID ActAccording to Senator Patrick Leahy (D-Vt.), Real ID will "effectively create a national ID card." On the flip side of the coin, 9/11 Security Solutions president Janice Kephart says, "Real ID does not create a national ID card."Are you for or against...
- Tags: Sonja Thompson, Real ID Act, Real-ID, security, national ID card, ID card
- Discussion threads 2007-05-09
- Product review: FootPrints, a help desk tool
- When evaluating help desk call-tracking software, you should consider your organization's practices and procedures, how your agents would use such a system, call queuing, routing and escalation, system integration points, and the program's reporting and adaptability. With these criteria in mind, let's examine FootPrints, a completely Web-based help desk solution...
- Tags: agent, FootPrints, help desk, Janice Ward, tool
- Technical articles 2003-08-05
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