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- Personal branding pages the new wave in online resumes
- A resume? Who needs it?It’s been so long since I “submitted” a resume, but I’ve sure been on the receiving end of scores of them – hundreds of them. I actually think that I’ve submitted my last resume, and that was seventeen years ago. At least in the context of...
- Tags: Recruitment & Selection, j.rosberg@..., job, Personal Branding, branding
- Discussion threads 2007-09-12
- Don't let virus safeguards make you complacent
- What about viruses? Is there a lull?And what will the next generation bring?RE: Don't let virus safeguards make you complacentI think that, as our protections get better, the viruses get stronger. This leaves us still subject to the same problems. I personally trust Symantec more than Windows for a firewall,...
- Tags: Cyberthreats, Viruses and worms, SECURITY, j.rosberg@..., virus, virus safeguard
- Discussion threads 2007-09-07
Additional Resources
- The best thanks might be no thanks at all
- Is providing user support a thankless job, or is the best thanks to hear nothing at all? Joe Rosberg explores that question, and explains how he adheres to the axiom, no news is good news. by Joe Rosberg
- Tags: Internet Connection, Performance, Blog, Computer, Joe Rosberg, Productivity, Internet, Blogging
- Blog posts 2008-07-09
- Supporting (installing) financial software: My most difficult install
- A financial software installation proves to be a challenging series of hurdles for support specialist Joe Rosberg. What installations or migrations have been the most difficult for you? by Joe Rosberg
- Tags: Software, Financial, Installation File, Installation, Financial Software, Financial Software Installation, Financial Accounting, Finance, Joe Rosberg
- Blog posts 2008-06-25
- Reviewing my backup strategy and a backup horror story
- Every now and then, you should review and revamp your backup strategy. Joe Rosberg explains his backup and storage process for an architectural firm that includes hard disk drives rather than tape. by Joe Rosberg
- Tags: Backup Strategy, File, Joe Rosberg, Backups
- Blog posts 2008-07-02
- Growing dependency on IT
- With the passing of each year, it seems that companies are becoming more reliant on their Information Technology infrastructure. Consider how far we've come in a relatively short amount of time, and what kind of additional challenges are placed on the people who support IT. by Joe Rosberg
- Tags: Information Technology, Photocopier, Computer, Computer Technology, Copiers, Productivity, Internet, Plotters, Hardware, Peripherals, Joe Rosberg
- Blog posts 2008-09-04
- When searching for that elusive solution, don't overlook anything
- When you're troubleshooting a problem, and the answer remains elusive, don't overlook anything as the culprit, even the most unlikely - or lame - possibility. by Joe Rosberg
- Tags: Screensaver, Computer, Wireless, Joe Rosberg
- Blog posts 2008-09-10
- Securing your home computer
- A user recently asked me what I would recommend to keep his home computer as secure as the ones at our office. Here's the list of considerations I gave him. by Joe Rosberg
- Tags: Software, Home PC, Router, CD, Backup, Computer, Firewall Router, Productivity, Firewalls, Phishing, Desktops, Networking, Security, Spam And Phishing, Hardware, Joe Rosberg
- Blog posts 2008-08-27
- What do you do with your downtime?
- The computers are all humming along just fine, the printers are all printing, the e-mails are all getting through, all software and hardware is upgraded to the latest and greatest, and no one is reporting any problems. Is it time to sit back, put your feet up, and read the...
- Tags: Downtime, Training, Computer, Production Software, Productivity, Workforce Management, Training And Certification, Human Resources, Joe Rosberg
- Blog posts 2008-10-01
- Helping users remember their passwords
- Passwords: They should be made difficult to guess, you should change them periodically, you shouldn't write them down, and they're hard to remember. What advice should be given to users regarding password management strategy? by Joe Rosberg
- Tags: Password, Joe Rosberg
- Blog posts 2008-07-16
- The one terabyte disk: Is it reliable?
- About a year ago, when major manufacturers made their first terabyte disk drives available to the public, a storage capacity barrier had been broken, albeit a mental one more so than a technological one. I've wondered about reliability, so it's time to explore their popularity and levels of success. by...
- Tags: Disk, Terabyte, Moore, Petabyte, E-mail, Aerospace & Defense, Storage, Online Communications, Manufacturing, Hardware, Joe Rosberg
- Blog posts 2008-07-30
- Technical support according to Dilbert
- Good comedy takes some element of truth and stretches it to the absurd. However, the Dilbert cartoon series might not have to stretch the truth too far when showing the humor associated with providing or receiving technical support. by Joe Rosberg
- Tags: Software, Cartoon, Tools & Techniques, Management, Joe Rosberg
- Blog posts 2008-08-13
- Helping users optimize their Internet connection speed
- With users becoming more reliant on a speedy Internet connection, including file downloads and e-mail attachments, it might be worthwhile to test their connection speed and make upgrades accordingly. by Joe Rosberg
- Tags: Internet Connection, Kbps, Speed, Computer, Productivity, Internet, Processors, Networking, Semiconductors, Hardware, Components, Joe Rosberg
- Blog posts 2008-07-23
- Maintaining an electronic library
- With more and more reference material being provided in electronic form, instead of the bulky, bound User's Guides, maintaining an electronic library on a networked drive might be helpful to users. Take the poll. Do you maintain an electronic library? by Joe Rosberg
- Tags: Library, Tools & Techniques, Software Upgrade, Management, Enterprise Software, Software, Joe Rosberg
- Blog posts 2008-09-17
- 10 IT challenges for the 21st century
- At a recent meeting of the Association of Information Technology Professionals, TechRepublic's Joe Rosberg heard one speaker enumerate the biggest challenges IT leaders will face in the years to come. Here is an outline of those challenges and what they will mean for technology leaders worldwide.This download is also available...
- Tags: Information Technology, Leader, Leadership, Strategy, Management
- Download resources 2008-01-24
- Do people present the biggest user support challenge?
- In a recent blog, I took a poll asking for votes on the biggest user support challenge. The winner was, "People: Users are too demanding, hard to work with, etc." What's the best way to deal with that challenge? by Joe Rosberg
- Tags: Blog, Blogging, Internet, Joe Rosberg
- Blog posts 2008-09-25
- Vista's recommended system requirements were not realistic
- Did Microsoft sell itself short when it listed the recommended requirements for Vista? Would it have been better received had Microsoft originally presented Vista as requiring a powerful hardware platform to run efficiently? Do other manufacturers understate their system requirements? by Joe Rosberg
- Tags: system requirement, microsoft windows vista, microsoft corp., hardware, microsoft windows vista (longhorn), microsoft windows, operating systems, software, joe rosberg
- Blog posts 2008-08-06
- What's your biggest user support challenge -- Take the poll
- Providing user support presents any number of challenges. What would you consider the biggest challenge facing IT professionals providing user support? What's your biggest challenge? by Joe Rosberg
- Tags: Challenge, Hardware, Tools & Techniques, Software Upgrade, Management, Enterprise Software, Software, Joe Rosberg
- Blog posts 2008-08-20
- Using the "80-20 rule" to help set priorities
- In a previous blog, Joe Rosberg discussed the "importance vs. urgency" matrix, as explained by Steven Covey. Another useful tool for setting priorities is the "80-20" rule. I first learned about it years ago, from a book entitled How to Get Control of Your Time and...
- Tags: Help Desk, Call Centers, It Operations, Calvin Sun
- Blog posts 2007-09-24
- Treating users equally, but differently
- I try to treat all my users with equality, but sometimes equal doesn't exactly mean equal. What I mean is that I treat them all equally depending on the level of support required. One type of person, for example, might approach me and describe a problem or issue, and I...
- Tags: Recruitment & Selection, Human Resources, Workforce Management, Joe Rosberg
- Blog posts 2008-04-28
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