TechRepublic Resources
- SmartDraw in Business Process Management: Ringing SmartDraw for Customer Service Call Diagrams
- California-based OutsourceIT develops solutions to improve process management and workflow. The company specializes in Interactive Voice Response (IVR) systems, which allow live callers to interact with a database of set options and prompts. They were looking for a flowchart program to help them create a diagram of IVR call flows....
- Tags: Business Process, Customer Service, BPM, IVR, SmartDraw.com, Interactive Voice Response (IVR), Operational Planning, Business Process Automation, Enterprise Software, Business Operations, It Operations, Software
- Case studies
- Fiditalia Offers Flexible Information Systems to Support Development of Consumer Credit
- Fiditalia S.p.A. has been one of Italy's biggest consumer credit companies for 25 years, with more than one million active clients today. The company wanted to implement a solution consistent with the development of a customer service-oriented architecture and replace the outdated Customer Relationship Management (CRM) system, with no loss...
- Tags: Information System, Oracle Corp., High-performance, Consumer Credit, IVR, Fiditalia S.p.A., Interactive Voice Response (IVR), Leadership, Customer Relationship Management (CRM), Enterprise Software, Management, Software
- Case studies
- MSDN Webcast: Building Production Speech Applications for Non-Speech Experts (Level 300)
- The attendee of the webcast will learn how to build, debug, deploy and install production-quality speech interactive voice response applications quickly and efficiently using tools and methods familiar to a person. This webcast introduces the Metaphor tools, which work on top of the Microsoft Speech Software Development Kit to manage...
- Tags: Microsoft Developer Network, Webcast, IVR, Microsoft Corp., Tool, Metaphor Tool, Interactive Voice Response (IVR), Productivity, Digital Media, C#, Consumer Electronics, Personal Technology, Programming Languages, Software Development, Software/Web Development
- Webcasts
- Medical Group Validates System With Avaya Interactive Voice Response and IQ Services Load Testing
- A non-profit, multi-specialty medical group provides health care to millions of residents in the Midwest via 11 hospitals, 65 clinics, 12 pharmacies and 3 ambulatory care centers. The challenge was to provide a controlled amount of telephone traffic to the Interactive Voice Response (IVR) to replicate what would happen when...
- Tags: IVR, Avaya Inc., Interactive Voice Response (IVR)
- Case studies
- Federal Educational Organization Expands ivr Capabilities With Solutions From Avaya and INI
- A federal educational organization was created in 1980 by combining offices from several federal agencies. The organization wanted to expand self-service functions on existing interactive voice response applications to handle growth in call volume. As a solution the organization deployed Avaya Interactive Voice Response and DEFINITY Server combined with INI...
- Tags: IVR, Avaya Inc., Organization, Interactive Voice Response (IVR)
- Case studies
- Leading Regional Bank Scales Up ivr Solution to Meet Rapid Growth Curve
- Woodforest National Bank is a regional Texas bank with 175 branches, some 100 of which are located in retail stores such as Wal-Mart. Although the bank has been using a Microsoft Speech Server 2004-based Interactive Voice Response (IVR) application for the past two years, it needed to scale up its...
- Tags: Bank, Microsoft Speech Server 2004, IVR, Microsoft Corp., Microsoft Speech Server, Woodforest National Bank, Interactive Voice Response (IVR), Banking, Financial Services
- Case studies
- Lead Time Turnaround Improves by 180 Percent With ivr Solutions
- ServiceMagic is an online marketplace where homeowners can find residential contractors and home service professionals. The company needed to speed up lead turnaround time, find a more efficient way to schedule contractor appointments and match to homeowners, quickly orient new contractors and improve fee collection. The company and Gold Systems...
- Tags: ServiceMagic, Homeowner, IVR, Microsoft Corp., Interactive Voice Response (IVR)
- Case studies
- Opal Telecom Builds Successful ivr Services Business With Intel Components
- When UK telecom service provider Opal Telecom, a wholly-owned subsidiary of Carphone Warehouse, decided to enter the network-delivered IVR services business, it looked around the marketplace for an IVR platform that would meet its needs in terms of both features and cost. To meet the growing demand for network-delivered services...
- Tags: Opal Telecom, IVR, Intel Corp., Interactive Voice Response (IVR)
- Case studies
- An ivr Platform for Top-Notch Customer Service That's Time and Modey Efficient
- Quality customer service is at the very core of Westar Energy's values. And in order to better and more consistently provide that quality service, Westar has employed the Nortel Networks Media Processing Server 500 (MPS 500) for its 1-800-LIGHT-KS outage-reporting service. The MPS 500 is the latest Integrated Voice Response...
- Tags: Nortel Networks Corp., IVR, Quality Customer Service, MPS 500, Interactive Voice Response (IVR), Speech Recognition, Session Initiation Protocol (SIP), Telecommunications, Emerging Technologies
- Case studies
- Egnatia Bank Launches 24/7 Telebanking System, Boosts Service Levels and Growth Prospects, Saves €7.6Million Over 5 Years
- Founded in 1991, Egnatia Bank has quickly emerged as one of Greece's fastest growing and innovative banks. In 2002, Egnatia saw an opportunity to significantly improve customer service, control costs and boost revenue potential by introducing a modern, multichannel telebanking solution based on Oracle customer relationship management (CRM) technology. The...
- Tags: Oracle Corp., IVR, Interactive Voice Response (IVR), Customer Relationship Management (CRM), Enterprise Software, Software
- Case studies
- MAX ivr Studio (exe)
- MAX IVR Studio Features: Call key select menus and ability for caller to enter numbers (data entry); Unlimited (selectable) out-going messages and menus; Fully programmable setup with examples; Call transfer (subject to your company PBX features); Call simulator is included so you can test your system off-line; Extended message play...
- Tags: Broadcasting, IVR, WAV, GSM, MAIN Telecom, Interactive Voice Response (IVR), Cellular Phones, Consumer Electronics, Personal Technology
- Software downloads 2008-04-08
- PrettyMay Call Center for Skype (exe)
- PrettyMay Call Center for Skype (PMCCS) is a 100% software-based call center solution for Skype. It allows small or medium businesses sized to quickly and affordably implement a Skype PBX(aka PABX) system with auto-attendant, (interactive voice response) IVR, extension transferring, call recording, personalized voicemail capabilities - and a lot more...
- Tags: Call-center, Skype Technologies S.A., IVR, Interactive Voice Response (IVR), Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Software downloads 2008-01-17
- UCCXD - Cisco Contact Center Express/Unified IP ivr Deployment
- View Available Dates and LocationsIn this hands-on Authorized Cisco course, you will gain the knowledge and skills needed to deploy the Cisco IP Contact Center Express product, including deployment of IP IVR and IP ICD as a contact center solution. Tasks include planning, installation, configuration, troubleshooting, and...
- Tags: Global Knowledge Network Inc., Pod, Agent, Contact Center, IP, IVR, Cisco Systems Inc., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Training 2008-01-01
- ivrPhone - ivr (exe)
- IVRPhone - Interactive Voice Response software which works on dialup modems. IVR, Answering Machine, Automatic Voice Messaging, Telephone. IVRPhone is a general purpose Interactive Voice Response application which helps business owners to provide automated customer response with relatively small startup cost compared to high end customer service applications. The application...
- Tags: Application, IVR, IVRPhone, Interactive Voice Response (IVR), Modems, Hardware, Components
- Software downloads 2007-12-04
- 10 ways to save people time via Web, phone, and e-mail
- People often tell me how much technology aggravates them, thereby wasting their time. I generally reply that really, technology doesn't aggravate people. Rather, people aggravate other people by the way they design and use technology. Here are a few tips for effectively using technology so that you don't waste the...
- Tags: Web, Phone, Voicemail, Caller, IVR, Person, Interactive Voice Response (IVR), E-mail, Telecommunications, Online Communications, Calvin Sun
- Blog posts 2007-12-06
- ivr "for dummies" & features comparison tools?
- I am evaluating IVR solutions/vendors for an education company that currently uses an IVR solution for assessment, but is rapidly outgrowing it (currently at 35K users, anticipated 100K next year.) I'm just learning about IVR systems/vendors and need a crash course and tools for evaluating features & services. If anyone...
- Tags: Interactive Voice Response (IVR), mkasher@..., IVR, tool
- Discussion threads 2007-09-10
- Xtend ivr Developer Edition (exe)
- Xtend IVR is a Rapid Application Development toolkit for implementing Interactive Voice Response Systems quickly and easily. The easy-to-learn scripting language, integrated debugging environment, variable view, single step mode, online help, syntax coloring editor and simulated on-screen phone enable you to quickly develop, test and demo IVR applications. The included...
- Tags: IVR, Xtend IVR, Interactive Voice Response (IVR)
- Software downloads 2007-06-28
- A Number to text Dll (zip)
- Can be used in accounting any where involve statement of number. Build in aware of 64 bits. Cross-platform. Where there is a high demand for converting float data and datetime to textual presentation. You can find its application in many different actual situations such as declaring bank amount, tax amount,...
- Tags: Fact, IVR, Interactive Voice Response (IVR)
- Software downloads 2007-03-27
- Nortel Network Case Study: Guy's and St Thomas' NHS Foundation Trust
- One of the largest National Health Service Trusts in the UK, Guy's and St Thomas' comprises two teaching hospitals: 8,000 staff provide emergency and specialist treatment to 750,000 patients a year. Five million people call Guy's and St Thomas' every year. With 7,398 telephone extensions, it was a high priority...
- Tags: Network, Nortel Networks Corp., IVR, Interactive Voice Response (IVR), Telecom & Utilities, Telecommunications
- Case studies 2007-01-01
- Frustration with Cathay Pacific web site, part I
- My wife, Michelle, and two daughters, Elise and Rayna, just left for Asia. They flew from the U.S. to Beijing, but coming back from Hong Kong, all on Continental. Therefore, during that trip, they need to fly one-way from Beijing to Hong Kong (by the way, travel...
- Tags: Interactive Voice Response (IVR), Help desk, Call centers, Calvin Sun, Web site, fare, class of service, Iâ€, Cathay Pacific, IVR
- Blog posts 2007-06-24
