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The latest on ITIL V3: There has been much discussion around the changes introduced with ITIL V3. As one of the largest consumers of ITIL examinations in the global marketplace, ITpreneurs is actively monitoring the progress of ITIL V3, from which the new direction on the IT; Tags: it management, ITIL, itil v3, ITIL-V3, ITpreneurs, itsm, swagat.sahoo@...; Discussion threads 2006-12-20
Change Management: How to clearly define the environments: managerinterested at ITSMNot realisticThe article discusses the ideal situation. However, many companies do not make the investment in having the 4 environments. This happens no matter the justification. Keeping and maintaining them is not cost effective if one environment or maybe 2 where the second is a very small dev/test/UAT/QA/pre-production...; Tags: wenmh@..., itsm, it management, change management; Discussion threads 2006-07-05
Help Desk/Service Management Software: Hornbill: Anyone using Hornbill Supportworks for their Help Desk/Service Desk IT Service Management tool suite? If so, how has it performed? Did it meet your expectations? How was the development and implementation? How "out of the box" was it?How long did it take to implement/go-live?; Tags: dsnethen, e-mail, Help, help desk, Hornbill, Hornbill Supportworks, itil, itsm, service desk, software, support, user services; Discussion threads 2006-04-14

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Journey to ITSM Best Practice Framework Adoption: Drivers and Inhibitors to ITSM Best Practice Framework Adoption: Since ITSM is an approach to IT management, there is not and can not be a single path to ITSM adoption. Regardless of the path chosen, an organisation should understand that the road to ITSM success demands a structured approach and responsiveness to shifting priorities along the way. Organisations need...; Tags: Service Level Management, It Services, It Operations, It service Management; White papers 2008-02-01
IT Service Management Standards: A Reference Model for Open Standards-Based ITSM Solutions: This paper describes the critical importance of open standards1 for IT Service Management ITSM. The paper presents an overview of ITSM, including underlying elements such as ITIL and autonomic computing; an architecture for the realization of ITSM; many of the key standards - existing, emerging and yet to be developed...; Tags: Open Standard, Information Technology, Standards, Service Level Management, It Services, It Operations, It service Management; White papers 2006-04-01

Prospects for Simplifying ITSM-Based Management Through Self-Managing Resources: Information Technology Service Management ITSM codifies and supports the current best practices in the management and governance of existing IT infrastructures, including the computing infrastructure that underlies service delivery. Once ITSM tools have identified and structured current best practices, there is a significant opportunity to simplify those practices, and thereby...; Tags: Information Technology, IT Service Management, Information Technology Service Management, Strategy, Management; White papers 2007-06-28
The Time Has Come for ITSM: After years of great expectations that repeatedly were met with slow growth, some industry observers say this finally may be the year that IT managers not only learn what IT Service Management ITSM is all about, but also start putting it into practice. While ITSM has been around for more...; Tags: Service Level Management, It Services, ITIL, It Operations, It service Management; White papers 2006-01-17
Business - Technology Alignment: A Fundamental Consideration for ITSM Tool Selection: IT Service Management ITSM is evolving as a crucial component in aligning Business and Technology. Implementing ITSM successfully requires appropriate technology support. While there is no shortage of technology toolsets in this space, selecting the toolset appropriate to your specific requirements and building a case to justify the investment is...; Tags: Infosys Technologies Ltd., Service Level Management, It Services, It Operations, It service Management; White papers 2006-01-01
IT Services Management Service Brief: ITSM Assessment: A primary focus of IT Service Management ITSM is the application of IT best practices founded in ITIL to enable IT to be a more effective service provider across the enterprise to satisfy the organization's business requirements. The ITSM Assessment service is a necessary first step in achieving ITSM and...; Tags: Information Technology, ITSM Assessment Service, Service Level Management, It Services, It Operations, It service Management; White papers 2004-03-23
ITSM: It's About Managing Change: IT Service Management ITSM is a proven and effective framework for helping IT organizations become more adaptive, flexible, cost-effective, and service-oriented. ITSM provides the tools and templates to transform IT organizations into adaptive, service-oriented entities that contribute measurable results to the business. This white paper describes critical steps IT executives...; Tags: Hewlett-Packard Co., Information Technology, Service Level Management, It Services, It Operations, It service Management; White papers 2007-01-01
IDC ITSM research: Find out top ITSM and ITIL focused initiatives, challenges and priorities of your peers and how HP can help. Read this new survey report from IDC.; Tags: Hewlett-Packard Co., International Data Corp., Service Level Management, It Services, ITIL, It Operations, It service Management; White papers 2008-11-24
Practical Steps to Getting Started With ITSM: While savvy IT managers are looking for ways to run their IT shops more efficiently and to get on board their company's business team, they may be hesitant to dive into exactly what many analysts say they need - IT Service Management ITSM. Changing processes and delving into a new...; Tags: Information Technology, Service Level Management, It Services, It Operations, It service Management; White papers 2006-01-23
HP ITSM Assessment Services: Helping You Reach the Levels of Service Your Business Requires: HP ITSM Assessment Services are designed to help you achieve the IT service levels your business requires by reducing operational risks from all sources, including people, processes, and technologies. HP ITSM Assessment Services address everything from strategic business/IT alignment and operational process effectiveness to management of technology and the IT...; Tags: Hewlett-Packard Co., Assessment Services, HP ITSM Assessment Services, It Services, Service Level Management, It Operations, It service Management; White papers 2005-06-24
IT Service Management - A Roadmap for Success: Information Technology Service Management ITSM is a set of specialized organizational capabilities for providing value to customers in the form of services. It generally covers the "Back office" or the operational concerns of IT management. ITSM employs Information Technology Infrastructure Library ITIL best practices and typically extends into areas, such...; Tags: Information Technology, IT Service Management, EquaTerra, Information Technology Service Management, Strategy, Management; White papers 2008-01-20
Business - Technical Alignment: A Fundamental Consideration for ITSM Tool Selection: IT Service Management ITSM is evolving as a crucial component in aligning Business and Technology. Implementing ITSM successfully requires appropriate technology support. While there is no shortage of technology toolsets in this space, selecting the toolset appropriate to your specific requirements and building a case to justify the investment is...; Tags: Service Level Management, It Services, It Operations, It service Management; White papers 2006-01-01
ITSM and the Utility Computing Puzzle: IT Service Management and ITIL are an integrated, process based, set of best practices to manage IT services. The basic premise is that IT is a service provider to the organization. In this fashion, the parallelism between the nature of ITSM and the core of what Utility Computing is and...; Tags: Information Technology, Service Level Management, It Services, ITIL, Cloud Computing, Utility Computing, Network Technology, It Operations, It service Management, Networking; White papers 2004-10-11
ITSM AKA: blog rootBlog s vazbou na www.akamonitor.cz - venovany ITSM hostovany na strankach TechRepublic.; Tags: Service level management, IT Services, Blogging, itsm@..., IT Service Management; Discussion threads 2006-07-05
Logic Communications 'Gets' ITSM: As a maturing provider of telecommunication services on the island of Bermuda, Logic Communications knew that in order to maintain its competitive edge, conserve costs, improve customer service and meet a constant recruitment challenge, it was critical to implement IT Service Management ITSM. Nowadays, Logic uses InteQ's On-Demand Solution for...; Tags: Service Level Management, It Services, It Operations, It service Management; White papers 2006-06-30
Migrating Your Remedy IT Service Management (ITSM) Applications to Version 6.0 With BMC Atrium CMDB: This webcast explores the new functionality and benefits of Remedy ITSM 6.0, BMC Atrium CMDB and Remedy AR System 6.3. It also explains how the new Remedy ITSM 6 Migration Utility can accelerate your path toward business service management with Remedy IT Service Management for the Enterprise 6.0 and the...; Tags: BMC Software Inc., Service Management, CMDB, Remedy Corp., Service Level Management, It Management, It Services, It Operations, It service Management; Webcasts
Optimizing SAP Service Delivery Through Effective IT Service Management: As IT organizations increasingly focus on delivering predictable levels of service at reasonable costs to their respective end-user communities, many are looking at how IT Service Management ITSM disciplines and processes may be applied to the functionality being delivered through SAP. The very scope of SAP software means that the...; Tags: Information Technology, SAP AG, Service Level Management, It Services, It Operations, It service Management; White papers 2005-05-01

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