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- HP ITSM Assessment Services: Helping You Reach the Levels of Service Your Business Requires
- HP ITSM Assessment Services are designed to help you achieve the IT service levels your business requires by reducing operational risks from all sources, including people, processes, and technologies. HP ITSM Assessment Services address everything from strategic business/IT alignment and operational process effectiveness to management of technology and the IT...
- Tags: Hewlett-Packard Co., Assessment Services, It Services, Service Level Management, It Operations, It service Management
- White papers 2005-06-24
- IT Service Management: A Business Based Assessment Approach to ITIL Maturity
- A primary focus of IT Service Management ITSM is the application of the ITIL best practices framework to enable IT to be a more effective service provider across the enterprise. At present, the majority of ITIL and ITSM Maturity Assessment methods focuses on people, process, technology/tools, organizations and information factors...
- Tags: Information Technology, Service Level Management, ITIL, It Services, It Operations, It service Management
- White papers 2005-10-29
- IT Service Management Standards: A Reference Model for Open Standards-Based ITSM Solutions
- This paper describes the critical importance of open standards1 for IT Service Management ITSM. The paper presents an overview of ITSM, including underlying elements such as ITIL and autonomic computing; an architecture for the realization of ITSM; many of the key standards - existing, emerging and yet to be developed...
- Tags: Open Standard, Information Technology, Standards, Service Level Management, It Services, It Operations, It service Management
- White papers 2006-04-01
- Prospects for Simplifying ITSM-Based Management Through Self-Managing Resources
- Information Technology Service Management ITSM codifies and supports the current best practices in the management and governance of existing IT infrastructures, including the computing infrastructure that underlies service delivery. Once ITSM tools have identified and structured current best practices, there is a significant opportunity to simplify those practices, and thereby...
- Tags: Information Technology, IT Service Management, Information Technology Service Management, Strategy, Management
- White papers 2007-06-28
- ITSM: It's About Managing Change
- IT Service Management ITSM is a proven and effective framework for helping IT organizations become more adaptive, flexible, cost-effective, and service-oriented. ITSM provides the tools and templates to transform IT organizations into adaptive, service-oriented entities that contribute measurable results to the business. This white paper describes critical steps IT executives...
- Tags: Hewlett-Packard Co., Information Technology, Service Level Management, It Services, It Operations, It service Management
- White papers 2007-01-01
- Journey to ITSM Best Practice Framework Adoption: Drivers and Inhibitors to ITSM Best Practice Framework Adoption
- Since ITSM is an approach to IT management, there is not and can not be a single path to ITSM adoption. Regardless of the path chosen, an organisation should understand that the road to ITSM success demands a structured approach and responsiveness to shifting priorities along the way. Organisations need...
- Tags: Service Level Management, It Services, It Operations, It service Management
- White papers 2008-02-01
- Capacity Management Assessment and Planning
- This service provides a detailed level analysis and profile of Capacity Management processes and techniques, based on business unit drivers, that employ several usage profiles to link business plans and workload forecasts directly to estimates of resource and service level objectives. Once developed, these techniques and profiles provide a basis...
- Tags: Technique, Service Level Management, Productivity, It Services, It Operations, It service Management
- White papers
- Practical Steps to Getting Started With ITSM
- While savvy IT managers are looking for ways to run their IT shops more efficiently and to get on board their company's business team, they may be hesitant to dive into exactly what many analysts say they need - IT Service Management ITSM. Changing processes and delving into a new...
- Tags: Information Technology, Service Level Management, It Services, It Operations, It service Management
- White papers 2006-01-23
- The Time Has Come for ITSM
- After years of great expectations that repeatedly were met with slow growth, some industry observers say this finally may be the year that IT managers not only learn what IT Service Management ITSM is all about, but also start putting it into practice. While ITSM has been around for more...
- Tags: Service Level Management, It Services, ITIL, It Operations, It service Management
- White papers 2006-01-17
- Business - Technology Alignment: A Fundamental Consideration for ITSM Tool Selection
- IT Service Management ITSM is evolving as a crucial component in aligning Business and Technology. Implementing ITSM successfully requires appropriate technology support. While there is no shortage of technology toolsets in this space, selecting the toolset appropriate to your specific requirements and building a case to justify the investment is...
- Tags: Infosys Technologies Ltd., Service Level Management, It Services, It Operations, It service Management
- White papers 2006-01-01
- Optimizing SAP Service Delivery Through Effective IT Service Management
- As IT organizations increasingly focus on delivering predictable levels of service at reasonable costs to their respective end-user communities, many are looking at how IT Service Management ITSM disciplines and processes may be applied to the functionality being delivered through SAP. The very scope of SAP software means that the...
- Tags: Information Technology, SAP AG, Service Level Management, It Services, It Operations, It service Management
- White papers 2005-05-01
- BMC Remedy ITSM Administration Service
- For IT to succeed, one needs their IT staff focused on delivering business value to make the organization stronger and more competitive. For many IT organizations, delivering service levels that the business expects is a challenge compounded by tight budgets, limited staff, and difficulty retaining technical expertise. Moving from point...
- Tags: BMC Software Inc., Information Technology, Remedy Corp., It Management, It service Management
- White papers 2005-02-28
- ITSM and the Utility Computing Puzzle
- IT Service Management and ITIL are an integrated, process based, set of best practices to manage IT services. The basic premise is that IT is a service provider to the organization. In this fashion, the parallelism between the nature of ITSM and the core of what Utility Computing is and...
- Tags: Information Technology, Service Level Management, It Services, ITIL, Utility Computing, Network Technology, It Operations, It service Management, Networking
- White papers 2004-10-11
- Migrating Your Remedy IT Service Management (ITSM) Applications to Version 6.0 With BMC Atrium CMDB
- This webcast explores the new functionality and benefits of Remedy ITSM 6.0, BMC Atrium CMDB and Remedy AR System 6.3. It also explains how the new Remedy ITSM 6 Migration Utility can accelerate your path toward business service management with Remedy IT Service Management for the Enterprise 6.0 and the...
- Tags: BMC Software Inc., Service Management, CMDB, Remedy Corp., Service Level Management, It Management, It Services, It Operations, It service Management
- Webcasts
- BMC Remedy ITSM On Demand
- For IT to succeed, one needs their IT staff focused on delivering business value to make the organization stronger and more competitive. For many IT organizations, delivering service levels that the business expects is a challenge compounded by tight budgets, limited staff, and difficulty retaining technical expertise. Moving from point...
- Tags: BMC Software Inc., Information Technology, Remedy Corp., It Management, It service Management
- White papers 2005-12-28
- Logic Communications 'Gets' ITSM
- As a maturing provider of telecommunication services on the island of Bermuda, Logic Communications knew that in order to maintain its competitive edge, conserve costs, improve customer service and meet a constant recruitment challenge, it was critical to implement IT Service Management ITSM. Nowadays, Logic uses InteQ's On-Demand Solution for...
- Tags: Service Level Management, It Services, It Operations, It service Management
- White papers 2006-06-30
- Beyond ITIL: How Cultural Differences Impact ITSM
- ITIL IT Infrastructure Library is the world's most widely accepted framework for IT Service Management ITSM. ITIL defines best practices for IT service providers as they plan consistent, documented, and repeatable processes that improve service delivery and support. It can help IT manage their departments as a business through adoption...
- Tags: Information Technology, ITIL, Service Level Management, It Services, Process Improvement, It Operations, It service Management, Quality, Business Operations
- White papers 2006-05-22
- Leveraging HP IT Service Management to Enable IT Asset Management
- This paper discusses the ability of IT organizations to leverage their investment in IT Service Management ITSM to enable enterprise IT Asset Management ITAM. This paper reviews in detail IT Asset Management and the supporting processes associated with the HP ITSM Reference Model. It also discusses the supporting technology characteristics...
- Tags: Service Management, Hewlett-Packard Co., IT Asset Management, Information Technology, Service Level Management, It Services, Strategy, It Operations, It service Management, Management
- White papers 2004-11-11
- ITSM Professional Services
- The Dream Catchers, Inc. ITSM Solutions Portfolio represents a comprehensive collection of professional services, education and other resources that establishes their leadership role in IT Service Management. Dream Catchers is an IT Service Management consulting and educational service company. Dream Cahers has based their products and services on the IT...
- Tags: Information Technology, Dream Catchers, Service Level Management, It Services, ITIL, It Operations, It service Management
- White papers 2005-09-15
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