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ITIL change management (5 results)
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- itil® v2-to-v3 Service Manager Certification Bridge Exam Prep Boot Camp
- Instantly save $500 off the standard course price when you register on TechRepublic or ZDNet! Offer ends April 30, 2008.View Available Dates and LocationsThis Boot Camp provides a fast track to update your ITIL Service Manager qualification and gain recognition at the new ITIL Expert certification level, ...
- Training 2008-04-01
- Triple-S Reduces Outsourcing Costs 40%, Migration Times 85%, and Efficiently Manages Software Licenses With Altiris
- Triple-S is Puerto Rico's leader in health insurance and the second largest locally owned corporation on the island. When it was time to upgrade their SmartFrame business application, which runs everything from finances to human resources, Triple-S decided it was time to start using their heads more than their hands...
- Case studies
- itil Best Practices in Action at Texas State Technical College
- In this webinar the Novell Administrator at Texas State Technical College, will illustrate how her team manages I.T. support/delivery using ITIL best practices. Additionally, the webinar will show how her organization has benefited from using ITIL best practices in conjunction with her Novell infrastructure (e.g., GroupWise, eDirectory, ZENworks, NetWare or...
- Webcasts
- The IMPACT of itil, IT Service Management: A Best Practices Framework for Government Agencies
- IT is being challenged to run as a service to the business it supports. The challenge facing most IT shops is how to best leverage ITIL and implement these best practices given they are maxed out just keeping things running as they are. But is the federal government ready for...
- Webcasts
- Comparex Case Study: CDATEX (IT Health Support Center of Extremadura)
- CDATEX is the centre which is able to manage the communication and technological requirements TIC of the Servicio Extremeno de Salud and its own dependent entities. CDATEX uses the best practises ITIL Methodology based on Hewlett-Packard software tools: Service Desk, and Open View Operations. The benefits include reduction in the...
- Case studies
- Driving IT Success With itil Best Practice
- There is no limit to the lengths to which Fujitsu Consulting will go to make the most of its IT infrastructure. So when the management and technology consulting arm of the $38 billion group wanted to extend IT Service Management functionality to staff and customers it took Axios Systems' award-winning...
- Case studies
- Second Generation Integrated IT Service Management
- Stuttgarter Volksbank AG is the largest "Volksbank" in the greater Stuttgart, Germany area. In order for employees to be able to process inquiries in a meaningful way after the migration, a process-oriented solution for the helpdesk had to be found. Ideally, the solution would consist of an IT service management...
- Case studies
- ITSM-Based Management Advances Customer-Centric Processes
- Arizona Public Service APS is the largest affiliate of Pinnacle West Capital Corporation, which ranked first among US energy companies in dividend growth from 1995-2004. The APS Information Services IS organization supports Pinnacle West's businesses, managing the holding company's entire, multi-vendor infrastructure across generation, transmission and distribution. APS worked with...
- Case studies
- Command Center Built for Proactive Service Control
- Luftfartsverket LFV, Sweden's civil aviation administration authority, runs and operates 14 airports across Sweden. Backstage, LFV Data provides comprehensive IT services to the divisions of its parent company, including IT infrastructure provisioning and comprehensive IT Service Management based on proven ITIL processes. Leveraging the HP OpenView solutions suite, LFV Data...
- Case studies
- itil and IT Value - What's the Real Story?
- Because of its depth and breadth, the ITIL has become the defacto world standard for IT best practices. This webcast discusses how ITIL provides a unified, descriptive set of processes that illuminate the critical inputs and outputs that drive world class efficiency and effectiveness. The webcast will also discuss how...
- Webcasts
- Magic Service Desk Helps Euler Hermes Standardize Its User Support and Incident Management
- Euler Hermes is the world leader in credit insurance and one of the leaders in the bonding and guarantees business. With the acquisition of the German company Hermes by Euler in France, in 2002, the group had to consolidate its business and financial data by implementing a series of centralized...
- Case studies
- Common Processes and Improved Quality With Significant Cost Savings
- The client is a large multi-national financial services corporation with expertise in securities servicing, treasury management, investment management and individual and regional banking. Initially, they wanted to improve the production readiness of their Windows 2000 operating environment. Subsequently, in order to improve quality and reduce cost, they wanted to deploy...
- Case studies
- LFV Data Builds Command Center for Proactive Service Control
- LFV Data - also known as LFV IT Business Solutions - architects, designs and provides the IT infrastructure on which Luftfartsverket relies. The impact of 9/11 and then the SARS scare brought their passenger volume down quite significantly. They were expected to provide the same IT service quality for less...
- Case studies
- Oracle Case Study: Cherokee Nation Enterprises
- Cherokee Nation Enterprises CNE draws most of its revenue from gaming machines. To better serve their internal customers, they needed to move to a first-contact resolution model and incorporate ITIL IT Infrastructure Library best practices. CNE also needed to streamline tasks for its gaming technicians. Lacking a centralized support solution,...
- Case studies
- Australian Broadcasting Corporation (ABC) Tunes Into HP Help Desk
- The Australian Broadcasting Corporation ABC provides a national television service with production and transmission centres in all state capitals. A team of approximately 16 technical support employees handles fault resolution across the organisation's IT systems. This support challenge is compounded by the fact that the ABC consists of a network...
- Case studies
- EMT Goes for Integrated Service Assurance: Converged IT and Telco Monitoring Boost Management Efficiency
- EMT, Estonia's incumbent mobile operator, has successfully completed the first phase of its Integrated Service Assurance project. The driving force of this project was the need to achieve more with less - ensuring sustained service quality in the light of ever-growing service complexity, without taking additional staff on board. This...
- Case studies
- Siemens Applications Management Center Handles 100% Increase in User Numbers With Just 30% More Staff by Optimizing IT Support with SAP Empowering
- Siemens' Applications Management Center AMC in Thailand was recently recertified by SAP as a Customer Competence Center CCC, confirming that it ranks among world-leading organizations for the efficiency and professionalism of its systems management and user support. AMC's teams work closely with SAP to improve their knowledge of the SAP...
- Case studies
- Investment Bank - itil Best Practice
- To reduce the number of incidents occurring as well as decreasing the Mean Time To Repair MTTR, the bank needed to gain better visibility of likely impacts and better understanding of the underlying problems. According to the ITIL best practice framework the bank needed to define what they had and...
- Case studies
- INSOTEC Helps Heraeus Infosystems to Leverage itil for Superior Support Services
- Serving more than 3,000 corporate users worldwide from its IT center in the German city of Hanau, Heraeus infosystems GmbH is the prime IT services provider to the Heraeus group of companies. To ensure sustained support service excellence in an increasingly complex and rapidly growing corporate IT environment, the company...
- Case studies
- Swiss Post Enters the 21st Century With HP OpenView Service Management
- The Swiss Post Office required an IT service management solution that improves administration and support of Die Post's complex IT infrastructure. This must allow Informatik Post to provide the high level of service required by Die Post's users and customers and specified in Service Level Agreements. In less than three...
- Case studies
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