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- Business Service Management Puts You Ahead of the ITIL V3 Curve
- With the release of IT Infrastructure Library ITIL version 3 (ITIL V3), it's clear that ones goal as an IT professional has changed. One is no longer tasked with aligning IT with the business. Now one's goal is to integrate IT with the business. The distinction between IT and the...
- Tags: Information Technology, Business Service, Business Service Management, ITIL V3, BSM, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2007-08-23
- The latest on ITIL V3
- There has been much discussion around the changes introduced with ITIL V3. As one of the largest consumers of ITIL examinations in the global marketplace, ITpreneurs is actively monitoring the progress of ITIL V3, from which the new direction on the IT
- Tags: it management, ITIL, itil v3, ITIL-V3, ITpreneurs, itsm, swagat.sahoo@...
- Discussion threads 2006-12-20
Additional Resources
- Service Management From HP: A Holistic Solution - Service Operations Are Key for Great Management
- This webcast will explain how to leverage efficiencies though task and process automation. The attendee will understand closed-loop requests, changes and configurations. The presenter explains how ITIL v3 shapes a better service operations environment. Governance is the key to better, predictable service outcomes. HP literally helped write the book on...
- Tags: Service Management, Hewlett-Packard Co., Service Operation, Governance, ITIL, Process Improvement, It Services, Quality, Business Operations
- Webcasts 2007-01-01
- ITIL v3 and the Evolution of Service Management
- ITIL v3 has just been refreshed to reflect current best practice for service management. CoBIT v4.1 has just been revised and ISO IEC 20000 is undergoing a revision with a proposed part 3 right now. What does all of this mean? It means that IT management is maturing and the...
- Tags: Service Management, ITIL, It Services, Process Improvement, Quality, Business Operations
- Webcasts 2007-06-22
- Do you use ITIL?
- Is it worth it? Do you actually use it? Are you going to move to v3?I'm interested in any replies to this.I'd like to know how others have implemented this. I get the feeling it's one of those things many would like to do but are not...
- Tags: Process improvement, IT Services, jmgarvin, ITIL
- Discussion threads 2007-09-05
- Service Management From HP: A Holistic Solution - The New Era of Service Management
- This webcast talks about Service Management as a holistic, business-oriented discipline. The attendee of this webcast can learn about HP Service Management Framework ITIL updates and the tools to realize a service-centric IT organization. As an industry leader and one of the first to provide ITIL v3 based courses and...
- Tags: Service Management, Hewlett-Packard Co., ITIL, It Services, Process Improvement, Quality, Business Operations
- Webcasts 2007-01-01
- ITIL V3 comes to life on May 30: What can it do for you now?
- Valued SkillsKnowing ITIL is a valuable skill to study further and increase your company performance.A very worthwhile investment of time and energy.
- Tags: Process improvement, IT Services, bringhurst@..., ITIL
- Discussion threads 2007-05-14
- ITIL Version 3.0 -- What It Means to You
- A major overhaul of the IT Infrastructure Library ITIL is coming Fall 2006, and it will have a dramatic impact on the entire IT industry. ITIL v3 presents an entirely new "hub-and-spoke" design with a descriptive core framework as the hub and prescriptive solutions as spokes. Find out how...
- Tags: Global Knowledge Network Inc., ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2006-04-01
- ITIL v3 Books
- Hello, I'm planning on going for ITIL foundation certification and was looking for some books on Version 3. Can anyone suggest from their personal experience? Thanks!
- Tags: Process improvement, IT Services, cyberflaw@..., ITIL, Books
- Discussion threads 2007-08-19
- ITIL? v2-to-v3 Foundation Certification Bridge
- View Available Dates and Locations Discover and examine the key differences and benefits of the changes in ITIL v3 in this one-day course. Focusing on the new service lifecycle approach to implementing new and changed services, you'll address key new concepts, functions, processes, and changes to...
- Tags: Certification, ITIL, Process Improvement, It Services, Quality, Business Operations
- Training 2008-01-01
- What You Need to Know About "ITIL Compliant"
- Suddenly every vendor has ITIL. Most IT operational tools claim to "Support ITIL" or to be "ITIL compliant." One vendor announced they are seeking "ITIL certification," no less. ITIL is technology-agnostic. One can do ITIL with Post-it notes, and the way things are going it won't be long before 3M...
- Tags: ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2006-11-16
- ITIL V3 and ASL: Sound Guidance for Application Management and Application Development
- Off late, the Office of Government Commerce OGC released a new version of ITIL. Aspects of Application Management are to be found in all five volumes of the core guidance. In this paper, the interfaces with another IT framework, the Application Services Library, are more described. There are both similarities...
- Tags: Application Development, Application Management, Crown, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2008-01-01
- What does it take to get ITIL certified?
- About a week and a few thousand dollarsI am ITIL Foundations certified. I took a course at a local "training center". The course was informational, but also designed around getting you the cert.What people need to understand that is that the ITIL world is very idealistic. It...
- Tags: Process improvement, IT Services, DaPearls, ITIL, certification
- Discussion threads 2007-11-20
- ITIL and Best Practices Frameworks; featuring HP and Results Positive!
- Organizations implementing best practices are specifically focusing in on best practice frameworks like ITIL v3 because it helps organizations align their operations around a focus on the services IT is delivering to the business. View this informative, on-demand rich media discussion, featuring industry experts, on ITIL and Best Practices...
- Tags: Hewlett-Packard Co., Best Practice, ITIL, Process Improvement, It Services, Quality, Business Operations
- Webcasts 2008-06-16
- ITIL® v2-to-v3 Service Manager Certification Bridge Exam Prep Boot Camp
- Instantly save $500 off the standard course price when you register on TechRepublic or ZDNet! Offer ends April 30, 2008.View Available Dates and LocationsThis Boot Camp provides a fast track to update your ITIL Service Manager qualification and gain recognition at the new ITIL Expert certification level, ...
- Tags: Certification, ITIL, Process Improvement, It Services, Quality, Business Operations
- Training 2008-04-01
- 10 things you should know about ITIL
- These days, you're likely to hear the term ITIL bandied about in many IT circles--yet a lot of IT managers don't know what ITIL really is. Project management expert Tom Mochal has created a list of key facts to help you get up to speed on ITIL concepts. He...
- Tags: ITIL, Process Improvement, It Services, Quality, Business Operations
- Download resources 2006-11-08
- TeamQuest and ITIL: An Introduction to ITIL
- The ITIL framework is a proven set of guidelines for IT managers to maintain control and optimum efficiency within their data centers. No matter what part of the world or what type of organization, the principles of ITIL can help ensure that IT services are delivered in the best possible...
- Tags: TeamQuest Corp., ITIL Framework, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2006-01-18
- You Don't Need Every Part of ITIL
- Any reputable player in ITIL marketplace will honestly tell not everyone needs ITIL, and those who could use ITIL don't need every bit of it. There is nothing wrong with that, and anyone who won't tell a person this is trying to sell him something he probably doesn't need. Many...
- Tags: ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2006-10-20
- ITIL in a Nutshell
- ITILI agree with the article in ITIL, it is becoming an IT consultants required certification. I am a consultant going through the ITIL cert and while I have been in IT for years I find the framework interesteing.
- Tags: Process improvement, IT Services, Gmuscle, ITIL
- Discussion threads 2006-11-01
- ITIL v3 and the Federal Government: What CIOs Need to Know
- This White Paper reviews the key challenges that Federal government IT organizations are experiencing to align IT operations with broader needs and priorities. Focusing on solutions offered by the integration of the best practices established in the IT Infrastructure Library ITIL publications, this White Paper highlights some of the important...
- Tags: Information Technology, ITIL, Process Improvement, Government, It Services, Quality, Business Operations
- White papers 2008-02-10
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