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In wake of London terrorism, business continuity planning follows pragmatic course: Not a surprise...None of this is any surprise to people familiar with ITIL. To find out how to put together a correct IT service continuity strategy for your organization, one that meshes correctly with the business continuity requirements, priorities and budget of your company, find yourself a certified ITSM Service...; Tags: business continuity, business continuity planning, it management, itil itsm itscm service continuity, jjimenez@..., terrorism; Discussion threads 2005-09-01

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IT Services Management Service Brief: ITSM Assessment: A primary focus of IT Service Management ITSM is the application of IT best practices founded in ITIL to enable IT to be a more effective service provider across the enterprise to satisfy the organization's business requirements. The ITSM Assessment service is a necessary first step in achieving ITSM and...; Tags: Information Technology, ITSM Assessment Service, Service Level Management, It Services, It Operations, It service Management; White papers 2004-03-23
IT Service Continuity Management: A CA IT Service Management Process Map: Planning for IT Service Continuity Management ITSCM is similar in many ways to planning for capacity or availability; the processes are in themselves supported by the service support subway lines but must be planned and improved demonstrably in line with the needs of the business rather than with IT goals....; Tags: Service Management, Information Technology, IT Service Management, Computer Associates International Inc., Strategy, Management; White papers 2006-08-01
Beyond ITIL: How Cultural Differences Impact ITSM: ITIL IT Infrastructure Library is the world's most widely accepted framework for IT Service Management ITSM. ITIL defines best practices for IT service providers as they plan consistent, documented, and repeatable processes that improve service delivery and support. It can help IT manage their departments as a business through adoption...; Tags: Information Technology, ITIL, Service Level Management, It Services, Process Improvement, It Operations, It service Management, Quality, Business Operations; White papers 2006-05-22
IT Service Management Standards: A Reference Model for Open Standards-Based ITSM Solutions: This paper describes the critical importance of open standards1 for IT Service Management ITSM. The paper presents an overview of ITSM, including underlying elements such as ITIL and autonomic computing; an architecture for the realization of ITSM; many of the key standards - existing, emerging and yet to be developed...; Tags: Open Standard, Information Technology, Standards, Service Level Management, It Services, It Operations, It service Management; White papers 2006-04-01

IT Service Management Process Maps: Select Your Route to ITIL Best Practice: The Information Technology Infrastructure Library ITIL has become the de facto standard in IT Service Management ITSM best practice and the lens through which the value of IT service is viewed and measured. This paper presents a unique approach to charting the ITIL journey through a visual representation of the...; Tags: Information Technology, Computer Associates International Inc., ITIL, Service Level Management, It Services, Process Improvement, Strategy, It Operations, It service Management, Quality, Business Operations, Management; White papers 2006-06-01
ITIL Implementations: Defining your best practices: Free ITIL Tutorials, Articles and PDF's.Hi, Thanks for the lead into ITIL and for sharing your thoughts. I've been posting furiously to an ITIL Blog that I set up over 18 months ago now. So far, there are over 350 free articles, tutorials, links to white papers and many other...; Tags: ITIL, itil foundation certification, itil masters, itil exams, itil free, robin.yearsley@..., it management, Robin Yearsley; Discussion threads 2006-08-16
ITSM and the Utility Computing Puzzle: IT Service Management and ITIL are an integrated, process based, set of best practices to manage IT services. The basic premise is that IT is a service provider to the organization. In this fashion, the parallelism between the nature of ITSM and the core of what Utility Computing is and...; Tags: Information Technology, Service Level Management, It Services, ITIL, Utility Computing, Network Technology, It Operations, It service Management, Networking; White papers 2004-10-11
Managing Outsourced IT Services Using ITIL and ITSM: ITSM focuses on delivering and supporting IT services that are appropriate to the business requirements of the organization. It achieves this by leveraging ITIL-based best practices that promote business effectiveness and efficiency. Many service providers are using ITIL to manage their own IT operations, help desks and data centers. It...; Tags: Hewlett-Packard Co., Information Technology, Outsource, Service Provider, ITIL, It Services, Process Improvement, Business Services, Service Level Management, Quality, Business Operations, It Operations, It service Management; White papers 2006-12-01
Euclid: Solutions - ITIL/ ITSM: ITIL is the most comprehensive and respected source of information about IT processes ever written for organizations seeking to implement IT service management. Successful companies and governments worldwide have adopted ITIL. Organizations such as the IT Service Management Forum ITSMF, an independent, international ITIL users group, help to share ITIL...; Tags: Information Technology, ITIL, It Services, Process Improvement, Service Level Management, Quality, Business Operations, It Operations, It service Management; White papers 2004-10-02
BoxTone Mobile User Management With ITIL and ITSM: Today, many organizations are shifting their IT focus from day-to-day technical operation of back-office infrastructure to delivering high quality services that their users or customers require. For most, this means a shift from technology management to service management - known as IT Service Management ITSM - typically using the most...; Tags: BoxTone, ITIL, Service Level Management, It Services, Process Improvement, It Operations, It service Management, Quality, Business Operations; White papers 2008-02-28
IT Service Management: A Business Based Assessment Approach to ITIL Maturity: A primary focus of IT Service Management ITSM is the application of the ITIL best practices framework to enable IT to be a more effective service provider across the enterprise. At present, the majority of ITIL and ITSM Maturity Assessment methods focuses on people, process, technology/tools, organizations and information factors...; Tags: Information Technology, Service Level Management, ITIL, It Services, It Operations, It service Management; White papers 2005-10-29
The Time Has Come for ITSM: After years of great expectations that repeatedly were met with slow growth, some industry observers say this finally may be the year that IT managers not only learn what IT Service Management ITSM is all about, but also start putting it into practice. While ITSM has been around for more...; Tags: Service Level Management, It Services, ITIL, It Operations, It service Management; White papers 2006-01-17
Looking at ITIL and ITSM From the Business Side: All organizations expect their IT departments to look to the business for direction, which has led IT to start thinking and acting like a business. As a result, business concerns are fast becoming IT concerns. IT is finally making the leap from being just a cost-center to an important business-value...; Tags: Information Technology, ITIL, Service Level Management, It Services, Process Improvement, Strategy, It Operations, It service Management, Quality, Business Operations, Management; White papers 2006-06-01
ITSM and ITIL: An Art Vs. a Science?: Knowledge in the science of ITIL does not ensure proper implementation nor guarantee achieving benefits from it - this is a leading misconception most organizations face when considering ITIL. Typically organizations get as many of the staff trained and possibly certified in ITIL and then attempt to implement it with...; Tags: ITIL, Process Improvement, It Services, Service Level Management, Quality, Business Operations, It Operations, It service Management; White papers 2006-10-05
What does it take to get ITIL certified?: The year is winding down and perhaps you're taking a retrospective look at where you are in your career and what you want to achieve in the new year. One achievement may take the form of a certification. In this blog, I'll offer a look at what you can expect...; Tags: Training, Council/Consulting-Portal, Consulting-Portal, ITIL Foundation Training, ITIL, Process Improvement, It Services, Quality, Business Operations, Toni Bowers; Blog posts 2007-11-20
Leveraging ITIL Business Simulations for ITSM Success: Many IT departments seek to align their IT Service Management ITSM activities with the Information Technology Infrastructure Library ITIL best practices framework. ITIL business simulations can be leveraged to accelerate the progress of an ITIL initiative. Simulations enable participants to test and apply new ideas and skills in a safe...; Tags: Information Technology, Computer Associates International Inc., ITIL, Service Level Management, It Services, Process Improvement, Strategy, It Operations, It service Management, Quality, Business Operations, Management; White papers 2007-09-01
Maximizing Oracle Backup and Recovery for IT Service Continuity: Today's real-time economy, increasing regulatory compliance requirements, and intensifying global competition demand a more aggressive approach to IT service continuity management to ensure that key IT services remain available at the right levels to support business operations. To achieve IT service continuity, businesses must implement processes and technologies that enable...; Tags: Recovery, Oracle Corp., Information Technology, Backup, Service Continuity, ITIL, Strategy, It Services, Management; Webcasts
The IMPACT of ITIL, IT Service Management: A Best Practices Framework for Government Agencies: IT is being challenged to run as a service to the business it supports. The challenge facing most IT shops is how to best leverage ITIL and implement these best practices given they are maxed out just keeping things running as they are. But is the federal government ready for...; Tags: Agency, Information Technology, Government, Best Practice, ITIL, It Services, Process Improvement, Service Level Management, Quality, Business Operations, It Operations, It service Management; Webcasts
Implementing ITIL and HP Service Desk: Short Timeline to Introduce New Standards and Products: To support the quality initiatives associated with the worldwide rollout of a new system, RGA was adopting ITIL service support standards and implementing HP Service Desk. The need for a strong project manager with HP Service Desk and another with extensive knowledge of ITIL was required. The approaching project deadline...; Tags: Service Desk, Hewlett-Packard Co., Standards, ITIL, It Services, Process Improvement, Quality, Business Operations; Case studies

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