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- Sanity check: Seven hot acronyms IT pros are talking about
- IT professionals adore acronyms and shorthand. That's one of the reasons why normal people think IT pros are speaking a foreign language when we talk amongst ourselves. If you want to keep up with trends in IT management for 2008, familiarize yourself with this list of hot acronyms that your...
- Tags: Business Intelligence, Information Technology, CMDB, BPM Business Process Management, BI Business Intelligence, TCO Total Cost Of Ownership, SOA Service-Oriented Architecture, ITIL Information Technology Infrastructure Library, ITIL, Strategy, Roi/Tco, It Services, Management, Finance, Managerial Accounting, Jason Hiner
- Blog posts 2008-02-03
Additional Resources
- Why You Need to Know About ITIL
- Many executives express frustration as they attempt to reign in the chaos and expense associated with their IT investments but find little in the way of substantive guidance. The IT Infrastructure Library ITIL has emerged as the worlds most widely accepted approach to the management and delivery of IT Services....
- Tags: Information Technology, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management
- White papers
- Making ITIL Actionable With Rational Method Composer
- ITIL stands for the Information Technology Infrastructure Library and is considered the global standard for IT Service Management ITSM best practices. While software development styles like RUP and XP are targeted to the software development subject area, ITIL is targeted towards the IT operations area. It was created in the...
- Tags: Information Technology, IBM Corp., ITIL, Process Improvement, It Services, Software Development, Quality, Business Operations, Software/Web Development
- White papers 2005-12-15
- HP and the IT Infrastructure Library (ITIL)
- Today, many IT or service provider organizations face the challenge of shifting paradigms from infrastructure management toward service management. The IT Infrastructure Library ITIL has become the most widely accepted approach to IT service management in the industry. This white paper introduces ITIL as well as HP's contributions and comprehensive...
- Tags: IT Infrastructure, Hewlett-Packard Co., Information Technology, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2004-09-01
- Information Technology Infrastructure Library (ITIL)
- ITIL is a set of guidebooks defining models for planning, delivery, and management of IT services. It is not a standard but a framework whose purpose is to provide IT organizations with tools, techniques, and best practices that help them align their IT services with their business objectives. ITIL is...
- Tags: Information Technology, Perot Systems Corp., ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management
- White papers 2005-10-11
- Selecting the Right Consultancy to Support Your ITIL Initiative
- Many Consultancies claim they have the experience and expertise needed to effectively implement the Information Technology Infrastructure Library ITIL approach to managing IT services. In selecting the right consultancy to support ITIL implementation initiative companies must be cautious and develop the right evaluation and selection criteria before engaging a consultancy....
- Tags: Information Technology, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management
- White papers 2006-03-11
- Psst... ITIL Isn't for Everyone
- The IT Infrastructure Library ITIL itself is not best-practice, nor does it claim to be so. In fact, what ITIL actually says is "The IT Infrastructure Library documents industry best-practice guidance." It also states "ITIL is based on the collective experience of commercial and governmental practitioners worldwide. This has been...
- Tags: ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2006-10-13
- Implementing ITIL Best Practices
- In order to achieve operational excellence, companies are turning to industry-recognized IT process frameworks to drive incremental improvements. The IT Infrastructure Library, also known as ITIL, is becoming the de facto industry guide specific to IT service delivery and support processes. This white paper explains the concept of IT Infrastructure...
- Tags: Information Technology, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2003-01-24
- The IT Infrastructure Library (ITIL) in the Application Development Lifecycle
- This webcast looks at best practices in IT Service Management utilizing the IT Infrastructure Library ITIL process framework. The webcast will discuss the changing work practices and compliance requirements that are driving new behaviors and the use of ITIL. The role of application lifecycle management in providing a link between...
- Tags: IT Infrastructure, Application Development, Information Technology, ITIL, Process Improvement, It Services, Quality, Business Operations
- Webcasts
- Demystifying ITIL: Recommendations for the SMB Market
- Simply put, ITIL Information Technology Infrastructure Library is a set of guidelines for organizing and managing IT operations. Yet, despite the continuing buzz surrounding ITIL, many IT professionals who work in small and medium-sized businesses SMBs are still unaware of what ITIL implementation really entails. That is the subject...
- Tags: Numara Software Inc., Small And Medium Business, ITIL, Process Improvement, It Services, Smb/Sme, Quality, Business Operations
- White papers
- ITIL Fast Time to Value
- ITIL Information Technology Infrastructure Library is a set of best practices and guidelines that define an integrated, process-based approach for managing information technology services. This webcast discusses: ITIL momentum, service delivery and service support processes, the value of service delivery processes, time to value in service delivery, and the role...
- Tags: HyPerformix Inc., Information Technology, ITIL, Process Improvement, It Services, Quality, Business Operations
- Webcasts
- Use Product Solutions From IBM Tivoli Software to Align With the Best Practices of the Information Technology Infrastructure Library (ITIL)
- ITIL's best-practice approach is outlined in a series of seven books. Using this collection of best practices, ITIL helps align technology services with business needs, while helping to achieve a return on the technology investment. This white paper outlines the primary disciplines of ITIL - service support and service delivery...
- Tags: Software, Information Technology, Best Practice, IBM Corp., ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management
- White papers 2004-12-01
- The Skinny on ITIL
- ITIL the Information Technology Infrastructure Library is, after all, a collection of best practices first developed by the British government almost 20 years ago. But ITIL is rapidly gaining ground as an IT governance model in U.S. businesses. The author explains how Network Appliance might also benefit from adopting ITIL,...
- Tags: Network Appliance Inc., Information Technology, Author, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2006-03-23
- Infrastructure Foundation for Business Service Management: An ITIL Approach
- Many businesses are looking for ways to demonstrate the value that IT makes to the bottom line. With an Information Technology Infrastructure Library ITIL framework guiding the business practices, one can improve processes through simplifying, consolidating, and standardizing. ITIL and Business Service Management BSM have much in common. The ITIL...
- Tags: Information Technology, Business Service Management, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management
- White papers 2006-08-04
- Problem Management: The Key to Leveraging an ITIL Implementation
- Many organizations are turning to the Information Technology Infrastructure Library, or ITIL, as a guideline for implementing IT process best practices. One of the key drivers that make ITIL an attractive blueprint is the overlap of ITIL with IT Governance initiatives such as COSO, COBIT, and Sarbanes-Oxley. As these IT...
- Tags: Information Technology, Problem Management, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2005-03-01
- ITIL: Microsoft and Open Source
- Organizations live and die based on the efficiency, reliability, and security of Information Technology IT. Because of this, IT must be fully aligned to the needs of all customers, internal and external. The Information Technology Infrastructure Library ITIL provides a strategy to define, implement, and monitor that alignment across the...
- Tags: Open Source, Information Technology, Microsoft Corp., ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management
- White papers 2007-10-26
- ITIL: A Best Practice Framework Enabling IT to Deliver What the Business Needs
- Nowadays, IT is so tightly linked with many business operations that expectations for service and support keep escalating while the margin for error keeps shrinking. IT operations and infrastructure have to keep pace - with reduced budgets - or face possible outsourcing or replacement. As a result, many CIOs are...
- Tags: Information Technology, Best Practice, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management
- White papers
- Knowledge Management and ITIL: Creating the Adaptive Organization
- The Information Technology Infrastructure Library ITIL provides organizations with a framework for consistent IT Service Management ITSM over time. Knowledge Management principles complement and augment the ITIL framework, especially in the core processes of incident, problem and change management. ITIL provides guidance on the high-level process steps for recording an...
- Tags: ServiceWare Technologies, Knowledge, Information Technology, ITIL, Process Improvement, It Services, Knowledge Management, Service Level Management, Strategy, Quality, Business Operations, Enterprise Software, Software, It Operations, It service Management, Management
- White papers 2004-07-22
- ITIL (IT Infrastructure Library)
- In recent years it has become increasingly recognised that information is the most important strategic resource that any organisation has to manage. Key to the collection, analysis, production and distribution of information within an organisation is the quality of the Information Communication Technology ICT systems and IT services provided to...
- Tags: IT Infrastructure, Information Technology, ITIL, It Services, Process Improvement, Service Level Management, Quality, Business Operations, It Operations, It service Management
- White papers 2005-06-30
- An Introduction to ITIL Concepts
- As the management of both IT services and business needs grows more complex in an increasingly global, competitive, and regulated environment, the need for standardized, proven practices for managing IT services has grown as well. This need drives the increasing popularity of the Information Technology Infrastructure Library ITIL. ITIL is...
- Tags: Hewlett-Packard Co., Information Technology, Best Practice, ITIL, It Services, Process Improvement, Strategy, Quality, Business Operations, Management
- White papers 2005-10-01
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