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- The Role of Education in Implementing ITIL Best Practices
- While the IT Infrastructure Library ITIL framework has become the de facto standard for ITSM best practices guidance, many attempts to apply ITIL guidance to real-world IT infrastructures fail to meet expectations. Why is this so? Of course, best practices content alone does not necessarily lead to best practices implementations....
- Tags: Education, Computer Associates International Inc., Best Practice, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2007-08-01
- Top ITIL Myths
- Many IT organizations attempting to increase service levels, decrease costs and improve security look to the ITIL framework for guidance. ITIL, or the IT Infrastructure Library, is widely accepted as the world's leading compilation of IT best practices. A large and increasing number of organizations rely on ITIL. In the...
- Tags: Information Technology, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2004-01-05
- Learn how ITIL can benefit your organization
- More than 10,000 organizations worldwide have adopted ITIL. Find out why you may want to follow suit with your own ITIL implementation. The IT Infrastructure Library ITIL is a set of publications that provide descriptive guidance on IT service management. Created in the late 1980s by a...
- Tags: Information Technology, Benefit, ITIL, Process Improvement, It Services, Quality, Business Operations
- Download resources 2005-08-16
- ITIL: How to Build an Actionable IT Service Catalog
- The ITILŪ IT Infrastructure Library framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is a critical element to ensure success with ITIL or any process-based IT transformation initiative. While ITIL provides guidance for...
- Tags: ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2005-02-02
- What You Need to Know About "ITIL Compliant"
- Suddenly every vendor has ITIL. Most IT operational tools claim to "Support ITIL" or to be "ITIL compliant." One vendor announced they are seeking "ITIL certification," no less. ITIL is technology-agnostic. One can do ITIL with Post-it notes, and the way things are going it won't be long before 3M...
- Tags: ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2006-11-16
- The Renewal of ITIL
- In November, 2004, the OGC, owners of ITIL announced its plans for a six month project to scope the refresh of ITIL Best Practices. The objective of the refresh is to update the guidance to reflect changes in IT Service and the evolving industry, and to help business and ITSM...
- Tags: Information Technology, ITIL, Service Level Management, It Services, Process Improvement, It Operations, It service Management, Quality, Business Operations
- White papers 2005-07-01
- Psst... ITIL Isn't for Everyone
- The IT Infrastructure Library ITIL itself is not best-practice, nor does it claim to be so. In fact, what ITIL actually says is "The IT Infrastructure Library documents industry best-practice guidance." It also states "ITIL is based on the collective experience of commercial and governmental practitioners worldwide. This has been...
- Tags: ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2006-10-13
- Top 10 Things Managers Should Know About Implementing ITIL
- Pink Elephant's consultants help hundreds of organizations each year to implement ITIL best practices. Because of their vast experience and knowledge, the consultants are often asked about the best way to approach ITIL implementation projects. This paper explains some general, high level guidance and important considerations. Best Practice process development...
- Tags: Pink Elephant Inc., ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2005-01-07
- Knowledge Management and ITIL: Creating the Adaptive Organization
- The Information Technology Infrastructure Library ITIL provides organizations with a framework for consistent IT Service Management ITSM over time. Knowledge Management principles complement and augment the ITIL framework, especially in the core processes of incident, problem and change management. ITIL provides guidance on the high-level process steps for recording an...
- Tags: ServiceWare Technologies, Knowledge, Information Technology, ITIL, Process Improvement, It Services, Knowledge Management, Service Level Management, Strategy, Quality, Business Operations, Enterprise Software, Software, It Operations, It service Management, Management
- White papers 2004-07-22
- 10 things you should know about ITIL
- These days, you're likely to hear the term ITIL bandied about in many IT circles--yet a lot of IT managers don't know what ITIL really is. Project management expert Tom Mochal has created a list of key facts to help you get up to speed on ITIL concepts. He...
- Tags: ITIL, Process Improvement, It Services, Quality, Business Operations
- Download resources 2006-11-08
- Common Myths About ITIL
- Companies around the globe are jumping on the IT Infrastructure Library ITIL bandwagon. ITIL was developed by the United Kingdom's Office of Government Commerce OGC in the late 1980s. The comprehensive and non-proprietary guidance, documented in a set of books, describes an integrated, process-based best practice framework for managing IT...
- Tags: ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2006-06-23
- BSI Case Study: Datallect Group Ltd
- The Datalect Group has been providing services within the I.T. industry since the 1970's. Datalect has a significant number of large partners organisations to which it delivers services. In order to ensure they are able to deliver efficient and effective IT Service management solution, the organisation began to use the...
- Tags: Information Technology, Datalect Group, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management
- Case studies
- ITIL: Practitioner Release and Control
- EXIN, the worldwide Examination Institute for Information Science, recently completed a new certification program for ITIL Practitioner. EXIN is proud to announce the first module for a new clustered ITIL Practitioner certificate: Practitioner's Certificate in IT Service Management Release and Control IPRC. In a joint initiative with the examination board...
- Tags: EXIN, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2005-04-01
- Why You Need to Know About ITIL
- Many executives express frustration as they attempt to reign in the chaos and expense associated with their IT investments but find little in the way of substantive guidance. The IT Infrastructure Library ITIL has emerged as the worlds most widely accepted approach to the management and delivery of IT Services....
- Tags: Information Technology, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management
- White papers
- ITIL: A Best Practice Framework Enabling IT to Deliver What the Business Needs
- Nowadays, IT is so tightly linked with many business operations that expectations for service and support keep escalating while the margin for error keeps shrinking. IT operations and infrastructure have to keep pace - with reduced budgets - or face possible outsourcing or replacement. As a result, many CIOs are...
- Tags: Information Technology, Best Practice, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management
- White papers
- TeamQuest and ITIL: An Introduction to ITIL
- The ITIL framework is a proven set of guidelines for IT managers to maintain control and optimum efficiency within their data centers. No matter what part of the world or what type of organization, the principles of ITIL can help ensure that IT services are delivered in the best possible...
- Tags: TeamQuest Corp., ITIL Framework, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2006-01-18
- You Don't Need Every Part of ITIL
- Any reputable player in ITIL marketplace will honestly tell not everyone needs ITIL, and those who could use ITIL don't need every bit of it. There is nothing wrong with that, and anyone who won't tell a person this is trying to sell him something he probably doesn't need. Many...
- Tags: ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2006-10-20
- ITIL in a Nutshell
- ITILI agree with the article in ITIL, it is becoming an IT consultants required certification. I am a consultant going through the ITIL cert and while I have been in IT for years I find the framework interesteing.
- Tags: Process improvement, IT Services, Gmuscle, ITIL
- Discussion threads 2006-11-01
- ITIL (IT Infrastructure Library)
- In recent years it has become increasingly recognised that information is the most important strategic resource that any organisation has to manage. Key to the collection, analysis, production and distribution of information within an organisation is the quality of the Information Communication Technology ICT systems and IT services provided to...
- Tags: IT Infrastructure, Information Technology, ITIL, It Services, Process Improvement, Service Level Management, Quality, Business Operations, It Operations, It service Management
- White papers 2005-06-30
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