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itil framework

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Satyam Improves Customer Response Times by 150 Percent With Incident and Problem Management: Satyam is India's fastest-growing IT services provider. Satyam aims to become one of the world's five largest system integrators, and therefore needed to expand aggressively and take on ever-larger and more complex projects. At the same time, the company needed to maintain its compliance with international best practice standards to...; Tags: Satyam, Problem Management, Computer Associates International Inc., ITIL Framework, ITIL, Process Improvement, It Services, Quality, Business Operations; Case studies 2007-07-01
ITIL Best Practices With Oracle Enterprise Manager 10g and Oracle Siebel Help Desk: ITIL is a set of guidelines that describes an integrated, process based, best practice framework for managing IT services that can be tailored to meet the unique business needs of IT organizations. Over time, ITIL has evolved to become the de facto standard for service management. The ITIL framework provides...; Tags: Oracle Enterprise Manager, Service Management, Oracle Corp., Information Technology, Siebel Systems Inc., Help Desk, ITIL Framework, ITIL, Process Improvement, It Services, Quality, Business Operations; White papers 2007-05-01
BMC Performance Manager: Cornerstone of Your ITIL Implementation: The ITIL framework is growing in importance and recognition. This growth partially is due to the emphasis on corporate governance, as influenced by the accounting scandals of recent years. In addition, ITIL is closely related to Business Service Management BSM methodology, another powerful industry trend. Both ITIL and BSM focus...; Tags: BMC Software Inc., Performance, Business Service Management, BMC Performance Manager, ITIL Framework, ITIL, Process Improvement, It Services, It Management, Quality, Business Operations, It service Management; White papers 2006-03-20
TeamQuest and ITIL: An Introduction to ITIL: The ITIL framework is a proven set of guidelines for IT managers to maintain control and optimum efficiency within their data centers. No matter what part of the world or what type of organization, the principles of ITIL can help ensure that IT services are delivered in the best possible...; Tags: TeamQuest Corp., ITIL Framework, ITIL, Process Improvement, It Services, Quality, Business Operations; White papers 2006-01-18
Frameworks Come of Age: This paper will discuss two major frameworks available today - IT Infrastructure Library ITIL and Control Objectives IT CObIT - and explore how three Symantec products (Security Information Manager, Enterprise Security Manager, and CommandCentral Service) support those frameworks. The ITIL framework provides a basis for interoperability and flexibility of operations....; Tags: Symantec Corp., ITIL Framework, ITIL, Process Improvement, It Services, Quality, Business Operations; White papers 2006-01-01

DOWNLOAD: Seven keys to implementing an ITIL framework: http://techrepublic.com.com/5138-10878-5824700.htmlAfter you take a look at this download, please post your feedback, ideas for improvements, or further thoughts on this topic.Thanks,--The TechRepublic Downloads TeamITIL EducationI think this will need to start with Educating both IT and non-IT staff about the ITIL framework.There are courses available for the different types and...; Tags: Process improvement, IT Services, ITIL, IT-and non-IT; Discussion threads 2005-08-09
How to Produce an Actionable IT Service Catalog: The ITIL framework is based on the concepts of Service and Customer Care, and the Service Catalog is at the core of these fundamental concepts. Many IT groups produce a Service Catalog as part of their ITIL Service Level Management deployment. Others see the opportunity to leverage the Service Catalog...; Tags: ITIL Framework, ITIL, Process Improvement, It Services, Quality, Business Operations; White papers 2005-07-18

Additional Resources

ITIL in a Nutshell: ITILI agree with the article in ITIL, it is becoming an IT consultants required certification. I am a consultant going through the ITIL cert and while I have been in IT for years I find the framework interesteing.; Tags: Process improvement, IT Services, Gmuscle, ITIL; Discussion threads 2006-11-01
Business Service Management - The ITIL Way: Comprised of a comprehensive framework of approaches for achieving business success, ITIL helps organizations improve service delivery and reduce the cost of IT operations. The ethos behind the development of ITIL is the recognition that organizations are becoming increasingly dependent on IT in order to satisfy their corporate aims and...; Tags: Business Service Management, Axios Systems, ITIL, Process Improvement, It Services, Quality, Business Operations; White papers 2005-11-23
Mercury ITIL Foundation: Mapping ITIL to the Real World: This paper investigates Enterprise Management Associates (EMA's) finding on ITIL adoption, trends in ITIL practices, and a brief description of the market. It also discusses ITIL in the context of major shifts in IT practices, including Configuration Management DataBase CMDBs, SOA and Service Catalogs. Next, the ITIL framework is explained...; Tags: Enterprise Management Associates Inc., ITIL, Process Improvement, It Services, Quality, Business Operations; White papers 2006-07-01
ITIL Service Delivery Process: Most IT Directors and CIO's are aware of ITIL and companies who have implemented the ITIL framework into their organizations. The value of ITIL is touted in seminars, trade magazines, and user groups: ITIL reduces the cost of IT operations, it helps to identify processes needing standardization within the organization,...; Tags: ITIL, Process Improvement, It Services, Quality, Business Operations; White papers 2005-03-31
IT Governance Continues to Provide Justification for Rapid ITIL Adoption: The overall governance framework should administer all process refinement activities for a given organization. Although no single framework fits all, the COSO/COBIT model seems to have been almost exclusively chosen by external auditors to define the control objectives that support the business processes. Considering almost half of the many control...; Tags: IT Governance, Information Technology, Framework, ITIL, Process Improvement, It Services, Quality, Business Operations; White papers
Knowledge Management and ITIL: Creating the Adaptive Organization: The Information Technology Infrastructure Library ITIL provides organizations with a framework for consistent IT Service Management ITSM over time. Knowledge Management principles complement and augment the ITIL framework, especially in the core processes of incident, problem and change management. ITIL provides guidance on the high-level process steps for recording an...; Tags: ServiceWare Technologies, Knowledge, Information Technology, ITIL, Process Improvement, It Services, Knowledge Management, Service Level Management, Strategy, Quality, Business Operations, Enterprise Software, Software, It Operations, It service Management, Management; White papers 2004-07-22
Beyond ITIL: The Cultural Dynamics of IT Service Management: ITIL the IT Infrastructure Library is the most widely accepted approach to IT Service Management in the world. ITIL is a framework that outlines accepted best practices for IT Service Management. One of ITIL's biggest benefits is that it brings a common vocabulary across the organization. In fact, a closer...; Tags: Information Technology, ITIL, Process Improvement, It Services, Service Level Management, Quality, Business Operations, It Operations, It service Management; White papers 2006-03-01
What You Need to Know About "ITIL Compliant": Suddenly every vendor has ITIL. Most IT operational tools claim to "Support ITIL" or to be "ITIL compliant." One vendor announced they are seeking "ITIL certification," no less. ITIL is technology-agnostic. One can do ITIL with Post-it notes, and the way things are going it won't be long before 3M...; Tags: ITIL, Process Improvement, It Services, Quality, Business Operations; White papers 2006-11-16
Top ITIL Myths: Many IT organizations attempting to increase service levels, decrease costs and improve security look to the ITIL framework for guidance. ITIL, or the IT Infrastructure Library, is widely accepted as the world's leading compilation of IT best practices. A large and increasing number of organizations rely on ITIL. In the...; Tags: Information Technology, ITIL, Process Improvement, It Services, Quality, Business Operations; White papers 2004-01-05
ITIL V3 and ASL: Sound Guidance for Application Management and Application Development: Off late, the Office of Government Commerce OGC released a new version of ITIL. Aspects of Application Management are to be found in all five volumes of the core guidance. In this paper, the interfaces with another IT framework, the Application Services Library, are more described. There are both similarities...; Tags: Application Development, Application Management, Crown, ITIL, Process Improvement, It Services, Quality, Business Operations; White papers 2008-01-01
ASL ITIL for Enhanced Application Management: The emergence of ASL Application Services Library has spawned a potential compliment to the ITIL framework, and is catching the attention of ITSM professionals. Touted as another "Standard" public domain framework sponsored by the ASL Foundation, it provides a collection of best practices for managing application development and maintenance. But...; Tags: Application Management, Framework, ITIL, Process Improvement, It Services, Quality, Business Operations; White papers
ITIL - Service Approach for Siemens Enterprise Communications: The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how Siemens is taking the ITIL model and using it to drive portfolio and proposition development, alongside global service delivery capabilities....; Tags: Siemens AG, ITIL, Process Improvement, It Services, Quality, Business Operations; White papers 2008-10-08
ITIL: ITIL stands for IT Infrastructure Library. ITIL is a set of documented best practices for IT Service Management. ITIL was originally created in the late 80's for a UK government agency and was later expanded for wider use. The original goal for ITIL was to create a comprehensive set of...; Tags: Hewlett-Packard Co., Microsoft Corp., ITIL, Process Improvement, It Services, Quality, Business Operations; White papers 2004-10-01

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