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- An Opportunity to Put ITIL Into Practice and Understand the Business Benefit
- The BMC Business School combines an extensive ITIL-based curriculum, including ITIL Foundation, Practitioner and Service Manager offerings, with an innovative learning experience. It delivers the BSM Airport Simulation both as a unique and integral part of its ITIL Foundation course and as a separate course offering. In one day, or...
- Tags: BMC Software Inc., Benefit, BMC Business School, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2005-06-20
- What does it take to get ITIL certified?
- About a week and a few thousand dollarsI am ITIL Foundations certified. I took a course at a local "training center". The course was informational, but also designed around getting you the cert.What people need to understand that is that the ITIL world is very idealistic. It...
- Tags: Process improvement, IT Services, DaPearls, ITIL, certification
- Discussion threads 2007-11-20
- Mercury ITIL Foundation: Mapping ITIL to the Real World
- This paper investigates Enterprise Management Associates (EMA's) finding on ITIL adoption, trends in ITIL practices, and a brief description of the market. It also discusses ITIL in the context of major shifts in IT practices, including Configuration Management DataBase CMDBs, SOA and Service Catalogs. Next, the ITIL framework is explained...
- Tags: Enterprise Management Associates Inc., ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2006-07-01
- What You Need to Know About "ITIL Compliant"
- Suddenly every vendor has ITIL. Most IT operational tools claim to "Support ITIL" or to be "ITIL compliant." One vendor announced they are seeking "ITIL certification," no less. ITIL is technology-agnostic. One can do ITIL with Post-it notes, and the way things are going it won't be long before 3M...
- Tags: ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2006-11-16
- Not All ITIL Processes Are Created Equal
- Companies that have already gone through a full implementation of ITIL processes have realized that, in fact, not all ITIL processes are of equal importance and value to them. Forrester asked companies to rank the 10 ITIL processes in terms of perceived importance for their IT service delivery. The result?...
- Tags: Forrester Research Inc., ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2005-03-16
- BMC Performance Manager: Cornerstone of Your ITIL Implementation
- The ITIL framework is growing in importance and recognition. This growth partially is due to the emphasis on corporate governance, as influenced by the accounting scandals of recent years. In addition, ITIL is closely related to Business Service Management BSM methodology, another powerful industry trend. Both ITIL and BSM focus...
- Tags: BMC Software Inc., Performance, Business Service Management, BMC Performance Manager, ITIL Framework, ITIL, Process Improvement, It Services, It Management, Quality, Business Operations, It service Management
- White papers 2006-03-20
- ITIL Business Perspective: Deploy a Customer-Focused Service Catalog
- The imperative of improving service quality - and demonstrating value to the business - is driving many IT organizations to implement the ITIL framework. As a foundation for defining services and communicating with the business, the Service Catalog represents a critical element to any successful ITIL initiative. In this webcast,...
- Tags: ITIL, Process Improvement, It Services, Quality, Business Operations
- Webcasts
- ITIL Implementations: Defining your best practices
- Free ITIL Tutorials, Articles and PDF's.Hi, Thanks for the lead into ITIL and for sharing your thoughts. I've been posting furiously to an ITIL Blog that I set up over 18 months ago now. So far, there are over 350 free articles, tutorials, links to white papers and many other...
- Tags: ITIL, itil foundation certification, itil masters, itil exams, itil free, robin.yearsley@..., it management, Robin Yearsley
- Discussion threads 2006-08-16
- 10 things you should know about ITIL
- These days, you're likely to hear the term ITIL bandied about in many IT circles--yet a lot of IT managers don't know what ITIL really is. Project management expert Tom Mochal has created a list of key facts to help you get up to speed on ITIL concepts. He...
- Tags: ITIL, Process Improvement, It Services, Quality, Business Operations
- Download resources 2006-11-08
- ITIL v3 Books
- Hello, I'm planning on going for ITIL foundation certification and was looking for some books on Version 3. Can anyone suggest from their personal experience? Thanks!
- Tags: Process improvement, IT Services, cyberflaw@..., ITIL, Books
- Discussion threads 2007-08-19
- TeamQuest and ITIL: An Introduction to ITIL
- The ITIL framework is a proven set of guidelines for IT managers to maintain control and optimum efficiency within their data centers. No matter what part of the world or what type of organization, the principles of ITIL can help ensure that IT services are delivered in the best possible...
- Tags: TeamQuest Corp., ITIL Framework, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2006-01-18
- You Don't Need Every Part of ITIL
- Any reputable player in ITIL marketplace will honestly tell not everyone needs ITIL, and those who could use ITIL don't need every bit of it. There is nothing wrong with that, and anyone who won't tell a person this is trying to sell him something he probably doesn't need. Many...
- Tags: ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2006-10-20
- ITIL in a Nutshell
- ITILI agree with the article in ITIL, it is becoming an IT consultants required certification. I am a consultant going through the ITIL cert and while I have been in IT for years I find the framework interesteing.
- Tags: Process improvement, IT Services, Gmuscle, ITIL
- Discussion threads 2006-11-01
- ITIL's Final Breakthrough: From 'What' to 'How'
- While ITIL best practices are certainly the foundation for better control of how IT delivers services to the business community, they are not a foundation for business process management or managing IT from a business process perspective. True business alignment has to be implemented in a top-down manner, not bottom...
- Tags: Business Process, International Data Group, Business Alignment, ITIL, Operational Planning, Process Improvement, It Services, Business Operations, Quality
- White papers 2004-08-25
- How to Produce an Actionable IT Service Catalog
- The ITIL framework is based on the concepts of Service and Customer Care, and the Service Catalog is at the core of these fundamental concepts. Many IT groups produce a Service Catalog as part of their ITIL Service Level Management deployment. Others see the opportunity to leverage the Service Catalog...
- Tags: ITIL Framework, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2005-07-18
- Taking the Guesswork Out of ITIL: How Real-Time Analysis Software From Netuitive Helps Establish a Reliable Foundation for Service Delivery and Service Support
- Chief among ITIL's objectives are: aligning IT services with the current and future needs of the business, improving the overall quality of IT service on an ongoing basis, reducing the cost of providing IT services, and including using existing IT resources efficiently. For organizations seeking these goals through ITIL, Netuitive...
- Tags: Information Technology, Analysis, ITIL Service Delivery, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2006-01-06
- ITIL, COBIT, and Sarbanes Oxley
- The Information Technology Infrastructure Library ITIL is an industry-leading set of IT Service Management best practices. These best practices for the support and delivery of IT services can help a company document IT processes as required for Sarbanes-Oxley. ITIL is part of the foundation of the COBIT model, which defines...
- Tags: Sarbanes-Oxley Act, Information Technology, ITIL, Sarbanes-Oxley, Strategy, Process Improvement, It Services, Regulations, Government, Financial Accounting, Finance, Management, Quality, Business Operations
- White papers
- ITIL . . . It's Not Just for Service Management Anymore
- ITIL has become synonymous with Service Management. This is understandable, as ITIL began in the Service Management arena. The eight books which make up ITIL address all the processes that an IT Organization needs to be successful. This paper describes the genesis of ITIL, ITIL today, an overview of each...
- Tags: Service Management, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2005-08-31
- ITIL Service Delivery Process
- Most IT Directors and CIO's are aware of ITIL and companies who have implemented the ITIL framework into their organizations. The value of ITIL is touted in seminars, trade magazines, and user groups: ITIL reduces the cost of IT operations, it helps to identify processes needing standardization within the organization,...
- Tags: ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2005-03-31
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