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- A Comprehensive Approach to Practicing ITIL Change Management
- Batch processing is a critical part of most enterprises. It is a foundation technology for applications including e-commerce, accounting, stock and inventory control, enterprise resource planning, customer service, and many more. Any disruption to mission-critical batch processing can cause extensive impact to the business through downtime, lost revenue, contract penalties,...
- Tags: BMC Software Inc., CMDB, ITIL Change Management, Change Management, ITIL, It Management, Tools & Techniques, Management, It Services, It service Management
- White papers 2007-02-01
- Projected Service Availability (PSA) for ITIL Change Management
- Hi All,Hope everyone had a fabulous Easter and got lots of chocolate. I'm looking for some help with PSA's; I'm trying to improve the Change Management process in my workplace. I've already introduced formalised CAB meetings, change approval and an FSC and feel the next step would be to provide...
- Tags: IT Services, Projected Service Availability
- Discussion threads 2006-04-20
- Above and Beyond ITIL Change Management
- In this paper, five main design questions are introduced for Change Management that are not directly addressed by ITIL. For every question a proposed solution is described that is based on best practices from Hewlett-Packard. Most of the solutions are part of the standard Change Management process guide that Hewlett-Packard...
- Tags: Hewlett-Packard Co., ITIL Change Management, ITIL, Change Management, Process Improvement, It Services, Leadership, Tools & Techniques, Management, Quality, Business Operations
- White papers 2002-02-01
- Building Effective & Auditable ITIL Change Management Processes in 4 Steps: Introduction and Phase 1 of the Visible Ops Methodology
- Join Tripwire as they present Gene Kim and Kevin Behr, co-authors of "The Visible Ops Handbook," as they provide a strategy to steer clear of energy-draining bureaucracy and to instead, build a catalytic and sustaining Change Management process. By creating a Change Management process using the Information Technology Process Institute...
- Tags: ITIL Change Management, Tripwire, Change Management, ITIL, Process Improvement, Leadership, It Services, Financial Accounting, Tools & Techniques, Management, Quality, Business Operations, Finance
- Webcasts
- Need ITIL Best Practices? - Building Effective & Auditable ITIL Change Management Processes in 4 Steps: Phase 2 of the Visible Ops Methodology
- This webcast overviews how to build an ITIL-style configuration management database to find the highest contributors to unplanned work. This is done by finding the infrastructure with the highest MTTR, lowest change success rate, highest business impairment cost and the lowest "server to rocket scientist" ratio.
- Tags: ITIL Change Management, Tripwire, ITIL, Process Improvement, It Services, Quality, Business Operations
- Webcasts
- Building Effective & Auditable ITIL Change Management Processes in 4 Steps: Phase 3-4 of the Visible Ops Methodology
- Join this webcast to gain information on the Visible Ops Methodology. Also discusses how to build an enforceable change management process that curbs the number of unplanned changes and helps reduce MTTR by allowing problem managers to rule out change as early as possible in the repair cycle. Further discusses...
- Tags: ITIL Change Management, Tripwire, Change Management, ITIL, Process Improvement, Leadership, Tools & Techniques, Management, It Services, Quality, Business Operations
- Webcasts
Additional Resources
- ITIL Training as a 'Management of Change' Tool
- In a completely outsourced IT environment the client uses ITIL as one of the tools in order to prepare the organization for changes. Revision of contracts and vendors is a day-to-day activity of this organization. All new contracts will be based on ITIL Best Practices. In order to understand the...
- Tags: Tool, ITIL, Process Improvement, It Services, Quality, Business Operations
- Case studies
- ITIL Basics - Change Management
- Change Management is the practice of ensuring all changes to Configuration Items are carried out in a planned and authorized manner. This includes ensuring that there is a business reason behind each change, identifying the specific Configuration Items and IT Services affected by the change, planning the change, testing the...
- Tags: Change, Nextslm.org, Change Management, ITIL, Process Improvement, Leadership, It Services, Tools & Techniques, Management, Quality, Business Operations
- Webcasts
- Change Management
- How are you effectivly doing Change Management?What tools are you using if any?What processes are you using if any?What would be an example where you would and wouldn't want to do Change Management?Do you have Approvers Aprove the Change being made? How is that done, 1 person approving or...
- Tags: change management, ITIL, jcwuerfl, [youBetcha]
- Q&A 2005-05-27
- ITIL . . . It's Not Just for Service Management Anymore
- ITIL has become synonymous with Service Management. This is understandable, as ITIL began in the Service Management arena. The eight books which make up ITIL address all the processes that an IT Organization needs to be successful. This paper describes the genesis of ITIL, ITIL today, an overview of each...
- Tags: Service Management, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2005-08-31
- ITIL Capacity Management Deep Dive
- ITIL is continuing to grow in acceptance in IT environments as a model for best practices. This paper provides a low level analysis of the ITIL capacity management discipline. The paper describes the differences between business, service, and resource capacity management, and the need for each to have a proactive...
- Tags: Capacity Management, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2005-11-09
- The Skinny on ITIL
- ITIL the Information Technology Infrastructure Library is, after all, a collection of best practices first developed by the British government almost 20 years ago. But ITIL is rapidly gaining ground as an IT governance model in U.S. businesses. The author explains how Network Appliance might also benefit from adopting ITIL,...
- Tags: Network Appliance Inc., Information Technology, Author, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2006-03-23
- Knowledge Management and ITIL: Creating the Adaptive Organization
- The Information Technology Infrastructure Library ITIL provides organizations with a framework for consistent IT Service Management ITSM over time. Knowledge Management principles complement and augment the ITIL framework, especially in the core processes of incident, problem and change management. ITIL provides guidance on the high-level process steps for recording an...
- Tags: ServiceWare Technologies, Knowledge, Information Technology, ITIL, Process Improvement, It Services, Knowledge Management, Service Level Management, Strategy, Quality, Business Operations, Enterprise Software, Software, It Operations, It service Management, Management
- White papers 2004-07-22
- ITIL Best Practices: Maximizing the Business Value of IT - Part II
- Change management and service-level management form a base that enables organization to maximize the business value of IT. While many vendors can provide solutions to automate portions of the ITIL service management processes, Mercury Business Technology Optimization BTO provides an integrated solution that can align implementation of the ITIL...
- Tags: Information Technology, Mercury Interactive Corp., ITIL, Process Improvement, It Services, Change Management, Quality, Business Operations, Tools & Techniques, Management
- White papers 2005-04-01
- The IT Infrastructure Library (ITIL) in the Application Development Lifecycle
- This webcast looks at best practices in IT Service Management utilizing the IT Infrastructure Library ITIL process framework. The webcast will discuss the changing work practices and compliance requirements that are driving new behaviors and the use of ITIL. The role of application lifecycle management in providing a link between...
- Tags: IT Infrastructure, Application Development, Information Technology, ITIL, Process Improvement, It Services, Quality, Business Operations
- Webcasts
- 10 things you should know about ITIL
- These days, you're likely to hear the term ITIL bandied about in many IT circles--yet a lot of IT managers don't know what ITIL really is. Project management expert Tom Mochal has created a list of key facts to help you get up to speed on ITIL concepts. He...
- Tags: ITIL, Process Improvement, It Services, Quality, Business Operations
- Download resources 2006-11-08
- Euclid: Solutions - ITIL/ ITSM
- ITIL is the most comprehensive and respected source of information about IT processes ever written for organizations seeking to implement IT service management. Successful companies and governments worldwide have adopted ITIL. Organizations such as the IT Service Management Forum ITSMF, an independent, international ITIL users group, help to share ITIL...
- Tags: Information Technology, ITIL, It Services, Process Improvement, Service Level Management, Quality, Business Operations, It Operations, It service Management
- White papers 2004-10-02
- ITIL Implementations: Defining your best practices
- Free ITIL Tutorials, Articles and PDF's.Hi, Thanks for the lead into ITIL and for sharing your thoughts. I've been posting furiously to an ITIL Blog that I set up over 18 months ago now. So far, there are over 350 free articles, tutorials, links to white papers and many other...
- Tags: ITIL, itil foundation certification, itil masters, itil exams, itil free, robin.yearsley@..., it management, Robin Yearsley
- Discussion threads 2006-08-16
- What You Need to Know About "ITIL Compliant"
- Suddenly every vendor has ITIL. Most IT operational tools claim to "Support ITIL" or to be "ITIL compliant." One vendor announced they are seeking "ITIL certification," no less. ITIL is technology-agnostic. One can do ITIL with Post-it notes, and the way things are going it won't be long before 3M...
- Tags: ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2006-11-16
- Procter & Gamble Touts IT Services Model, Saves $500 Million
- Procter & Gamble implemented ITIL's "Follow The Sun" management process, which entails staffing data and operations centers around the world according to time zone. Among the IT processes ITIL addresses are: service-level management, capacity management, contingency planning, availability management, cost management for IT services, configuration management, problem management, change management,...
- Tags: Information Technology, Procter & Gamble Co., International Data Group, ITIL, Process Improvement, It Services, Quality, Business Operations
- Case studies
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