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ITIL change management (5 results)
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- Projected Service Availability (PSA) for ITIL Change Management
- Hi All,Hope everyone had a fabulous Easter and got lots of chocolate. I'm looking for some help with PSA's; I'm trying to improve the Change Management process in my workplace. I've already introduced formalised CAB meetings, change approval and an FSC and feel the next step would be to provide...
- Discussion threads 2006-04-20
- Above and Beyond ITIL Change Management
- In this paper, five main design questions are introduced for Change Management that are not directly addressed by ITIL. For every question a proposed solution is described that is based on best practices from Hewlett-Packard. Most of the solutions are part of the standard Change Management process guide that Hewlett-Packard...
- White papers 2002-02-01
- Building Effective & Auditable ITIL Change Management Processes in 4 Steps: Phases 3-4 of the Visible Ops Methodology
- Join this webcast to gain information on the Visible Ops Methodology. Also discusses how to build an enforceable change management process that curbs the number of unplanned changes and helps reduce MTTR by allowing problem managers to rule out change as early as possible in the repair cycle. Further discusses...
- Webcasts 2004-10-01
- Need ITIL Best Practices? - Building Effective & Auditable ITIL Change Management Processes in 4 Steps: Phase 2 of the Visible Ops Methodology
- This webcast overviews how to build an ITIL-style configuration management database to find the highest contributors to unplanned work. This is done by finding the infrastructure with the highest MTTR, lowest change success rate, highest business impairment cost and the lowest "server to rocket scientist" ratio.
- Webcasts
- A Comprehensive Approach to Practicing ITIL Change Management
- Batch processing is a critical part of most enterprises. It is a foundation technology for applications including e-commerce, accounting, stock and inventory control, enterprise resource planning, customer service, and many more. Any disruption to mission-critical batch processing can cause extensive impact to the business through downtime, lost revenue, contract penalties,...
- White papers 2007-02-01
Additional Resources
- Change Management - a critical IT skill
- RE: Change Management - a critical IT skill"Are soft skills like change management just as important as knowing how to subnet properly?"moreif customer service has any role in your job, then you know, or you should know, how important it is. it can mean the difference between phasing out your...
- Discussion threads 2008-01-30
- Using Sharepoint to Manage ITIL Change Management
- I've been asked to implement a change management process for an organization. Does not use service management tool like remedy, they do use sharepoint for Team sites. Has anyone used Sharepoint to drive the change management process from Creating a request, approval and review? If so how is this done?...
- Discussion threads 2009-05-01
- ITIL Change Management: Major RFC vs RFC task
- We are implementing a revised change management process in the company and I'm struggling to document a clear definition of a Major type RFC to indicate when a request for change should be logged as a Major type change and when should a task be created on a Significant type...
- Discussion threads 2008-02-04
- implementing change management
- Am new to Itil and have become the change manager in our firm. does anyone have any tips/advice on how to implement change management.thank youDavid, this is a HUGE topicAnd before I can say much of anything- help me out.Is this the first time your company has implemented Change Management?...
- Discussion threads 2008-11-20
- How Voyence's Lifecycle Approach to Infrastructure Change Management Can Support ITIL Best Practices
- One of the core concepts in the ITIL libraries is the notion of a Configuration Management DataBase CMDB. One of the areas overlooked in most early-phase CMDB deployments is network change and configuration management. However the need to integrate IT Operations and the help desk more effectively, and in parallel...
- White papers 2006-02-21
- ITIL - Change & Release Management
- Hi All,I'm looking at making some improvements in my current Change Management process and part of this will review the relationship with Release Management and specifically what constitutes a Change versus what constitutes a Release. I would love to know how other organisations make the differentiation, how do you decide...
- Discussion threads 2007-08-02
- Sallie Mae Uses CA Solutions to Automate ITIL Processes and the Change Management Lifecycle
- With a 32-year history of operating as a federal government entity, Sallie Mae was no stranger to processes. However, the many manual process controls required a significant expenditure of resources. In addition, Sarbanes-Oxley audits and Statement of Auditing Standards audits required an automated, process-driven structure for audit and compliance. Sallie...
- Case studies
- Change Management
- How are you effectivly doing Change Management?What tools are you using if any?What processes are you using if any?What would be an example where you would and wouldn't want to do Change Management?Do you have Approvers Aprove the Change being made? How is that done, 1 person approving or...
- Q&A 2005-05-27
- ITIL Change Managment for sensitive business areas
- Hi,We have been using an ITIL web based change management system for the past 6 months. We use 3 standard categories for our changes - BAU Business As Usual for pre approved changes, Planned For those changes requiring management approval and Emergency (For when critical systems break and need to...
- Discussion threads 2007-07-30
- BMC Change Management Express: Keeping Up With Changing Environments
- Change management must be designed to streamline workflow processes and integrate diverse interdependent activities for maximum efficiency. BMC Change Management Express can help address the need for constant and rapid change in the highly complex business world. By leveraging both ISO and IT Infrastructure Library ITIL standards with industry recognized...
- White papers 2006-04-04
- Getting started with IT Change Management
- I was asked a few weeks ago in a training course, how to get started with IT Change Management. It was a relatively small organisation with 15 IT staff supporting about 600 IT users. So I have knocked up a few pages of notes based on ITIL version...
- Discussion threads 2007-10-31
- Federal Government Agency: Upgrading ARS, Help Desk, and Change Management
- This federal government agency designs, prints, and furnishes a large variety of security productions and other special security documents. RIGID Systems' customer ran an older version of the AR System, Help Desk, and Change Management applications. Help Desk and Change Management were highly customized with new fields and workflow. The...
- Case studies
- How Mid-Size Organizations Can Improve IT Service Quality and Reduce Costs With IT Change Management Automation
- IT change management is a business process that enables organizations to manage and implement change in their IT environment, while automating the acceptance, approval, and implementation of those processes. The ultimate goal of change management is to continuously align personnel and business processes with technology. Best practices and methodologies that...
- White papers 2005-11-01
- ITIL Change Mgt - Changes to Development Environments
- Hi All,I've implemented a Change Management process based on the ITIL guidelines at my current company and I've been asked by the Release Manager if I can incorporate changes to some of the development environments (eg UAT, Production Support). In previous experience I've only ever managed changes to the live...
- Discussion threads 2007-05-24
- Serena ChangeMan ZMFÂ Case Studies: Change Management
- The Santander Group is currently the first-ranked financial institution in Spain and the second-ranked in the European Common Market. The software that supported the SCM Software Configuration Manager functions did not completely meet CMM requirements, and Change Management operations were still partly carried out manually. Through the development of a...
- Case studies
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