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- What does it take to get ITIL certified?
- About a week and a few thousand dollarsI am ITIL Foundations certified. I took a course at a local "training center". The course was informational, but also designed around getting you the cert.What people need to understand that is that the ITIL world is very idealistic. It...
- Tags: Process improvement, IT Services, DaPearls, ITIL, certification
- Discussion threads 2007-11-20
- What You Need to Know About "ITIL Compliant"
- Suddenly every vendor has ITIL. Most IT operational tools claim to "Support ITIL" or to be "ITIL compliant." One vendor announced they are seeking "ITIL certification," no less. ITIL is technology-agnostic. One can do ITIL with Post-it notes, and the way things are going it won't be long before 3M...
- Tags: ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2006-11-16
- ITSM and ITIL: An Art Vs. a Science?
- Knowledge in the science of ITIL does not ensure proper implementation nor guarantee achieving benefits from it - this is a leading misconception most organizations face when considering ITIL. Typically organizations get as many of the staff trained and possibly certified in ITIL and then attempt to implement it with...
- Tags: ITIL, Process Improvement, It Services, Service Level Management, Quality, Business Operations, It Operations, It service Management
- White papers 2006-10-05
- What does it take to get ITIL certified?
- The year is winding down and perhaps you're taking a retrospective look at where you are in your career and what you want to achieve in the new year. One achievement may take the form of a certification. In this blog, I'll offer a look at what you can expect...
- Tags: Training, Council/Consulting-Portal, Consulting-Portal, ITIL Foundation Training, ITIL, Process Improvement, It Services, Quality, Business Operations, Toni Bowers
- Blog posts 2007-11-20
- 10 things you should know about ITIL
- These days, you're likely to hear the term ITIL bandied about in many IT circles--yet a lot of IT managers don't know what ITIL really is. Project management expert Tom Mochal has created a list of key facts to help you get up to speed on ITIL concepts. He...
- Tags: ITIL, Process Improvement, It Services, Quality, Business Operations
- Download resources 2006-11-08
- Which is the best stepin from Operations -Team Lead with ITIL certified
- Dear Friends,What is the next best stepping would be from Operations to the Process Oriented in IT Industry - with ITIL certifications?RegdsVenkat
- Tags: Process improvement, IT Services, rl_venkatvadanam@..., ITIL, team
- Discussion threads 2007-05-01
- Implementing ITIL and HP Service Desk: Short Timeline to Introduce New Standards and Products
- To support the quality initiatives associated with the worldwide rollout of a new system, RGA was adopting ITIL service support standards and implementing HP Service Desk. The need for a strong project manager with HP Service Desk and another with extensive knowledge of ITIL was required. The approaching project deadline...
- Tags: Service Desk, Hewlett-Packard Co., Standards, ITIL, It Services, Process Improvement, Quality, Business Operations
- Case studies
- TeamQuest and ITIL: An Introduction to ITIL
- The ITIL framework is a proven set of guidelines for IT managers to maintain control and optimum efficiency within their data centers. No matter what part of the world or what type of organization, the principles of ITIL can help ensure that IT services are delivered in the best possible...
- Tags: TeamQuest Corp., ITIL Framework, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2006-01-18
- You Don't Need Every Part of ITIL
- Any reputable player in ITIL marketplace will honestly tell not everyone needs ITIL, and those who could use ITIL don't need every bit of it. There is nothing wrong with that, and anyone who won't tell a person this is trying to sell him something he probably doesn't need. Many...
- Tags: ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2006-10-20
- ITIL in a Nutshell
- ITILI agree with the article in ITIL, it is becoming an IT consultants required certification. I am a consultant going through the ITIL cert and while I have been in IT for years I find the framework interesteing.
- Tags: Process improvement, IT Services, Gmuscle, ITIL
- Discussion threads 2006-11-01
- ITIL . . . It's Not Just for Service Management Anymore
- ITIL has become synonymous with Service Management. This is understandable, as ITIL began in the Service Management arena. The eight books which make up ITIL address all the processes that an IT Organization needs to be successful. This paper describes the genesis of ITIL, ITIL today, an overview of each...
- Tags: Service Management, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2005-08-31
- ITIL Service Delivery Process
- Most IT Directors and CIO's are aware of ITIL and companies who have implemented the ITIL framework into their organizations. The value of ITIL is touted in seminars, trade magazines, and user groups: ITIL reduces the cost of IT operations, it helps to identify processes needing standardization within the organization,...
- Tags: ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2005-03-31
- Euclid: Solutions - ITIL/ ITSM
- ITIL is the most comprehensive and respected source of information about IT processes ever written for organizations seeking to implement IT service management. Successful companies and governments worldwide have adopted ITIL. Organizations such as the IT Service Management Forum ITSMF, an independent, international ITIL users group, help to share ITIL...
- Tags: Information Technology, ITIL, It Services, Process Improvement, Service Level Management, Quality, Business Operations, It Operations, It service Management
- White papers 2004-10-02
- ITIL Curriculum Planner
- IBM IT Education Services can help you develop an ITIL education program to support your ITIL skills development or to achieve your ITIL certification objectives. IBM IT Education Services also makes it convenient for you to learn. One can take courses in a traditional classroom setting public or private. IBM...
- Tags: IBM Corp., ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2004-04-01
- The latest on ITIL V3
- There has been much discussion around the changes introduced with ITIL V3. As one of the largest consumers of ITIL examinations in the global marketplace, ITpreneurs is actively monitoring the progress of ITIL V3, from which the new direction on the IT
- Tags: it management, ITIL, itil v3, ITIL-V3, ITpreneurs, itsm, swagat.sahoo@...
- Discussion threads 2006-12-20
- ITIL Version 3, The Future Is Here
- ITIL's chief architect, Sharon Taylor, has authored the whitepaper to help the ITSM community understand the changes to ITIL and how the new version, due to be launched May 30th 2007, will provide major benefits to existing ITIL practitioners, and those considering adopting ITIL.
- Tags: ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2007-05-30
- Top Ten Reasons Organizations are Unsuccessful Implementing ITIL
- Learn how to make your ITIL implementation successful with a complimentary white paper from BMC Software. Gain valuable advice about solving common ITIL challenges, learn how to deliver reliable IT services that support business goals, and maintain IT operations at the highest levels. It's all in this...
- Tags: BMC Software Inc., ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers
- 10 things you should know about ITIL
- Has your organization jumped on the ITIL bandwagon? What has your experience been implementing ITIL practices?Twice...My first experience in implementing ITIL was with a large (>35,000) publically traded corporation whose main focus was on SOX co
- Tags: Process improvement, IT Services, JodyGilbert, ITIL
- Discussion threads 2006-11-10
- Top ITIL Myths
- Many IT organizations attempting to increase service levels, decrease costs and improve security look to the ITIL framework for guidance. ITIL, or the IT Infrastructure Library, is widely accepted as the world's leading compilation of IT best practices. A large and increasing number of organizations rely on ITIL. In the...
- Tags: Information Technology, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2004-01-05
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