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- IT Help Desk Survival Guide, Third Edition
- TechRepublic's IT Help Desk Survival Guide, Third Edition provides tools and recommendations to help you better manage help desk services, improve end-user support, troubleshoot frustrating hardware issues, identify quick fixes to vexing Windows problems, and help users make the most of Microsoft Office 2003.
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- Did you know Microsoft's RegClean does not work with XP but you can use shareware to clean your registry? Did you know most wireless access points don't have encryption enabled by default? Did you know there are 500 tidbits of information contained in TechRepublic's 500 Things Every Technology Professional Needs to Know that will help you become a successful IT professional.
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