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iT-AUSTRIA Achieves Excellence in Problem Management Using Remedy: Informations-Technologie Austria GmbH (iT-AUSTRIA) is the leading Austrian provider of IT Services for the financial sector, and ranks among the top ten in Europe. iT-AUSTRIA decided to implement a standardised problem management system, with the goal of realizing synergy effects for all the user groups. Softlab and iT-AUSTRIA collaborated to...; Tags: Problem Management, Remedy Corp., iT-AUSTRIA; Case studies

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Radio Austria (widget): Radio from Austria plays the streams of radio stations from Austria. Credits go to Garrett Morrell, who has created this widget itself. I have only edited the stream URLs and the station logos. This version is the first release on CNET Download.com.; Tags: Radio, Austria, Advertising & Promotion, Marketing; Software downloads 2007-07-09
SAP Case Study: Shell Austria AG: Shell Austria focuses its business on selling oil and oil-based products. Inadequate functionality to cover these and other business activities, lack of transparency and the need to reduce the operating costs prompted Shell Austria to replace its existing IT environment. After narrowing down the field, Shell Austria conducted a critical...; Tags: SAP AG, Enterprise Software, Software; Case studies
Hutchison 3G Austria GmbH Integrates Platform for Greater Autonomy and Faster Reaction Times: Hutchison 3G Austria GmbH, a 100%-owned subsidiary of Hutchison Whampoa Limited of Hong Kong, is the first purely Universal Mobile TelecommunicationS UMTS provider in Austria. The company wanted to build the 3 brand in Austria by ensuring high system flexibility. The challenge was to unify and streamline financial, sales, and...; Tags: Autonomy Corp. Plc, Hutchison, Austria, 3G, Cellular Phones, Sales Strategy, Wireless, Consumer Electronics, Personal Technology, Sales; Case studies
Nortel Network Case Study: IT-AUSTRIA: Financial institutions are increasingly centralising their systems and processes, requiring large volumes of data to be transferred from remote branches to major data centres. This placed new demands on the infrastructure of service provider iT-AUSTRIA, which delivers data centre services as well as voice and data services to high-profile financial...; Tags: Network, Nortel Networks Corp., Networking; Case studies 2007-10-16

Alcatel TAS-Austria and Primavera: Keeping Projects on Track: Alcatel TAS-Austria develops and installs software systems for railway infrastructures, both within control centres and the Austrian network itself. To be successful in the international arena, Alcatel TAS-Austria needed to become project-focused. Since the existing software tool was unable to cope with the complex multi-project environment and handle the resource...; Tags: Software, Primavera Systems Inc., Alcatel, Alcatel TAS-Austria, Tools & Techniques, Project Management, Management, It Operations, It service Management; Case studies
T-Systems Austria: Confident of VMware on Blades: T-Systems Austria is one of the leading service providers of information and communications technology in Austria. The company wanted to achieve high resource utilization on x86 hardware. In order to provide the systems with the necessary performance capabilities, T-Systems chose the VMware ESX server as the virtualization solution. The T-Systems...; Tags: T-Systems, Blade, VMware Inc., VMWare ESX Server, T-Systems Austria, Virtualization, Mainframes, Servers, Utility Computing, Performance Management, Storage Management, Storage, Hardware, Human Resources, Workforce Management; Case studies
The heureka! Project Post-Merger Integration Bank Austria/Creditanstalt: Bank Austria is the result of the 1991 merger between Zentralsparkasse Wien Vienna and Osterreichische Landerbank. As a result the heureka! project was launched. Its objective was to internally consolidate all of its legacy systems and processes. Whilst undergoing a major restructuring internally, the external running of the two banks...; Tags: Bank, Accenture Ltd., Integration, Bank Austria, Financial Services; Case studies
Demand Forecasting Yields Cash Savings and Security for Europay Austria: The cash point or Automatic Teller Machine ATM is a service that many Austrians use every day without ever thinking about the complex logistics behind it. But for most banks, the stocking and maintenance of cash machines can represent a major cost and there is significant risk potential for theft...; Tags: Security, SAS Institute, Forecasting, Supply Chain, Business Operations; Case studies
Telekom Austria Enhances Data Availability With Upgraded Operating System: Vienna-based Telekom Austria Group is a large, growing telecommunications company that serves more than 12 million customers in Austria and surrounding countries. Critical to company operations are two physically separate data centers used for managing information such as customer histories, billing information, and call center records. To provide greater availability...; Tags: Availability, Billing, Microsoft Windows Server, Telekom Austria, Operating System, Microsoft Windows Server 2008, Microsoft Windows, File Servers, Data Centers, Operating Systems, Software, Enterprise Software, Storage, Hardware, Data Management; Case studies 2008-01-01
T-Mobile Austria Looks to IBM Tivoli Netcool Software for End-to-End Visibility of Its Wireless Networks: T-Mobile Austria was the first Austrian network operator to provide HotSpot broadband Internet access. The T-Mobile Austria IT infrastructure includes a mix of hardware and operating systems. T-Mobile runs a number of operating systems including Microsoft Windows NT and Windows 2000, Solaris, HP-UX and Linux. These systems, devices and applications...; Tags: Network, T-Mobile, Wireless Network, IBM Corp., T-Mobile Austria, T-Mobile Austria IT Infrastructure, Microsoft Windows, Operating Systems, Networking, Wireless, Software; Case studies
Siemens Reduces Development and Maintenance Costs Using TIBCO: Siemens, Europe's largest electronics and electrical engineering firm, has been active in Austria since 1879. To reduce costs and establish a flexible architecture, Siemens Austria embarked on an EAI project. The top priority was to streamline the company's architecture by reducing the number and diversity of interfaces. The company chose...; Tags: TIBCO Software Inc., Siemens AG, EAI, Middleware, Enterprise Software, Software; Case studies
mySAP ERP Operations Helps Atomic Austria Move Towards Integrated, Paperless Information Flow: The client is ATOMIC Austria from Sports equipment manufacturing industry. The key challenges were handle supply chain data more effectively, create integrated, paperless information flow and expedite stock turnover. The solution and services offered were mySAP ERP Operations, SAP RFID technology for warehouse management. The key benefits derived were improved...; Tags: mySAP ERP, Supply Chain, mySAP, Client, SAP AG, ERP, Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Enterprise Software, Customer Relationship Management (CRM), Software; Case studies
Mobilkom Austria Simplifies Communication Services Delivery in a Fast-Moving Market: Mobilkom austria needed to find an integration solution that could cope with the complexity of provisioning - connecting many customers to a wide and growing range of services - as quickly and efficiently as possible. That complexity encompasses an array of business and operational support systems: customer interfaces, delivery channels,...; Tags: IBM Corp., Mobilkom Austria, Business Services, Advertising & Promotion, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software; Case studies
Nortel Networks Case Study: Initial Success With GPRS: In August 2000, mobilkom austria deployed the first nationwide General Packet Radio Service GPRS in the world. This groundbreaking solution - incorporating a GPRS core network infrastructure from Nortel Networks - is currently used by 2.8 million mobile customers. New applications and services are continually becoming available, and mobilkom austria...; Tags: GPRS, Nortel Networks Corp., Nortel Networks General Packet Radio Service Solution, Cellular Phones, Consumer Electronics, Personal Technology; Case studies
SAP Migration From Alpha to Integrity Brings Dramatic Performance Boost: Based in Wels, Austria, 3e-group is an association of specialised dealers in do-it-yourself and hardware goods. It acts for 350 independent businesses, 200 of which are in Austria and the rest in Eastern Europe. Austria's 3-e group had performance and cost issues with its old Alpha servers. It needed to...; Tags: Hewlett-Packard Co., Performance, SAP AG, Migration, Austria, Performance Management, Servers, Human Resources, Workforce Management, Hardware; Case studies
Service Provider Delivers On-Demand Streaming Content to TVs and PCs Using Microsoft Windows Media: Telekom Austria wanted to encourage potential customers to subscribe to its asymmetric digital subscriber line ADSL service by offering Internet-based content that subscribers could appreciate only with a high-speed connection. The service provider decided to stream movies, music, sports, and other premium content over ADSL lines. Viewers could choose from...; Tags: PC, Window, Media, On-demand, Microsoft Corp., TV, ADSL, DSL, Broadband Internet, Microsoft Windows, Network Technology, Telecommunications, Personal Technology, Operating Systems, Software, Networking; Case studies
SAP Utilities: Verbund - Privatization of Austria's National Grid: When discussions on privatizing the grid began in 1996, Verbund realized the consequences for its business. Therefore, in tandem with its SAP implementation project, the company undertook substantial business reengineering with the aim of completely reorganizing its business processes. While the structure established by stock corporation law would remain, the...; Tags: SAP AG, Austria, Verbund, Investment, Operational Planning, Finance, Business Operations; Case studies
Austrian Telecommunications Giant Reduces IT Costs by Up to 90 Per Cent With Systems Management Tool: When Austrian telecommunications regulation increased competition across the industry, Telekom Austria saw a need to improve customer service through better management of its IT infrastructure. The organisation's existing IBM-based solution was costly and difficult to manage. Telekom Austria standardised its networks on Microsoft technologies, including Microsoft Systems Management Server 2003....; Tags: Software, Telekom Austria, Information Technology, Licence, Microsoft Corp., Systems Management, Telephony, Tools & Techniques, Strategy, Productivity, Telecom & Utilities, Telecommunications, Networking, Management; Case studies 2005-07-01
Fiat Bank Provides Best Service Availability for Fiat Auto Dealers in Germany, Poland and Austria: Fiat Bank is one of the most effective Auto-Banks in Germany. Fiat Bank wanted to expand their Dealer Information System to other dealers internationally. The Dealer Information System is a mission-critical financial system used by Fiat Auto dealers in Germany, Poland and Austria. In order to expand the system, they...; Tags: Bank, Fiat, Financial, Computer Associates International Inc., Fiat Bank, Dealer Information System, Financial Services, Financial Accounting, Finance; Case studies

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