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- High end IT support for IT support
- Here my problem... We're wasting too much on certain things... Without going in to it... What we need a all in one company for higher end IT supportvia phone that can cover Sun systems, Cisco, Exchange, Win 2k3 server, unix enviro.....
- Tags: NeonRat@..., IT Support, information technology
- Discussion threads 2007-10-09
- One of the Lads
- Continuing my quest for the bathroom beautiful I decided that Dodgy Dave's quote was a bit high.  For about half a week's work he quoted me just under £5000, a price that did not include the services of his plumber, electrician or plasterer.  I priced up the stuff I needed...
- Tags: Blogroll, Customer Relations, Training, Free Tech Support, General, Help, Helpdesk, support
- Blog posts 2007-06-25
- The Flashing Zero Generation
- As I passed through this veil of tears that is IT support I have experienced most of the types of caller, I have even created a taxonomic classification system for user types which has been the subject of a previous article.http://articles.techrepublic.com.com/5100-1035_11-1034684.htmlI have to add another type of person to this...
- Tags: General, Help, Helpdesk, Office, remote support, Customer Relations, Excel, Free Tech Support, support, Training, windows, Word
- Blog posts 2007-06-17
- IT Support is a Thankless Job
- Fifteen years ago I was asked to manage IT support for an operating company within a large company. This included desk top support, help line, etc. at locations in three states. This was in addion to my "real job".What a thankless job. PC's and associated infrastructure are like a utility...
- Tags: Recruitment & Selection, hhall1001@..., IT Support, job, thankless job, seminar, outsource
- Discussion threads 2007-05-23
- Work Evironment Ethical Quagmire
- After serving as the network admin for a small non-profit and general go-to-guy for both software and hardware problems, they have recently hired a new bookkeeper who has demanded and succeeded in removing my access to the network/"his computer".I don't want to do anything to undermine the success of this...
- Tags: computer, lawler.here@..., responsibility to employer
- Discussion threads 2007-02-20
- Freeware (Open Source) and Nature of Business
- I have been in IT industry for only 9 years, started as System Engineer, Software Engineer and now working as an IT Support for over a year. When I joined this organization (non-profit) I was happy because my main target was met; using Server 2003 and
- Tags: project management, it management, freeware, frank_toya@..., IT Support, Microsoft Windows, software, open source
- Discussion threads 2006-12-21
- Enough already with arrogant analysts who give the "good ones" a bad name
- You know one thing I love about being a "computer person?" No matter where I go, I usually meet people who like to talk about computers or technology in general.You know one thing I hate about being a "computer person?" Same thing. Everywhere I go, I meet people who...
- Tags: arrogance, computer, computer person, e-mail, IT-person, printer, Uncategorized
- Blog posts 2006-12-05
- More Responsibilities but The Same Job Title
- I work for small non profit organization as an IT Support for 13 months now. We were only two people in IT Department, me and my boss, IT Manager. My boss left for another job. While I was on vacation our Executive Director hired another person to assi
- Tags: it management, career, frank_toya@..., IT Support, job
- Discussion threads 2006-12-15
- IT Deparment Scope and Responsibility
- I Have a question concerning the scope of IT support. To what extent should the IT Department support vendor items purchased that perform a specific funtion for other departments. Specificaly items that require the support of the third party vendor.
- Tags: networking, hardware, it management, software, IT Support, Human Resources, gregpeep@..., network, information technology
- Discussion threads 2006-11-23
- On-Line IT Support (High-Paying with Full Benefits)
- blog rootOn-Line IT Support (High-Paying with Benefits)See the IT Power Jobs Listing Page at our web site or the Pay Per View II page for individual job listings. http://myweb.ecomplanet.com/pool4833/mycustompage0009.htm If you are an IT Professional, there is a job in your field at this web site - guaranteed!
- Tags: Web site development, Web technology, Strategy, Recruitment & Selection, Channel management, Benefits, submitresume@..., IT Support, information technology, benefit
- Discussion threads 2006-02-19
- IT Support Log
- I am the only IT guy in the company I work for and need to either find or create an IT Support Log.As it’s a small company (40 Users) I kind of don’t want to spend a load of money on buying some software to do this.Do any of you...
- Tags: JMIRTC, IT Support Log, IT Support
- Discussion threads 2006-10-02
- Self Employed? How do you get new clients?
- Self Employed? How do you get new clients?Hi Guys,I've been doing this for the last two and a bit years, providing IT support from my back bedroom. I am wanting to take things to a new level and i am wondering how you guys and gals go about getting new...
- Tags: clientS, card
- Discussion threads 2006-06-21
- The ultimate list of IT support links
- IT Support Links -- Nice ListThe list of IT support links is pretty thorough. However, it is a year old. I was wondering if there is an updated list available, or if there are any additions of newer/better support sites. Any information would be greatly appreciated.
- Tags: IT Support
- Discussion threads 2006-06-27
- Reinstall a service pack after a Windows 2000 Professional system repair
- system crashHI, after reading the article, I feel Nortons 'Ghost' program provides a better solution. Back up every 15 days or so to a second hard drive, then if a system crash occurs, just pop in the floppy and load evrything back to it's original partitions - no re-installation of...
- Tags: backup, ERD, floppy disk, ghost, hard drive, hardware, lancedixon@..., Microsoft Windows, Microsoft Windows 2000, Microsoft Windows 2000 Professional, recovery, service pack, system crash
- Discussion threads 2006-05-23
- 10 user complaints about IT support
- 10 user complaints about IT supportarticle root10 user complaints about IT supportWas this information helpful? Please post your feedback, ideas for improvements, or further thoughts on this topic.Thanks,The TechRepublic Content TeamAgree 100%The company that I worked for was purchased by a larger entity. Having had the "total control" to...
- Tags: IT Support
- Discussion threads 2006-04-25
- Need Help in Web Form data transfer
- An engineer I work with has asked me to come up with some HTML web forms, people can fill in, that will email him a .csv file and post the latest data-filled copy on the web site. I tried Front Page 2003, but the "web bot" errors out with a...
- Tags: bheite@..., career, CGI, csv, PHP, server, Web
- Q&A 2006-03-06
- IT Technician left - what now?
- OK, I am IT manager of a 6 site network, 150 users, 13 servers previously different companies now merged. Currently implementing large project which will consolidate resources Citrix reduce no. of servers and simplify client deployment.IT technician/support analyst has left leaving just me. I now have options on how to...
- Tags: Citrix Systems Inc., Hire, information technology, it management, management, Namco, outsource, outsourcing, recruitment, temporary contractor
- Discussion threads 2006-01-17
- A lack of coordination is why technical support isn't working
- A lack of coordination is why technical support isn't workingarticle rootISPI think that techinical support is falling heavier and faster because ISP technicians are not prepared for new internet problems.They are not as uptaded as they should be.Do they want to stop it?I think it must be considered that ISPs...
- Tags: Internet Service Provider, isp, IT Support, modem, security, WEBKILLER
- Discussion threads 2006-03-20
- "Weather-tolerant" Printer
- Our receiving department has moved to a new location in our plant and the new location is highly dependent on a printer printing out receipts for delivered items. However the area that the printer is located in is not insulated by office walls or anything and the printer is exposed...
- Tags: Printers, printer
- Discussion threads 2006-03-08
- The worst IT job is:
- Working for a law firm. They people in this enviorment excpet you to be able to fix anyproblem with a snap of a finger. If it's not fast enough for them their first line is:This is not acceptable!and be ready to call the upper branch in the IT...
- Tags: career, finger, information technology, Internet, Internet Helpdesk, it support, job, MichaelHilliard@..., U R
- Discussion threads 2005-12-22
