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- Top 5 reasons why ITIL implementations don't happen by the book
- Many organizations have moved past awareness of ITIL, and a significant number are looking to implement. That's when they find a number of roadblocks. Here are those roadblocks and how to get around them. by Enterprise Computing Institute
- Tags: Information Technology, Organization, CSIP, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management, Enterprise Computing Institute
- Blog posts 2008-06-18
- Video: Five things you should know about ITIL
- ITIL was originally just a set of books from the U.K. about IT best practices. Today, it has turned into a global phenomenon and one of the hottest topics in IT. This episode of Sanity Savers for IT Executives gives a rundown of five basic ITIL facts every IT leader...
- Tags: Information Technology, Video, ITIL, Process Improvement, It Services, Quality, Business Operations, Jason Hiner
- Blog posts 2008-05-28
- HP buys EDS for $13.9 billion, takes on IBM in IT services
- This is a guest post from Larry Dignan. You can read the original article on Larry's blog Between the Lines on TechRepublic's sister site ZDNet. Hewlett-Packard made it official on Tuesday: The company is buying Electronic Data Systems for $25 a share. The acquisition will more than...
- Tags: IT Services, Hewlett-Packard Co., Information Technology, Electronic Data Systems Corp., Earnings, IBM Corp., Non-GAAP Earning, GAAP, Financial Accounting, Finance, Larry Dignan
- Blog posts 2008-05-13
- Five things you should know about ITIL
- ITIL was originally just a set of books from the U.K. about IT best practices. Today, it has turned into a global phenomenon and one of the hottest topics in IT. This episode of Sanity Savers for IT Executives gives a rundown of five basic ITIL facts every IT pro...
- Tags: TechRepublic Inc., Information Technology, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management, sanity savers
- Videos 2008-04-29
- See benefits for your organization using "ITIL Lite"
- You work for a smaller business and have been hearing a lot about ITIL. Maybe you've heard how it can cut your costs, or you've seen evidence that it can improve service delivery. But then you take a closer look. At first glance, it looks like ITIL...
- Tags: Benefit, ITIL, Process Improvement, It Services, Storage, Databases, Quality, Business Operations, Hardware, Enterprise Software, Software, Data Management, Tricia Liebert
- Blog posts 2008-04-04
- Understanding the Requirements and Achieving ISO/IEC 20000 Certification
- Instantly save $500 off the standard course price when you register on TechRepublic or ZDNet! Offer ends April 30, 2008.View Available Dates and LocationsIn this intensive, case-study-oriented workshop designed for those involved in the ISO/IEC 20000 implementation process and those who would like to better understand the...
- Tags: Certification, Service Management, Quality, It Services, Business Operations
- Training 2008-04-01
- The ten roles you need for ITIL configuration management
- Many IT departments try to implement ITIL configuration management without giving much thought to the staffing of the configuration management service. Like any IT task, configuration management requires skilled people with standardized processes, but this aspect is often overlooked in the rush to find the perfect CMDB tool. ...
- Tags: Configuration Management, Integrator Role, ITIL, It Services, Larry Klosterboer
- Blog posts 2008-03-23
- Sanity check: Seven hot acronyms IT pros are talking about
- IT professionals adore acronyms and shorthand. That's one of the reasons why normal people think IT pros are speaking a foreign language when we talk amongst ourselves. If you want to keep up with trends in IT management for 2008, familiarize yourself with this list of hot acronyms that your...
- Tags: Business Intelligence, Information Technology, CMDB, BPM Business Process Management, BI Business Intelligence, TCO Total Cost Of Ownership, SOA Service-Oriented Architecture, ITIL Information Technology Infrastructure Library, ITIL, Strategy, Roi/Tco, It Services, Management, Finance, Managerial Accounting, Jason Hiner
- Blog posts 2008-02-03
- 12 questions with Sharon Taylor, Chief Architect of ITIL V3
- Sharon Taylor worked on earlier versions of the Information Technology Infrastructure Library in the 1990s and has now accepted the key role in creating version 3 released in May of 2007. She is also the author of the recently-released book, "The Official Introduction of the ITIL Service Lifecycle," and president...
- Tags: Business Operations, It Services, ITIL, Jeff Cerny, Practice, Process Improvement, Quality, Version
- Blog posts 2008-01-07
- ITIL® Practitioner: Release and Control Management
- View Available Dates and Locations In this course, you'll focus on the implementation and management of the processes and functions involved in achieving control and stability within an IT infrastructure, including effective Change and Release Management processes based on an effective Configuration Management system. You will...
- Tags: Global Knowledge Network Inc., Information Technology, Atlanta, Configuration Management, ITIL, It Services, Process Improvement, Quality, Business Operations
- Training 2008-01-01
- ITIL® v3 Foundation Certification Boot Camp
- View Available Dates and Locations This hands-on training program for IT Infrastructure Library ITIL Foundation certification introduces you to the fundamentals of IT Service Management ITSM as described in ITIL Version 3 (ITIL v3). This course will help you prepare for the certification exam and acquire...
- Tags: Certification, Washington, ITIL, Process Improvement, It Services, Quality, Business Operations
- Training 2008-01-01
- ITIL® Practitioner: Support and Restore Management
- View Available Dates and LocationsThis ITIL Practitioner training course focuses on the ITIL processes of Incident Management, Problem Management, and Service Desk functions. Learn to optimize the quality of service by applying the ITIL best practices, and learn to more effectively respond to incidents and problems as...
- Tags: Service Desk, Problem Management, ITIL, It Services, Process Improvement, Quality, Business Operations
- Training 2008-01-01
- ITIL® v2 Foundation Certification Boot Camp
- View Available Dates and Locations This ITIL Foundation Course is an award-winning and EXIN-accredited course comprised of an integrated case study learning approach and rich dynamic content in an interactive multimedia presentation. The 16-hour long modularized Self-Paced e-Learning course introduces you to the concepts of IT...
- Tags: Certification, ITIL Foundation Course, ITIL, Process Improvement, It Services, Quality, Business Operations
- Training 2008-01-01
- ITIL® Practitioner: Agree and Define Management
- View Available Dates and Locations In this course, you'll focus on implementing and managing the Agree and Define processes and functions for achieving control and stability within an IT infrastructure. You'll explore the processes of Service Level Management and Financial Management with our experts in class,...
- Tags: Global Knowledge Network Inc., Certification, Practitioner, Financial Management, ITIL, Quality, Process Improvement, Financial Accounting, It Services, Investment, Financial Planning, Finance, Business Operations
- Training 2008-01-01
- ITIL? v2-to-v3 Foundation Certification Bridge
- View Available Dates and Locations Discover and examine the key differences and benefits of the changes in ITIL v3 in this one-day course. Focusing on the new service lifecycle approach to implementing new and changed services, you'll address key new concepts, functions, processes, and changes to...
- Tags: Certification, ITIL, Process Improvement, It Services, Quality, Business Operations
- Training 2008-01-01
- What does it take to get ITIL certified?
- The year is winding down and perhaps you're taking a retrospective look at where you are in your career and what you want to achieve in the new year. One achievement may take the form of a certification. In this blog, I'll offer a look at what you can expect...
- Tags: Training, Council/Consulting-Portal, Consulting-Portal, ITIL Foundation Training, ITIL, Process Improvement, It Services, Quality, Business Operations, Toni Bowers
- Blog posts 2007-11-20
- Managing yourself through a challenge
- I often write in this blog about managing others through problems or crises because it's part of the day-to-day experience as a manager/leader. But what about managing yourself? You've probably found yourself at some point faced with a project or task that you have to tackle, but for whatever reason...
- Tags: Task, Certification, Quality, ITIL, Strategy, Security, Business Operations, It Services, Management, Ramon Padilla
- Blog posts 2007-10-13
- IBM unveils slew of offerings for SMBs
- IBM announces a slew of products that are tailored for small and medium businesses to help manage their software quality and network infrastructure. A quote from the article at PC World | InfoWorld: The product helps standardize and automate repetitive tasks, manage compliance mandates, and boost...
- Tags: Small And Medium Business, IBM Corp., Smb/Sme, Productivity, It Services, It Management, It service Management, Arun Radhakrishnan
- Blog posts 2007-10-10
- Exchange 2007 SP1 coming soon
- Service pack 1 for Exchange 2007 is now expected to be generally available in the last quarter of 2007. In fact, under a new technology preview program to MSDN and TechNet subscribers, Microsoft has just opened the second beta for Exchange Server 2007 SP1. ...
- Tags: Microsoft Exchange Server 2007, Standby Continuous Replication, It Services, E-mail Servers, Enterprise Software, Software, Paul Mah
- Blog posts 2007-08-15
- Iomega to offer managed e-mail security
- Iomega, which got itself onto the IT map through its Zip and Jaz drives that were such a huge success, albeit of yesteryear fame, is working hard to transform itself into more than just a "zip drive company." According to eWeek, Iomega is partnering with Postini of...
- Tags: Iomega Corp., E-mail Security, E-mail, Backups, It Services, Retail, Paul Mah
- Blog posts 2007-06-20
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